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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 779 reviews

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93%
would recommend
to a friend

Customers are saying

Customers enjoy the Google OnHub AC1900 Dual-Band Wi-Fi Router's ease of use, range, and performance, with many praising its simple setup and strong signal. Positive feedback also highlights the router's design and helpful app. However, some customers express disappointment with the limited number of Ethernet ports and the relatively high price point. A few users also mention a lack of advanced features compared to other routers on the market.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 778 reviews
  • Rated 5 out of 5 stars

    Great router for long range.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a big house and I get full strength signal everywhere I go.

    I would recommend this to a friend
    • Brand response from TPLinkSupport
      Posted .

      Dear Fuzz,

      Thank you for your review.

      We are happy to hear that you are enjoying your new OnHub.

      If you have any questions or concerns regarding our product, please feel free to contact our OnHub Support Team at the number and/or email provided for you below.


      Google OnHub Support Team
      https://on.google.com/hub/support/
      email: [email protected]
      phone: 844-442-3693 (toll-free from US and Canada)

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and easy to use. I think it does boost our WiFi. It seems we have less problems now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great router for Non-Ubergeeks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love gadgets especially connected gadgets. This router was super easy to set up, it works flawlessly with all my connected gadgets and I don't notice any drop in performance on any of them. Look good in your living room and it is getting more and more features all the time. p.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 4 out of 5 stars

    Great router for the average user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router to setup if your expertise is in other areas besides understanding radio waves, frequencies, etc. Easy to setup, at a glance current operations using the app and decorative art piece instead of the crazy box with numerous antennas. If your the tech support for your family and friends, this is a great unit to get.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    a number of issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it solved a number of problems quicky and easily with no fuss

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Home Run From Google

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My store tech guy highly recommended OnHub. Having not heard about it and since it wasn't even on Best Buys shelves, I played it safe and also purchased a Linksys wireless router, figuring I would return the least desirable. Linksys went back! First off, the packaging of OneHub is a work of art. If the box was this good, I figured the actual device must have been given a lot of attention too. My assumption was right. With 13 antennas it covers my house completely. With 4 light colors I can immediately tell if it's working properly or down. The only negative is that is lacks a manual, so I had to call tech support with a question. Tech support was wonderful. Apple and Cisco better not blink or Google will pass them. This is a well earned 5 star rating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. App that accompanies the router makes setup easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Wi-Fi Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router practically sets itself up. Installation was very easy. After a couple of months of use, it has proven to be extremely stable with excellent speed. Having used a number of different brands of routers, this is clearly the most user-friendly and stable unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Option for Those With Lots of Tech Toys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router from Google and TP Link which smartly directs the best signal to the connected devices that need it most. It's super easy to set up and it looks good in your living room. Probably not the first choice of most super geeks but great for most homes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy easy Wi-Fi with great features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an IT Profesional, so it's not that I need such a user-friendly router, but wow do I ever appreciate it. It's just easy to manage. You can restart it from the app, even when not hooked to the wifi. The app means you don't need to remember any weird IP addresses (my last router was 192.168.254.1 -- I think) or heaven forbid explain an IP address to someone who doesn't know what it is. It also works great with IFTTT, letting me keep logs of when my xbox connects, or change my thermostat when I get home. It's also very easy to see who's connected and set up guest Wi-Fi (though there's a major flaw in that you can't remotely disconnect or block devices). All in all, if you don't want to work hard for your wifi, this it the way to go.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports

    Rated 4 out of 5 stars

    Great router with long up time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the On Hub router now for about 6 months now and am really enjoying it. I had to restart my old D-Link router at least once a week to resolve connectivity issues where as with the On Hub I'm maybe restarting it only once a month when the internet seems to be running slow. It's also a huge plus to be able to restart the router from my phone. A few concerns I have is the 2.4 frequency from my xbox 360 appears to get slower internet speeds than I used to get through my D-Link router - when streaming video it will tend to buffer more than it used to. I also have an xbox one which uses the 5.0 frequency and it doesn't have to buffer at all while streaming video through the On Hub.. Overall this is a great router with long up time. It does tend to perform better with devices that use the 5.0 frequency versus 2.4 - hopefully this will improve with future updates.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Like it, very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has better range than my other router. It is better looking than having a box type device with antennas sticking out. I only have a few issues; it needs more than one connection port and the instructions need to be a little clearer in or on the box, but once I figured out where things were the set up was very easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great coverage, works fast, and very easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work as a Systems Admin and I can say that I'm surprised with what this router can do for what it is. The router is as basic as you can get, but it's user friendly and easy enough to setup. With that said, you don't get many advanced features that are normally available with other routers. But if what you're looking for is something simple to setup for home use (phones, entertainment, and good estate coverage), then this router might be for you. You will need to download Google Wifi after connecting this router to your modem just like you would need with other routers. It will require a Google account login and after you wait for it to do its thing, you're ready to go. My home is about 11,000 square feet including the yard and it covers it very well. I have it setup with 4 phones, 2 laptops, a growing collection of Google products (Home/Chromecast/Audio), and Philips Hue system. My problem is that it often drops (maybe once or twice a month) and requires being unplugged from the wall to work again. Overall, I'm satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No Nonsense Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't mind the lack of customability. It just works. Easy setup and control through app.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used this to replace my aging old apple network hardware in the house. major improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AWESOME PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say, this is the best and fastest router I have owned, i will highly recommend,

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is perfect for coverage in our entire home. Glad we decided on this

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great hassle-free router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well even in a multi-room apartment with strong signal strength.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast, Reliable and Far-Reaching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my router since upgrading my internet to gigabit service. I placed this router in the back room of my house, and it has nicer coverage than my older router. Speed and design is good. Setup was extremely easy with iPhone app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ethernet ports

    Rated 5 out of 5 stars

    Fast Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far one of the fastest routers that I've owned. It pushes your top speed even through Wi-Fi. Cons, only 2 Ethernet ports. However, 1 of those will be for the modem. So really just 1 Ethernet port for plugging in external devices.

    I would recommend this to a friend
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