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Customer reviews

Rating 3.8 out of 5 stars with 68 reviews

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Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.9 out of 5 stars

  • Expertise

    Rating 3.4 out of 5 stars

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72%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-68 of 68 reviews
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time and were very professional.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Question??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geel Squad delivered the trash compactor but did not install?! Said they could not install but. 3rd party would come and install. 3rd party had to drive from Nashville and was at my home approx, 5 minutes to install?? Waste of money and personnel. Train someone that works with a Geek Squad to install to SAVE MONEY; both for Best Buy and the consumer bc in the end, the consumer pays for it!!!!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      In some cases, our Geek Squad agents can only provide a delivery and a secondary team is responsible for the installation. However, I can understand an install by our Geek Squad can be timely efficient. Thank you, Rusty for sharing your feedback with us!

  • Rated 1 out of 5 stars

    Worst appliance purchase experience of my life.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible experience. Best Buy appliance East Wichita has been completely unable to get a functionaing compactor installed. Horrible customer service and nearly complete lack of effort to make it happen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad delivery, no accountability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery never happened during time frame they said, no call or email then 3 hours later they said they were behind schedule! I canceled the order and took over a week to get credit back to my card!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke the first day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This compactor broke the very first day! It jammed shut and could not be opened. Waiting now over a week to get help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cancelled the product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cancelled this product as it would not fit in the space I had

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Awesome installation!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience with my installer. He was communicative, professional and had the expertise to complete the job. He went out of his way to be helpful and kind.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Compactor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky, appears cheap. Poor quality. Never will purchase again

    No, I would not recommend this to a friend