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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 21 reviews

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90%
would recommend
to a friend

Customers are saying

Customers recognize Trend Micro Internet Security 10 for its user-friendly interface and simple installation process. Many users appreciate how the software operates quietly in the background, providing timely updates and comprehensive protection without interrupting their daily tasks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Easy to use, Timely updates

    Rated 5 out of 5 stars

    very effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, timely updates, easy to use, shuts down computer after scanning is complete (optional).

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Timely updates

    Rated 4 out of 5 stars

    easy software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup, works like it is advertised, updates on its own

    I would recommend this to a friend
  • Pros mentioned:
    Brand loyalty

    Rated 5 out of 5 stars

    Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Trend Micro for all my computer products. I recommend this product to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this product recommended to my by store staff and purchased one for myself - when my wife had a computer failure it was virtually impossible to renew her existing contract for her virus protection so I simply went and got her this.

    I would recommend this to a friend
  • Cons mentioned:
    Auto-renewal issue

    Rated 5 out of 5 stars

    Great anti virus protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, I had this once before. I did not renew because they tried to lock me in to auto renew.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Computer Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple way to keep your computer safe and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Best value

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had norton forever this is a better product highly recomend

    I would recommend this to a friend
  • Pros mentioned:
    Never failed

    Rated 5 out of 5 stars

    Tried them all and this is the best for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has never failed me. Will keep renewing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy employees recommended this for my last computer over 5 years ago. Have had no problems. New computer, same protection.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Reccomended by a Best Buy associate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am new to this whole personal lap top ownership so it's been some trial and error but thank's to the staff at your Park Lane location I am mastering it. Very satisfied with my Micro Trend service , it was easy to install and I get updates. Thank's guy's.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it is suppose to do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something quick, fast and in a hurry. Since the sales associates were too busy to assist in educating me on what internet security will cover my expectations, this was suitable for what I think I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed over all with this productl i would tel a friend

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Reliable Protection For Your Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son since it is installed on my laptop. I have been very happy with it, and have never been bothered by viruses. I forget it is there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased this internet security for my child since I can't always monitor what she does or downloads but, it does the (majority) of the job.

    I would recommend this to a friend
  • Pros mentioned:
    Best value

    Rated 4 out of 5 stars

    Great buy for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reviewed many of these and for the money this had the best value!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this every year and very happy and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall totally satisfied with this recommended Windows Security product, by the good folks at Bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what you need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what you need does the job to protect you buy it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good it help me a lot but it can still need improvements

    I would recommend this to a friend
  • Cons mentioned:
    Invalid serial number

    Rated 1 out of 5 stars

    invalid product number

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it took more than 15 days before I install the product but it has invalid product serial number. I cannot return it because past 15 days. I wasted my money for nothing. I called customer service and checked the serial number but still nothing happen.

    No, I would not recommend this to a friend
    • Brand response from Trend Micro
      Posted .

      We're sorry to hear that you are having troubles with the product serial number, rose. However, Geek Squad support should be able to help you with the issue and get you up and running. trend-micro

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