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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 63 reviews

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98%
would recommend
to a friend

Customers are saying

Customers commend the Basic Federal 2019 program for its ease of use, with many praising how it guides users through each step of tax preparation. The program's affordability is also a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 63 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually do taxes for others on a volunteer basis yet continue to buy TurboTax for my personal use. I've been a Turbo Tax customer for nearly 20 years. Best Buy always has the version I need and are easy to shop. I filed within a couple days of purchase, used their electronic filing option and received my refund within just over two weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using Turbo Tax. It is cost effective and can do up to 5 returns. You can start and stop whenever you want and what you have done is saved. It goes over all aspects of your return. You can go through by yourself or have the Turbo Tax go through every step with you. I have been using Turbo Tax for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Tax software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the free one online, but you only need the internet connection when you start to check for updates, and at the end when you file. but you can keep your files for many years unlike the online one that only lets you go back 2 years I think?

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Safe and cheaper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get this every year at Best Buy because we trust them, good price some other stores charge more plus years ago I got one at Walmart and it hung up in the computer had to get refund, never again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used turbotax for years, its complete, inexpensive and quick. Takes you step by step,non complicated explanations and help. It files quick and easy, I get my refund back faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy way to complete your taxes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some challenges in recent years with Turbo Tax support of the latest tax changes, but generally very useful package to enter data and do sanity checks on your return. Make sure you keep current with updates to ensure latest policies are reflected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tax software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using TurboTax for years and have always been very happy with it. Very user friendly and trustworthy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turbo tax works great! Now problems, loads easy. It is easy to use and is helpful to do taxes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used TurboTax for years. User friendly and secure for personal information.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Had to get those taxes done ASAP!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, easy to follow and install. Saved us at the last minute.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turbo tax has been used by family for years as it makes it very easy to file your taxes. I highly recommend using some of the free options offered to you by the government however if those prove to be more difficult then this option will save you time and may uncover tax returns you may never have known about.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TurboTax is the best!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best of the do it yourself tax products in my opinion. I have used this for more than a decade and I have never even considered switching. I did try the "free" or the online only, but I prefer the actual program being on my machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great tax software

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using turbo tax. It’s very easy and secure. I have never had any problems using this software.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd time buying this product to use. It takes me step by step and is a great product for the price. I just wish I would have use this Years ago, I could have saved sooooo much money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I use turbo every year and love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it says, love it. It is cheaper than hiring someone else to do it and I am able to do my taxes myself in the comfort of my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy To Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a 10+ year Turbo Tax user. It is reliable and very easy to use. BB's price was same as other locations plus a $10 gift card, couldn't refuse

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for simple tax returns.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy for basic tax forms. Guides you thru every step. Imports W-2 data if available from employer. File federal tax for free.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Basic taxes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to estimate taxes for withholding from IRA distribution and plan on using for filing. Simple to use. Gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes filing taxes simple to do!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using various versions of TurboTax for years. Simple to use, and gets the task of filing taxes done!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband gets this every year, it is cheaper than using the online version.

    I would recommend this to a friend
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