Customer Ratings & Reviews

After looking at the issues, the dismounting and replacement was not necessary. It was a programming issue that was responsible.

The guys that came over were extremely nice, professional, and detail oriented. They were in and out quickly and did a wonderful job!!!

I had initially ordered another tv, only to find out it was not compatible with some of the other devices in my home. Best buy quickly and efficiently uninstalled the old tv and installed the new samsung.

The team showed up on time and got right to it. installed the feet for the TV and got it off the wall. Working fine here at our new location.

Great service. Nice guy too. Really knew his stuff!!!

Cody and his partner, (Alex I believe) were outstanding. They were efficient, friendly, patient and thoroughly professional. The Sony product has excellent characteristics, and finally resolved the problems we experienced with our last two purchases.

I was planning to install myself, but changed my mind when thinking about the size of the TV (65 inch screen). Geek Squad was fast, cleaned and took away the waste, were professional, very knowledgeable, and made sure everything (WiFi, streaming, cable, sound, wiring...) were functioning. We had the following installed: TV wall mount, in-wall cable concealer, sound bar, and the TV. It was well worth the money to have them install it.

Geek squad did an amazing job with the insalation.

Good customer service. Rep was very knowledgeable, courteous and friendly. He had to make two visits due to he arrived at my home before the new TV which he was unaware of. He was very understanding and did a great job installing the TV. He made sure I understood how it works.

Geek squad installed our TV with professionalism. Took the time to show us how to improve the picture by changing the factory setting from “dynamic” to “vivid” which made a remarkable difference! We get just wonderful picture!!

Was there at appointment time and was prompt in the installation. Technicians were polite and setup my parents new TV with even their other streaming accounts. At the end even gave number to reach them if any additional questions they had. Thanks Best Buy.

The agents uninstalled my mounted tv. They were great but the cost was ridiculous for the amount of work involved. Wasn’t covered by total tech. Kind of a rip off.

They did a wonderful job hanging my TV. They explained everything to me and I am happy with the results.

I have a TV cabinet that made it necessary to removed the TV from the wall bracket. I purchased a TV cabinet to set the TV on to make it all fit in the big cabinet. Looks very nice.

It was definitely not a simple dismounting of each tv, the team worked hard and well to ensure that everything was done correctly and informed me at each step why they were doing what was being done. Additionally, they were thoughtful to suggest ways to inform the new home owner about specific reconnection details.

The new Geek Squad replaced the defective Samsung 65S95B oled tv with Sony’s Bravia XR 65A80K oled tv in a quick and efficient manner. Unlike the the 1st team, the Sony team answered all of our questions and instructed us on remote control use. The two technicians were professional and highly knowledgeable, including one who had installed a similar Sony Bravia XR at his home. Overall, the Geek Squad was very helpful and the Sony Bravia XR 65” A80K oled tv is far superior to the Samsung…showing movies with full range of the color spectrum in a bright and sharp screen. Highly recommend playing “Avatar” blu-ray dvd to appreciate the noticeable difference between Sony Bravia XR and Samsung oled tv.

Sub contractors first delivered and hung mounting tv they brought was damaged had to be replaced geek squad arrived 2 weeks later had to rehang mounting due to the subcontractors installed it incorrectly the tv they brought was perfect they did a wonderful job quickly and efficiently very polite and knowledgeable

great mount price was reasonable 83inch tv hangs nicely on the wall

Uninstall was quick and easy they were careful to make sure the tv was out in an area where it won’t be damaged

the crew that serviced me uninstalled my 70"insignia fire tv and packed everything back up neatly to prepare for the install at my new house. the guys were grrrrrreat!