Customer Ratings & Reviews

Great service. Nice guy too. Really knew his stuff!!!

they did an excellent job would recomend to all my friends and family

Geek squad installed our TV with professionalism. Took the time to show us how to improve the picture by changing the factory setting from “dynamic” to “vivid” which made a remarkable difference! We get just wonderful picture!!

The guys that came over were extremely nice, professional, and detail oriented. They were in and out quickly and did a wonderful job!!!

I have used Geek Squad for many years. They have never failed me in all required services. The Geek Squad has helped me setup my printers, installed extra large size tvs, trouble shooting, and much mor.

The team showed up on time and got right to it. installed the feet for the TV and got it off the wall. Working fine here at our new location.

Gentleman was courtesy and knowledgeable! Definitely use them again

It was definitely not a simple dismounting of each tv, the team worked hard and well to ensure that everything was done correctly and informed me at each step why they were doing what was being done. Additionally, they were thoughtful to suggest ways to inform the new home owner about specific reconnection details.

The agent who brought my first TV , the Google one was impatient and left the house before I know how to operate it. I returned the TV and had another one set up. This technician who uninstalled the TV was so different. he was patient and made sure I knew how to use the Roku before he left.

Sub contractors first delivered and hung mounting tv they brought was damaged had to be replaced geek squad arrived 2 weeks later had to rehang mounting due to the subcontractors installed it incorrectly the tv they brought was perfect they did a wonderful job quickly and efficiently very polite and knowledgeable

I was planning to install myself, but changed my mind when thinking about the size of the TV (65 inch screen). Geek Squad was fast, cleaned and took away the waste, were professional, very knowledgeable, and made sure everything (WiFi, streaming, cable, sound, wiring...) were functioning. We had the following installed: TV wall mount, in-wall cable concealer, sound bar, and the TV. It was well worth the money to have them install it.

I have a TV cabinet that made it necessary to removed the TV from the wall bracket. I purchased a TV cabinet to set the TV on to make it all fit in the big cabinet. Looks very nice.

Professionalism to the highest really impressed by Best Buy service

The agents uninstalled my mounted tv. They were great but the cost was ridiculous for the amount of work involved. Wasn’t covered by total tech. Kind of a rip off.

The new Geek Squad replaced the defective Samsung 65S95B oled tv with Sony’s Bravia XR 65A80K oled tv in a quick and efficient manner. Unlike the the 1st team, the Sony team answered all of our questions and instructed us on remote control use. The two technicians were professional and highly knowledgeable, including one who had installed a similar Sony Bravia XR at his home. Overall, the Geek Squad was very helpful and the Sony Bravia XR 65” A80K oled tv is far superior to the Samsung…showing movies with full range of the color spectrum in a bright and sharp screen. Highly recommend playing “Avatar” blu-ray dvd to appreciate the noticeable difference between Sony Bravia XR and Samsung oled tv.

They Did a great job mounting my tv to the wall in my living room

the crew that serviced me uninstalled my 70"insignia fire tv and packed everything back up neatly to prepare for the install at my new house. the guys were grrrrrreat!

The two agents that were assigned to my mission provided amazing communication prior to my appointment about arrival time, they arrived on time, wore booties in my house, removed all trash and cardboard packaging, completely set up my tv and blu ray player, gave me in-depth diagrams for future video expansion and attempted to connect my phone to my tv (Samsung makes it possible for an App to interact with the android phones...my Apple did not work as an audio source for head phone use.) These guys are super hero’s in my book. I need a team behind me to help educate me, physically set up the product correctly, install and connect peripheral equipment properly and to watch out for manufacturer defects...be our eyes and ears. We don’t know the intricacies and technology like the Geek Squad agents. I need to trust that the Geek Squad Team is interested in my overall satisfaction and looking out for my investments made at Best Buy. I utilize the Geek Squad whenever I make computer or audiovisual purchases and so far after nearly 15 years, I am still grateful for the service and enjoying my technology to the best of my ability. Mission Accomplished

Ryne and his team were awesome. I can’t say they better my opinion of Best Buy on Charlotte Pike but they saved the experience by getting me the correct attachments I needed that the sales person was supposed to. They also accommodated my re-install. Thank you!

After several efforts to correct performance issues with my Samsung TV Best Buy provided a new TV-same model, and removed the broken unit, I would say that the service follow-through, while testing my patience a bit, worked in the end. This made the modest investment in the service contract worth it....for a change.