Customer Ratings & Reviews

Ryne and his team were awesome. I can’t say they better my opinion of Best Buy on Charlotte Pike but they saved the experience by getting me the correct attachments I needed that the sales person was supposed to. They also accommodated my re-install. Thank you!

Good customer service. Rep was very knowledgeable, courteous and friendly. He had to make two visits due to he arrived at my home before the new TV which he was unaware of. He was very understanding and did a great job installing the TV. He made sure I understood how it works.

We were moving so I paid to have our large screen TV uninstalled. In the store I was told that the Geek Squad guys would disconnect everything (all associated electronics)--which they did--and put the TV back into its original box. We had recently bought that large screen TV and (knowing that we were going to be moving soon) had saved the box and packing materials. The salespeople (more than one) had all said that the uninstall would include the TV being put back into the box. The guys doing the uninstall said that they take everything apart but don't pack anything up--that the movers would have to do that. After I repeatedly told them that I had specifically asked about that while I was in the store and had repeatedly been assured that it would be done as part of the uninstall--and described the employees who told me--they relented and packaged the TV into its box. However, they kept saying that wasn't part of what they were supposed to do. So if anyone is thinking of paying for an uninstall--know that they might not box it up for you even if you have the original box and packing materials.

Was there at appointment time and was prompt in the installation. Technicians were polite and setup my parents new TV with even their other streaming accounts. At the end even gave number to reach them if any additional questions they had. Thanks Best Buy.

The agents mounted our tv and made sure everything was plugged in and worked right before they left. They also helped with disconnecting the smaller tv which was no longer needed in the same room.

The guys came on time and did a good job. Unfortunately, it has been all down hill since then.

Geek Squad is always very professional and courteous. They take their time and did a great job! Very pleased! Thanks again!!

The geek squad did a great job mounting the TV and explaining how to use it; they were courteous , took their time explaining things and took with them all remaining boxes and scraps. Weeks later they came to mount my samsung q990d soundbar system and did an outstanding job.

Very professional. The position the TV correctly so when I’m in bed, I see clearly the TV.

Geek Squad Rocks! Excellent service! Very informative! Delivered our new 77" tv and mounted on wall after measuring to make it perfect over our tv stand. Would recommend for all your tv, stereo and wifi hookups. Excellent service!

I had read the reviews of this service, before proceeding with my appointment. The negative reviews had me concerned, but the tv was too big to fit in any of my vehicles. I have to say the guys who worked in my home were wonderful. When they arrived, they introduced themselves, asked for me to walk them through where the tv would go, in relation to the entrance to the house they wanted to use, but before coming into the house, they put protective booties on, to prevent damage to my wide-plank pine flooring. The guys took every precaution to prevent damage to anything in my home, or to the new television they were installing. I already had a mount on the wall, from a previous tv, so the install was a simple process of attaching the bracket, and hanging the tv on the wall mount. After this process, they asked if I'd like any devices setup to work with the television, I did not, as I wanted to do this step myself, but they turned the set on, to ensure it worked before leaving. Overall, this was a great experience, and any hesitations or worries I had before the appointment were unfounded. I would recommend this service to those interested.

After looking at the issues, the dismounting and replacement was not necessary. It was a programming issue that was responsible.

The guys were very helpful from start to finish. Hung my TV on a stone fireplace without an issue. Very knowledgable.

The geek squad guys were incredible Raphael and his partner did an excellent job of uninstall and reinstall of the TVs they knew exactly what they were doing and they did it correctly very impressed

This is absolutely a beautiful tv and amazing picture and has all the options that one could asked for the price was a bit to high and a purchased an extended warranty because the price was a bit to high and I want to be insured

The installer was amazing. He assessed our problem. We had hung the 55" tv mount upside down and could not get the release cords to work. It was only minutes when he and assistant were able to get it down,

The technicians arrived as indicated, protected my flooring, walls, furniture etc. to remove old TV which was being exchanged. Mounted the new one with no issues and set up to play. Very nice guys, Respectful of distancing and wore masks (we all did).

The agents removed my parents mounted tv quickly & efficiently. They were on time, polite & courteous & provided updates in regards to the appointment as promised.

Very nice and professional gentlemen that installed my washer and dryer

Zeb Hufmann has been to our home in the past. He installed our new TV. He is a superb agent! We should be allowed to give him 12 stars for his outstanding work. He is very knowledgeable, courteous, professional and genuinely a nice man.