Customer Ratings & Reviews

Geek Squad gang is awesome to work with. We try to purchase this with all our items

One of my most favorite purchases. I definitely recommend this appliance.

There was never an installation but I was charged for one. The service here is so bad it should be a negative 5 Stars. The delivery people did not show up. I had to reschedule a second day. Best Buy did not compensate for my time or travel and now the microwave does not work. Guess what? They want me to drive it to the store, 25 Miles away to return and order an new one. Best Buy doesn't feel a need to compensate me for this either.

wine cooler seems to work fine. the delivery was not good.

It was not completed, contractor send bu Best Buy instslled and next day water was leaking all over the place. Contractor said it will come back to fix with new plumbing but it has been over a month and has not shown up. I need this to be installed

Called 1 hour before arriving, polite and efficient.

Best Buy contracted with a hauling company to install my ice maker. They didn't know the first thing about doing it and got water all over my floor. I had to reinstall it after they left and clean up the mess they made.

Very bad experience with this one. First was not working. Had to bring back. Other one came in, also same. I had to return another one. Don’t buy !

Damaged my home and I have proof, BB denied claim and refuses to help us. They use 3rd party vendors for install and the 3rd parties subcontract it out. It’s not even geek squad representatives who come to your house. The store manager at the Denver location where it was purchased won’t even return my calls. This is a horrible company!!

It took 3 deliveries to get an undamaged unit. It was obvious that the damage resulted from poor quality control and very poor packaging design by the manufacturer (Frigidare).

Workers were here to INSTALL not pickup-What is going on with BEST BUY? Anyone talking to each other????????

Very disappointing service. I bought a wine cooler. The door arrived unhinged. I requested de service to fix it or recall and replace it. None of the above happended.

The agent actually did nothing but tell me to call product maker for repair. No examination, I mean nothing but show up wipe his feet on the floor and leave after 5 minutes in my home. Terrible

It's here but not plugged in and working. 3rd party vendor that Best Buy hires to do their work has never installed an ice machine!

I had to install it Best Buy did not like the fact that I have concrete floors. I am finishing these floor for stained concrete.

the unit's door is off center the unit was not repaired the repairman said a new unit would come in its place so where is it?

Worst service and customer care ever. Won't recommend to anyone

The service was never done. Someone just documented that it was completed. Thats not true.

still waiting for install. It's been sitting on the floor of our home theater for weeks!

The person who Best Buy sent to install my ice maker did not attach it properly and it caused a leak under my hardwood floors. I filed a claim and received zero in compensation.