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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 947 reviews

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97%
would recommend
to a friend

Customers are saying

Customers value UNDERTALE's engaging gameplay, captivating story, and memorable music. The game is also appreciated for its ease of use on the Switch and affordable price. Some customers found the game challenging, while others felt it was short.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 947 reviews
  • Rated 5 out of 5 stars

    A work of art. One of the best indie titles out th

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You kinda have to play this game in order to truely appreciate it. So for the sake of not giving away any spoilers to those who haven't played it yet, I'll just say, it's one of the best indie games you can get on Switch/Switch2!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    If you haven't played, do it now.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome game and awesome service! The game arrived in perfect condition and its a perfect gift for yourself or that one friend who refuses to play a cult classic for years but i digress.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Old School for Today

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re a fan of old school nes/snes games this will feel like a game from that era. I like that this game plays with the idea of morality in a unique way. I see why it’s often credited as one of the best games of all time.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Undertale review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ithis game is turly worth the money its fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Great game

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game! Came perfectly! And very fsst shipping!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay

    Rated 5 out of 5 stars

    Earthbound successor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strange but fun rpg. It reminds me of Earthbound or Mother 3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Genre defying game!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Genre defying game! Nothing is as you expect it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Untertale (sans, you know?)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Game ! easy delivery and shopping experience.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Music, Story

    Rated 5 out of 5 stars

    A One-of-a-Kind RPG With Heart and Humor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale on Nintendo Switch is a truly unforgettable experience. It takes classic RPG ideas and flips them on their head with clever gameplay, meaningful choices, and a story that stays with you long after the credits roll. Every character is memorable, funny, and surprisingly emotional. The combat system is simple but creative, allowing you to fight or show mercy, and your decisions genuinely affect how the game unfolds. The retro pixel art style fits perfectly, and the music is iconic—each track adds personality and emotion to the world. Undertale is more than just a game; it’s an experience that rewards curiosity, kindness, and replaying to see different outcomes. Easily a must-have title for any Nintendo Switch owner.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Overall performance

    Rated 5 out of 5 stars

    I LOVE UNDERTALE SO MUCH ITS INSANEEEEE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is such a good game and this has been my favorite device to play it on (which isn't saying much, I'm not particularly a proficient laptop player). If you've never played undertale DO IT. The little starting spiel booklet is a nice touch too

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Music, Story

    Rated 5 out of 5 stars

    The Gold Standard for Indie Games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale stands out to me as the first indie game I ever went out of my way to buy. I initially bought it digitally via its original Steam release and fell in love with it to the point that I bought the Collector's Editions on PS4 and PS Vita. That would make this the 4th time I've purchased this game and have no regrets in doing so. The story isn't grand in scale, instead being a more personal tale with far reaching implications but if you're a frequent player of RPG's wherein the climax revolves around saving the universe as we know it then this is a breath of fresh air. Gameplay consists of turn-based combat like RPG's of yesteryear but the twist is that in battles you are given the option of decimating opponents like in most other games of this nature or of diffusing the situation without violence. If you choose the former, you must time your button presses to do the most damage but if you choose the latter you scroll through a small list of (often humorous) actions that will resolve the tension. When the enemy's turn comes, you're tasked with avoiding their attacks in a way that resembles old school arcade shoot-em-ups—meaning that you have to dodge every projectile that comes your way. This small twist on combat made gameplay all the more engaging. The cast of characters are easily some of the most colorful in recent years—each having distinct personalities that you will gravitate to. This is aided by spectacular writing that never ceases to entertain. Much of the dialogue is not only witty or humorous but it also plays on your expectations in such a way that it's always one step ahead of you. As a broad example, if you decide to go through a second playthrough there are many moments in which you may decide to approach certain scenarios differently in such a way that you think you're outsmarting the game... only for you to find out that an alternate dialogue conversation plays out and (by extension) it lets you know that it expected you to think you were going to outsmart it. Brilliant. The game is admittedly a bit short, but the experience is so memorable that it never feels that way. Graphically, it doesn't look like anything that AAA developers would put out but it has a unique art style that evokes the feeling that this was a passion project that was painstakingly put together. Lastly, the music is undeniably incredible. As someone who plays a lot of RPG's I can say that this is easily the best soundtrack I've heard since Final Fantasy VII was released way back in 1997. It blends many styles together and uses many different sound fonts to great effect. The end result is music that is infectious even at its most daunting moments and emotionally resonant whenever it needs to be. Seriously, this game is worth it for the soundtrack alone. If you have the funds to buy the soundtrack CD it comes highly recommended. Overall: 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Overall performance

    Rated 5 out of 5 stars

    Undertale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My teenager had this game on their Christmas list i checked out a few stores and best buy was the best deal even compared to the big name game store. So i ordered online for pickup as the store is like ten minutes away. I got the email when it was ready to be picked up, the email also had a date range to pick it up by. I went to the store found the pickup counter and got the item. It was quick and easy . Game is great. My teenager plays it and i also have a game of it going.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    Undertale- A Heartfelt and Unforgettable Adventure

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Introduction: Undertale, an indie RPG developed by Toby Fox, presents a truly unique and emotionally charged gaming experience. Combining clever gameplay mechanics, a captivating narrative, and memorable characters, this game has captured the hearts of players worldwide. With its thought-provoking themes, player choices that truly matter, and a remarkable soundtrack, Undertale stands as a testament to the power of indie gaming. Gameplay (9/10): Undertale offers a refreshing twist on traditional turn-based combat. Players have the option to engage in battles or take a more pacifist route, resolving conflicts through negotiation and mercy. This innovative "bullet hell" combat system keeps players on their toes, requiring both quick reflexes and strategic decision-making. Every encounter presents an opportunity to build relationships or test your resolve, offering a sense of agency rarely seen in RPGs. Story and Characters (10/10): The narrative of Undertale weaves a rich tapestry of themes, exploring topics like morality, friendship, and the consequences of one's actions. It tells the story of a child who falls into the Underground, a world inhabited by monsters, and their journey to find a way back home. The game presents a cast of diverse and endearing characters, each with their own quirks and motivations. Memorable figures like Sans, Papyrus, and Toriel leave a lasting impression, making the player's choices and interactions all the more impactful. Visuals and Sound (8/10): Visually, Undertale embraces a retro-inspired pixel art style that pays homage to classic RPGs. The charming character designs, expressive animations, and creative enemy encounters make the game visually appealing despite its simple aesthetics. However, the true standout is the game's soundtrack, composed by Toby Fox himself. The music perfectly captures the mood and atmosphere of each scene, with tracks that range from hauntingly beautiful to adrenaline-pumping, elevating the emotional impact of the game. Player Choices and Consequences (10/10): Undertale's most remarkable aspect is the way it handles player choices. Every decision made, whether in combat or during interactions, has consequences that ripple throughout the game. These choices extend beyond simple morality, affecting the story, characters' fates, and even subsequent playthroughs. The game encourages players to think critically, challenging preconceived notions and offering a profound sense of agency and responsibility. Replay Value (9/10): Undertale boasts exceptional replay value due to its branching paths and multiple endings. Exploring different playstyles, making different choices, and experiencing the consequences firsthand provide a fresh perspective on the game's narrative and characters. Each playthrough unravels new layers of the story, ensuring that even after completing the game once, there is still more to discover and contemplate. Conclusion: Undertale is a masterpiece that defies conventions, delivering an emotionally charged and thought-provoking experience. Its innovative gameplay mechanics, impactful storytelling, and unforgettable characters create a narrative journey that resonates deeply with players. The game's ability to challenge players' moral compasses and question the nature of choice sets it apart as a truly unique gem in the RPG genre. Whether you seek engaging gameplay, profound storytelling, or an exploration of the human condition, Undertale is an absolute must-play that will leave an indelible mark on your gaming journey.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Music
    Cons mentioned:
    Difficulty

    Rated 5 out of 5 stars

    My son loves it, fun game!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son. He has wanted this game for quite some time, and when it came out for Switch, I bought it for him. Gameplay is straightforward. The characters are interesting, the plot is a bit dark, but it does give you a chance to play the game as a pacifist to some extent. It is interesting to see how the choices made affect the gameplay. The quality is old fashioned (think 8 bit retro graphics), but it is still rather fun to play. The music is fantastic. Depending on the choices made throughout the game, the level of difficulty can be low or high. It is quite challenging for my children. Overall, it is a fun game and the price is right. It may be a bit scary for some children, even with a rating of everyone 10+, but my 7 year old loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Overall performance

    Rated 5 out of 5 stars

    Happy gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was so excited to get this game for the switch. It was a great christmas surprise and now he can play this and delta rune side by side.

    I would recommend this to a friend
  • Pros mentioned:
    Music, Story

    Rated 5 out of 5 stars

    Great game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great game with an amazing story, memorable characters, and a soundtrack that really sticks with you.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Overall performance

    Rated 5 out of 5 stars

    Fantastic Game!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister loves this game and was very happy to receive a physical copy of it. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Story

    Rated 5 out of 5 stars

    DO THIS FOR MAXIMUM ENJOYMENT

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an RPG that’s really a choose your own adventure/interactive story, and that’s ok. The story is great. The RPG tropes, self awareness, and humor are great. If you are a fan of SNES era RPGs you need this! It is pretty normal RPG at first glance, linear at second look, and incredibly deep if you look closer. There are three endings and the game knows which order you do them in to some extent. Toby Fox makes very creative use of metadata (used to remember your actions for RPG story progression). Some say to go thru without killing anything first. But I am glad I went through completely blind the first time, playing like a normal RPG. I prefer not using guides with most my games. It was a more pure experience. Watch the videos after you’ve played thru the normal and the pacifist routes on your own. If you do decide to go thru without killing, you CAN’T KILL ANYTHING. Yes it can be done. Yes it is a bit tedious. But It’s only an 8 hour game, If you accidentally gain EXP, quit and reload your save. Get on the fandom wiki or look up the ign pacifist guide. Looking up enemy battle strategies is great as a last resort. Generally these sites are spoiler free, as long as you don’t read too far ahead or only read the battle strategy. Some spoiler free tips about keeping items. -Search online for “ What Items Are Important to Keep for Later on?” Spoiler free on redd-it. -Sell infinite amounts of dog residue in the secret Temmie Town. Finally go download the sequels, Delta Rune chapters 1 and 2, for free. Yup free. On any console or PC. Enjoy.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Music

    Rated 4 out of 5 stars

    a Great Indie Hit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Undertale is a good and unique game, although not without its flaws. The game play, writing and art are a weird yet mostly successful mix of comedic self-parody and earnestness. The core fighting mechanic involves controlling a little heart, dodging obstacles to avoid damage. To engage with the enemy, you can choose either to fight or to interact and talk. It's unique, fun, and the game constantly riffs on the concept. There are a handful of puzzles. They are okay but not inspired. The writing is full of jokes, meta-humor, and absurdism, and there are a cast of memorable characters. I enjoyed this side of the game a lot. I found the story mixed, though. The broad strokes of an underground realm of monsters is good, but it's overly complex and confusing, partially due to a reliance on exposition dumps, and there are about twenty endings, which rob the game of its narrative momentum about halfway through and start to grate. I wasn't very emotionally engaged. The art is very basic, largely in the spirit of self-parody, but about half of the character designs are actually really strong, and there are some pretty environments. However, the other half is pretty bad. Some of the in-world character designs are not even intelligible, and there's an absence of animation which, while joked at, seems lazy. The music is unreservedly excellent. Overall, if just due to its sheer oddity, I have to recommend playing this.

    I would recommend this to a friend
  • Pros mentioned:
    Gameplay, Overall performance

    Rated 5 out of 5 stars

    Fun so far. Glad to add to the collection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game is fun. Like the overall game play. Definitely worth grabbing

    I would recommend this to a friend
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