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Customer Ratings & Reviews

UNREAL Mobile - 1GB/Month 3 Month 4G LTE 3-in-1 SIM Kit-Front_Standard

Customer rating

Rating 3.7 out of 5 stars with 24 reviews

  • 20%
75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 24 Reviews
  • Rating: 1 out of 5 stars

    Only works on WiFi, support is a joke

    Posted
    Einzelheit
    • My Best Buy® MemberMember

    Purchased this for my unlocked iPhone. Followed steps to set up, but phone remained "unregistered," meaning the service wasn't working. After emailing customer support (there is no phone number for technical support!), I had to wait days for every response. It took about a week to resolve the issue. I wasn't really using the phone much, as I had another one and was using this as a secondary phone to see if I liked the iPhone someone had given me. That being the case, I had not used it outside of the house. Once I left WiFi, the phone became "unregistered." That meant no calling out. (On a side note, for the iPhone, you can NOT use the phone's dialer. You must call using the Unreal app, meaning it won't work to call out using Siri. Since I wanted it for my car, it was not going to work.) The internet was technically working, despite being "unregistered" when not on WiFi, but it was about as slow as dialup. It took about a minute to load a simple search engine page. Most sites timed out, and it would never allow me to connect to my VPN. It was showing full bars for reception and LTE for Data, so it was not my location, and I still had over 1GB of LTE remaining on my plan. I tried contacting support again, and although it seems they have changed that to respond a bit faster, they just gave me the information for setting up the phone again, which I had already done - multiple times. On top of that, the support the second time was from a FreedomPop representative who was actually talking down to me and was rather snarky. Since I purchased at best buy, they said a refund was out of the question and best buy won't accept returns on opened SIM cards. So, basically, I paid for 3 months of being able to use unreal on my wifi at home, rendering it utterly useless. Skype, FaceTime, or a number of other apps would be better options for calling out on WiFi, and if you're already on WiFi, you obviously don't need another internet plan. It's an absolute rip-off. Do NOT purchase.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service for low price

    Posted
    Thecow
    • My Best Buy® MemberMember

    I've used the service for almost two months now. I've come from Cricket, so I knew what the coverage would be. The data is faster than Cricket was. The only concern, is the app does periodically force close, and you can't share directly to the messaging side of the app. Calls are clear and texts are delivered fast. I've contacted customer service twice since having the service and the turn around time has been around 12 hours or so using the online support form. In both instances, the issues were quickly resolved. Having paid $30 with Cricket for 1 GB of high speed data down to $10 is great. I'm using an Android phone, so I can't speak to how it works on an iPhone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best value in USA for low data users

    Posted
    TeeJay
    • My Best Buy® MemberMember

    This is the best priced service for Talk+Text+Data I was able to find in the USA. It is the most suitable for people who are not large data users or if you want to limit the data usage. I bought two lines both with 1GB of data, one for my 13 years old son since I do not want him to be constantly browsing Internet and one for my wife who is not very good with technology and 1GB of data is plenty for her. For users that need more data I think there are better plans available from other providers. Also be aware that tethering is not available and the unlimited texting is actually capped at 5,000 texts / month (my teenage son actually got there).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cheap plan but poor network

    Posted
    pati
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    19.99 USD for 3 month is very cheap for unlimited minutes, sms and 1gb data. But there is a catch- you can not use your phone's calling app. You have to download their app which makes phone calls only when you have internet connection. NO CALLS IF YOU DO NOT HAVE INTERNET. If you are home and connected to wifi you can make calls but if you are hiking, there most likely you wont be able to call if you are lost. Overall, it is a very good deal if you have access to wifi all the times.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Deal

    Posted
    BuddhaQ
    • My Best Buy® MemberMember

    I have 3 Unreal accounts...2 BYOP and one SIM card. Great service a fair prices for unlimited data. No way to ever just run out of data. Pay for the high speed you need....if it runs out you drop to low 2G speed data but you will never be cut off. Data rolls over too for up to 20 GB. All for as little as $10 a month for 1GB!!! How can you possibly go wrong? Need more high speed? Just hope go for a higher plan. Very fair and I have always gotten excellent customer service on the rare occasion 8 have s problem.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Service does not work, no customer service

    Posted
    ninjamom
    • My Best Buy® MemberMember

    If I could give 0 stars that would be it. DO NOT BUY THIS PRODUCT. The service does not work (only makes calls if you are connected to a WIFI network, no mobile data service). Called customer service, they said we not not give refunds, no managers, no employee IDs. Gave me the corporate headquarters address and it is a phone store in LA. I hope folks read this review and spare themselves the frustration I have endured. I asked BEST buy to stop carrying this product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Predictable pricing.

    Posted
    hacker
    • My Best Buy® Elite MemberElite Member

    Better than FreedomPop in that regard. You need to install their app for call & text. Easy one-time configuration required (it won't work out of the box) . Works on AT&T smartphones and unlocked GSM smartphones. Data usage is questionable but there's no overage charges so that's good. Good performance on AT&T network.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great low-cost Phone Service

    Posted
    DavidGeotek01
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a low cost phone service with some data plan for my iPhone 6S Plus. UNREAL Mobile did that for me. I'm very pleased with the service and the price cannot be beat. Thanks Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    Fern
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This has been the least expensive way to keep my kids connected. Unlimited all for less than 10 dollars a month per line and AT&T reliable network in my area.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cheap PAYG service

    Posted
    Siricepick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you need cheap PAYG service, this is pretty good. The only thing is that you need to install their app to make calls and send messages. Calls and messages use up your data allotment.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    did not work

    Posted
    danshawen
    • My Best Buy® MemberMember

    could not make calls but data was working but very slow, not 4g. this carrier service seems to still be in beta test stage. i will need a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    didn't work

    Posted
    bovacafl
    • Verified PurchaserVerified Purchase

    I never was able to message or make voice calls though the data did work on my android phone. Still trying to get a replacement SIM or get my money back.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Service overall

    Posted
    Dmc1966
    • My Best Buy® MemberMember

    Once I got the app downloaded, after several tries it had been working good. Occasionally however I miss calls and lt just doesn't ring all the time.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Wanted credit card info

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for a prepaid I could use and move on. It wanted my credit card to activate so I never activated.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    horrible service

    Posted
    Jae303
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Calls drop and most times cannot connect. Other party cannot hear me. This is absolutely horrible.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Unreal

    Posted
    doodlebug70
    • My Best Buy® MemberMember

    Awesome Data and texting. I have trouble making calls but other than that I love it, the Data works really, really great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone service

    Posted
    John
    • My Best Buy® MemberMember

    I've been thrilled with the unreal phone service. Can't beat the affordability. It helps in these tough times

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase for that price

    Posted
    Nata
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought that for my 13-year old son and I think it is excelent option if you need to call occasionally.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service.

    Posted
    Dplus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This card is a great deal and an inexpensive way to get a great price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good for someone that just needs to be connected.

    Posted
    Vincent
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cant complain about it, it does the job for $33 less per month.

    I would recommend this to a friend