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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 71 reviews

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73%
would recommend
to a friend

Customers are saying

Customers are positive about the ZTE Cymbal 4G's ease of use, large screen size, and affordable price. Many appreciate its simplicity and the larger screen is frequently praised. However, customers are negative about the call quality, reporting issues with both incoming and outgoing audio clarity. Several users experienced difficulty being heard or understanding the other party.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 71 reviews
  • Rated 4 out of 5 stars

    Good starter phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my mother in law and this is her first phone. Phone was not complicated it takes you back in those times when Nokia released the camera phones. However activating the prepaid account was too complicated for a first time user in her 60’s. Sad but true it took 2 hours to activate a cdma phone because the options are android, windows and Apple OS.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Perfect for Mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is for my Mother (83). It's easy for her to use, not overwhelming with too many options. Good price and easy to add to the phone plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a phone for your parents or just a cheap phone to get by, this is a good one. Works well and does the job, plus easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST flip phone EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW! The specs on this flip phone are impressive! I don't use this as my phone to make / receive calls on. I use it as an MP3 player and for other basic features. Love the fact that it has a MicroSD slot which means I can play / store all of my music on it. And the processor speed, performance and battery life is WICKET fast and impressive for a flip phone! I never knew that a quad-core processor could be put in a flip phone!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great basic phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter works at camp ernst and in the valley she doesn't grey a signal with her other phone so so she bought this phone and hasn't had any trouble since she works with kids she needsto be able to call if she needs help with a injured child or to be able to hwyy in contact with her family in case of emergencies. Plus she loves that it's basic has a wide screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my elderly aunt so she could have a phone whereever she went just in case she broke down or needed someone. Great size, easy for her to use, and very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Gets the job done...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i needed a simple phone for my daughter and this did the job. simple and easy to use without all the internet distractions...

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my son who is hard on phones and this phone can hold up to his clumsiness. It works well and is a great size for just dropping into your pocket for safe keeping. The sound quality is very clear no matter where you are.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very basic phone for a child or elderly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very basic phone. Too basic and lightweight. I returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Great phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my mom. She loves the larger size and bigger screen. This is a great phone for her.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good phone for old guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something easy that would allow me to stay in touch-service was good and calling was easy. If I was better at using it I would give it a 5.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Nice starter phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a starter phone for my kid. Nice phone at a good price point. Pretty much you get you pay for

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good budget phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good budget priced phone when you need to have a temporary number

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone holds all needed information and music. Good phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay flip phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger failed after a few days, but able to use an old micro-usb charger instead. Not much to say about the phone itself, pretty standard for a flip phone. Works on the 4G network.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a horrible flip phone. The surface is so slick it is not easily opened. Simple functions reouire numerous steps to complete, such as pulling up a contact to make a phone call. People you call complain they cannot hear you, it sounds like you are at the end of a tunnel, you are echoeing, and it goes on and on. I bought this as a second phone to place on a cheap calling plan. I'm throwing it in the trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's a great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy shopping at Best Buy I never had a problem with any product I have purchased

    I would recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Less than 1 year and does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my mom since she is not into smart phones, 8 months in and the phone does not work anymore. My mom can't really hear when people call and talk and people on the other line have trouble hearing her to. It sounds like the phone is breaking up and it sounds like she is in an area that does not have service, when she has plenty of service. I would not recommend this phone to a friend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Poor phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using it for one month, certain functions stopped working. I was able to receive calls, but the caller was unable up hear me. Texting wasn't writing so well either. I'd have to press a letter several times until it would finally appear on the screen. After one month of usage without dropping it at all, this should not happen. Very disappointed. Waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Call quality

    Rated 1 out of 5 stars

    Not a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is hard to navigate. It comes with a sim card but you must also buy a memory card. The phone has a terrible microphone, no access to any drafts you might have and you can't enlarge the letters and numerals to a size that's easy to read.

    No, I would not recommend this to a friend
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