Customer Ratings & Reviews

Looks good but for spending nearly $20k I expect perfect quality and customer support. Took 9 months to get "a" range then it was broken. Original range purchase was July 2021, then a series of delays and multiple exchanges, finally got the broken one in May, the replacement range arrived in June. That one was fine. The range came with a crooked door, then they sent a service rep who said it had to be replaced. Viking provided a credit for an exchange to Best Buy but they put it all back on the customer to ensure it gets exchanged then Best Buy threatens you that if you don't exchange it in 30 days you won't be able to exchange it at all.... for spending nearly $20k on a single appliance this should not be how a customer is treated. Performance wise, it takes longer to cook things in the oven than our previous GE. Roller bearing oven racks are nice. Range top is pretty solid, lots of flame potential but also can reduce it very low. The spill protection is a nice feature as well as having the burners elevated. A timer would be a nice feature to add to this, it is pretty simple, on or off for the oven. Backlighting on the knobs are also a great feature. To install against a wall you need to have the heat shield, $600 for the short one, $1200 for the tall one with a shelf, short one worked very good but Best Buy could not get it for some reason. My sales person at the Best Buy store was extremely good and helpful, its the overall experience with Best Buy customer service and Vikings quality issues and lack of availability of the product that soured me on this particular range.