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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.5 out of 5 stars with 118 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers praise the Responder 350 2-Way Security System for its reliable alarm system, affordable price, and impressive range. Many users find it easy to use, while some have concerns about the installation process and the lack of remote start capability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Alarm, Remote

    Rated 4 out of 5 stars

    Cant beat the technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the system installed at best buy and i was satisfied from day one. the system was great, the alarm was annoying which is what i wanted, and the 2 way remote is such a great addition to the remote. with fully adjustable sensor sensitivity you can't go wrong with this alarm. I suggest you double this up with the Proximity sensor which i use and its AMAZING. if anyone takes a single step in my vehicles direction it sends warning chirps and then goes off if they remain in the area. coming from a guy who had a break in AND had his rims and wheels stolen, I am telling you this has given me the ability to sleep at night and wake up as soon as anyone goes near my car after hours.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying a truck with a chip display that doesn't come down from the dash,& installing a new radio,etc, I wanted to up the protection on it. So I got this, I like the key fob that alerts you if any sensor goes off,& where on the truck it happened, which I learned after a very large cat jumped on the roof & set it off,lol. The only issue I've had is about 4 days after it was installed(which was done by the store) I went into a store, came back out,& my doors wouldn't unlock, it said they were unlocked & it beeped & all that, but nothing happened. I locked & unlocked it a few times to see if it would catch, but still nothing. I ended up having to use my door key to get in(which set the alarm off, so embarrassing! Lol) cause the alarm system doesn't recognize the door key or factory alarm. Thankfully after putting key in ignition, alarm shut off. It never happened again,& the guy at the installation department said occasionally there can be interference that can cause it to not work quite right. I do wish I'd have gone with the next step up that had the auto start option, but too late now :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok viper product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second viper product to date. I’m not completely sold because it takes me a few tries to get my passenger doors unlocked. Will be going back to BestBuy to inquire about this.

    I would recommend this to a friend
  • Pros mentioned:
    Remote

    Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I began researching aftermarket car alarms, due to an increase of car break-ins in my area. I came upon the Viper series of car alarms and have been aware of the name for many years. For me, I believe security relies heavily on deterrence and the name was definitely appealing considering my previous knowledge of Viper. I had the car alarm professional installed by a Best Buy Car/Audio Technician. I love the ability to add other features; such as remote car starter and also the ability to increase the sensitivity of the shock sensor. I have had the alarm or about a month and have not had any issues, so far. I also appreciate the feature that allows me to see whether the car had been disturbed while I was away and the ability to be notified via remote of an intrusions, as long as I am 1/2 mile from my vehicle.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Best product I have seen so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 out of 7 of my cars have these product installed. It might be a little bit expensive but it is worse if a thief steal your vehicle. So, it is a good investment and if something goes wrong with it the guys at Best buy are always there to help you out. Now, keep a copy of the installation in a safe so you get no problem with Best buy. I have installed an alarm in 2004 in Arkansas, then shipped the vehicle to Puerto Rico and the guys in BestBuy did not wanted it to help me out. I even showed them the Best buy receipt and the replacement product. Buy anyway that was an audio vox alarm. The other good reason for this is that there is a sensor that works if someone break a window. I had a bad experience where the thief broke the window and was doing his business then I showed up... Anyway thief nowadays check for that first and if the vehicle make no noise then they go ahead break a window, jump in and conduct their business to steal radios.... So, yes this product has it all for your peace of mine, is like having a security man always by your vehicle.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Security

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up going on a different set up to be able to use the original dealer fob. Viper is a good brand but there's no real difference between this model and the cheaper one. You're pretty much paying for the 2 way pager one this one. Range is pretty much the same along with security.

    I would recommend this to a friend
  • Pros mentioned:
    Alarm

    Rated 4 out of 5 stars

    Great alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect alarm system for my truck and for anyone who needs one.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Security

    Rated 4 out of 5 stars

    Excellent first Car Alarm, very sensitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent first security system, has a Long range and alerts you if break in is Attempted.

    I would recommend this to a friend
  • Pros mentioned:
    Remote

    Rated 4 out of 5 stars

    Good feature and long range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you catch this on sale then you would probably would want to get it. It doubles as a remote start great for winters and also a car alarm. Only one issue and its a big one. Too take advantage of the free install which is recommended you will have to schedule at another BestBuy out of town because our local one does not have any techs currently doing any mobile installs.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my truck protected because of past break is there's a small Quirk but not because of the system does the job I like the fact that it alerts me at my house also because I can't always park in front of my apartment

    I would recommend this to a friend
  • Cons mentioned:
    Sensitivity

    Rated 4 out of 5 stars

    Good alarm, very sensitive though.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a pretty good alarm system for your car however the range of the car and the keyless entry is not that great. The car alarm is really sensitive and can go off a lot. There are other features that come with the system however, it can be a little complicated to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Remote

    Rated 4 out of 5 stars

    System upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a viper system installed 18 years ago and it worked great. Decided to up grade to another viper system.

    I would recommend this to a friend
  • Cons mentioned:
    Sensitivity

    Rated 4 out of 5 stars

    Great alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good alarm. Not too sensitive. Remote lasted about a year sadly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great base alarm system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, price but having installation at best but requires too much of a hassle through their staff. Regardless of their incompetence the product itself is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have spare batteries in your glove box for the remote or you could be in for a very embarrassing situation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I wish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product. I was happier if bestbuy had sensors in stock so if someone shakes the truck, the alarm was engaging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great alarm!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is the speaker could be a little louder. Other than my one complaint I’m pretty satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Discontinued product so the price is right, but you'll get limited support. Get this for a cheap deterrent to amateur thieves.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far I've had no problems with the viper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely better than the Carbine which I have noticed people can still break into any vehicle armed with one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Viper 2-way alarm system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Viper alarm system is a great product at a good price!

    I would recommend this to a friend