Customer Ratings & Reviews

Excellent product that does exactly what it is meant to do. I previously had the 3G version but had to replace it with this when 3G cell towers were phased out. Best Buy technicians at Commack did a thorough job and installed it within 20 mins.

Great remote start system. Love it. Lock unlock gps

I added this VSM550 to my DS4+ install to give me added options beyond the 1 button remote that came with the DS4+. The remote alone is limited to distance when using it in proximity to where your vehicle is located. With this VSM550 module and the free app, your distance is unlimited for lock/unlock & remote start. I also added this as an option if I choose to terminate my OnStar subscription. Viper does offer a "Free Basic" plan that only locks/unlocks & remote start using Bluetooth. I chose an "Annual' plan for the LTE features and the added discount over the monthly plan. I would recommend this product to anyone who wants the added security and control of your vehicle from anywhere right from your mobile device. As a bonus, there is an app for the Apple Watch that is similar to the iPhone app. In my use of the watch app, it appears it is not a standalone app that use the LTE service. It only works with the iPhone nearby. For the few YouTube videos I've seen demonstrating this SmartStart app on the watch, the person has had the iPhone close by. Since my Apple watch has LTE service, it would have been nice to use the features of the watch app version w/o having my iPhone close by.

Professionally installed by your Best Buy vehicle Geek Squad. Highly knowledgeable and professional was able to troubleshoot any issues. My technician knew exactly what to do throughout the entire installation process. Installation was seamless. Everything taken apart was put back together correctly. All wires tied professionally. As far as the system itself the remote start feature is extended from not just your key fob but also to your smartphone. Also added GPS feature allows you to know the location of your vehicle by pulling it up in the maps with the Viper app. Last but not least any alarm triggered on your vehicle you get alerts on your phone.

Great addition to update any older/classic car to have keyless entry and remote start from antwhere in the world with 4g. I can let my friends into the car to get stuff they left behind while im at work. Can also track the location of truck with gps when lending out vehicle

WORKS GOOD EXCEPT WHEN I PUT MY FEET ON THE BRAKE TO PUT IN GEAR TO DRIVE AFTER AUTO CRANKING IT CUTS OFF?

Works great, install was fast now I can start my car from anywhere Did not cost an arm and a leg to install and car was as clean as when I dropped it off

Got this with the viper alarm to be able to track the car and lock and unlock the car from my phone. Works great but getting set up is a little bit of a hassle. You do have to pay yearly for this to work. 1 yr ,2 yr , or 3 yr plans avail.

My wife loves it! We live in Minnesota and when OnStar stopped covering our car model last year we didn't know what to do. She works inside of a school building far away from the car, so normal fobs don't work to start it. This product works so much faster to connect with the car and has been a wonderful update. So much that she doesn't want a new car because then she would have to switch back to the MyBuick app.

If your thinking about getting this, just do it. Also, consider the total tech membership since you may be able to save on some of the other parts that goes along with the purchase. I love how this devices also sends notifications to your phone when the factory alarm goes off.

Works great. Able to monitor car from anywhere in the world as long you have internet connection on phone.

Works great. I can start my car from anywhere, open the car with my phone or check to be sure the motor is not running and that my doors are locked

Love this for my car best car starter ive had you can start the car from literally anywhere

Cool feature addition to my alarm system. Best Buy was too booked so I took it to another car audio for the installation. Works like a gem.

Just what I expected for it to do for my corvette so I can keep track of it if needed.

Nice replacement as I had to replace my old 3g. Brest Buy Geek Squad installed in just a few minutes works great.

Great way to control your viper alarm from far away! This is well worth the upgrade for cell phone access to your car security!

Great ! Works as expected. No complaints here!!!!!

One of the best gps out there. One catch. Must be installed at an authorized viper installer

Nice loving this item able to start my car from anywhere when I say anywhere “anywhere” compare to my 1000 meter range I had I’m now able to start from queens-Brooklyn or even queens to Manhattan I can even open my doors and with the subscription I choose I can track my car in real time I can tell if my car is being driven over the speed I set I even set a fence meaning if my car is driven outside of that fence I’ll be notified via text/email