Customer Ratings & Reviews

Excellent product that does exactly what it is meant to do. I previously had the 3G version but had to replace it with this when 3G cell towers were phased out. Best Buy technicians at Commack did a thorough job and installed it within 20 mins.

Great remote start system. Love it. Lock unlock gps

I added this VSM550 to my DS4+ install to give me added options beyond the 1 button remote that came with the DS4+. The remote alone is limited to distance when using it in proximity to where your vehicle is located. With this VSM550 module and the free app, your distance is unlimited for lock/unlock & remote start. I also added this as an option if I choose to terminate my OnStar subscription. Viper does offer a "Free Basic" plan that only locks/unlocks & remote start using Bluetooth. I chose an "Annual' plan for the LTE features and the added discount over the monthly plan. I would recommend this product to anyone who wants the added security and control of your vehicle from anywhere right from your mobile device. As a bonus, there is an app for the Apple Watch that is similar to the iPhone app. In my use of the watch app, it appears it is not a standalone app that use the LTE service. It only works with the iPhone nearby. For the few YouTube videos I've seen demonstrating this SmartStart app on the watch, the person has had the iPhone close by. Since my Apple watch has LTE service, it would have been nice to use the features of the watch app version w/o having my iPhone close by.

Professionally installed by your Best Buy vehicle Geek Squad. Highly knowledgeable and professional was able to troubleshoot any issues. My technician knew exactly what to do throughout the entire installation process. Installation was seamless. Everything taken apart was put back together correctly. All wires tied professionally. As far as the system itself the remote start feature is extended from not just your key fob but also to your smartphone. Also added GPS feature allows you to know the location of your vehicle by pulling it up in the maps with the Viper app. Last but not least any alarm triggered on your vehicle you get alerts on your phone.

Works exactly as advertised. App is intuitive and user friendly

Added this to my Viper remote start and it has been amazing. Being able to start the car from anywhere is the only way to go. No more hassle with getting through concrete walls in the office building!

Great addition to update any older/classic car to have keyless entry and remote start from antwhere in the world with 4g. I can let my friends into the car to get stuff they left behind while im at work. Can also track the location of truck with gps when lending out vehicle

WORKS GOOD EXCEPT WHEN I PUT MY FEET ON THE BRAKE TO PUT IN GEAR TO DRIVE AFTER AUTO CRANKING IT CUTS OFF?

Highly recommended. I really like the convenience of remote starting and other convenience features of this unit. It’s internet based providing you unlimited range.

Works great, install was fast now I can start my car from anywhere Did not cost an arm and a leg to install and car was as clean as when I dropped it off

My wife loves it! We live in Minnesota and when OnStar stopped covering our car model last year we didn't know what to do. She works inside of a school building far away from the car, so normal fobs don't work to start it. This product works so much faster to connect with the car and has been a wonderful update. So much that she doesn't want a new car because then she would have to switch back to the MyBuick app.

Very amazing. Convenient to use on the phone app which you can start/stop the engine, lock/unlock door and so on. Try it especially its best for the winter where you can start the engine without having to go to the car yourseld and start the engine.

Christian and Aaron were both fantastic. This is the second purchase of the same alarm system for my second car. Please recognize Christian and Aaron at the Oceanside, CA. store for providing awesome customer service to us. All questions were answered both my wife and myself had quite a few, and with no hesitation they both answered them to give us peace of mind. Please continue to provide the outstanding job you are doing.

I cant review the product because it isnt the one that i wanted. I purchased these items based on the recommendation of the sales associate after explaining what feature i wanted. Scheduled and arranged for my car to be there. After installation i was told that the items i bought weren't capable of doing what i wanted it to do so u wasted my time and am now waiting for a new installation date.

If your thinking about getting this, just do it. Also, consider the total tech membership since you may be able to save on some of the other parts that goes along with the purchase. I love how this devices also sends notifications to your phone when the factory alarm goes off.

Great product. I installed it with no problem and im using this everyday

The app interface is great, makes warming up car alot easier in those frigid mornings

By far the best alarm tracking system for the money accuracy is pin point

Great add on to the alarm system, easy set up and easy access on the app.

Works great. Able to monitor car from anywhere in the world as long you have internet connection on phone.