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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 4.7 out of 5 stars with 465 reviews

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96%
would recommend
to a friend

Customers are saying

Customers enjoy the ample storage space and ease of use of the My Book 5TB External USB 3.0 Hard Drive. The drive's reliability and price point are also frequently praised, along with its fast USB 3.0 transfer speeds and quiet operation. While some users found the included software less intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 465 reviews
  • Rated 5 out of 5 stars

    Simple setup and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive to replace a 1.5TB one I had from a few years ago. Setup is still as simple as plugging it in and the USB 3 is compatible with USB 2 ports. I've never had issues with WD drives in the past and I really don't expect any issues with this drive either.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to backup important and valuable photos and documents. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this 5TB as a replacement for the Seagate one that didn't work (it kept shutting down my computer!) Anyhow, no problems at all with this one, it is super quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Avg. $25 per TeraByte (TB), so it SHOULD last!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally speaking, I fill these up and then unplug them and put them in a box for future retrieval. I haven't had any problems, and data goes from my desktop computer to this VERY fast with USB 3.0 attached. I would have bought an even bigger external hard drive (EHD), 6 to 8 TBs, but the price per tb goes up more on those, so not always worth it for those larger sizes (at the moment!).

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    5 TB for a low price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to believe how much storage you can get for such a low price. Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Nice hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my needs.Have used this brand before and never had a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far but the software is lacking. This, along with the Passport I bought for my wife's laptop do not 'continuously update' as promised! The 'fix' from WD is to uninstall their software and reinstall it. But you would have to do this each time you want to update all your files!!! This is totally UNSAT.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Believe it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe it is working. The book is a little hard to follow but the GUI interface is nice. I have 2 hard drives so I had to figure out how to back both up. My only question is if it is in continuous mode, is it backing up both drives? I got it so I can build a new PC and then transfer information to the new hard drive. I will know more once I need to get to the information.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup, overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and decent product. The price is a bit much for what you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external 3.0 Backup drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the option to do automatic backups to the drive or to the cloud using SmartWare Pro software . Hardware encryption is a plus. I also like having the option to backup my entire hard drive including system files with the Acronis True Image software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Possible issue with downloaded games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for Xbox one games. Game play freezes for a second at times when using game downloaded to the hard drive. Not sure if it is a game issue, hard drive issue or xbox issue.

    I would recommend this to a friend
  • Pros mentioned:
    Usb 3.0

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any issues using the external and got a good deal on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large storage from a trusted brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a hard drive that could hold all of my photo and do music collection. I got this hard drive at a great price and also because it is a WD. I have had several other WD drives that have worked week for me. So far it has been workng fine.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Average Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not super fast, but works as expected. A good value for the money

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    geek squad made transition easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no complaints. Much faster than the old PC we were using.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good external hard drive and reliable works great for the price

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect back up partner for IMac and PC. Get two for backup.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 5 out of 5 stars

    Absolutely perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use on my xbox one, and it works very well, fast, no issues with compatibility, and great product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great for combining all my documents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good, i can now combined all my photos and documents

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    It is very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. Big storage for s very reasonable price.

    I would recommend this to a friend
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