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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 4.7 out of 5 stars with 465 reviews

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96%
would recommend
to a friend

Customers are saying

Customers enjoy the ample storage space and ease of use of the My Book 5TB External USB 3.0 Hard Drive. The drive's reliability and price point are also frequently praised, along with its fast USB 3.0 transfer speeds and quiet operation. While some users found the included software less intuitive, the positive feedback on other features outweighs this concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-465 of 465 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    works great as extension for Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought it specifically for extending the disk space on my Xbox and it works great. Did not have any issues at all till now (bought in Nov-2015).

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a year and it runs almost 24/7, so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great HDD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great external hard drive that I'll use in with my HTPC. One of my older Seagate drives bit the dust and I found out it only had a 1 year warranty on it. So, I decided to stick with WD from now on as I've had no problems with their drives in the past. This also has a 2 year warranty should anything happen. I don't use any of the software that comes with the drive so I can't comment on that.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Happy with product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great way to store pictures, music, and movies!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Major problems installing it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased today , and had major problems installing the software and getting to unit to begin a data back up (Windows 10, which box states it is for Windows 10). After the software installed, it did not work. A pop up box came up saying there was a software update, which I agreed to install, and it required a re-start of PC. When PC turned back on, the screen was black for an hour. Had to manually power off the PC. Re-started computer, and it no longer even recognized that the external hard drive was present. Un-installed all software after ejecting device (to safely remove). Installed software for WD direct. Same issue. It will be returned tomorrow. Over 2 hours attempting to install this. Never had a problem with previous WD or Toshiba external hard drives in past. Buyer beware.

    No, I would not recommend this to a friend
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