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Customer Ratings & Reviews

Your price for this item is $219.99

Customer reviews

Rating 4 out of 5 stars with 41 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are delighted by the ample storage capacity and ease of use of the My Passport Wireless Pro 4TB external hard drive. Many found it simple to set up and use with both computers and mobile devices. However, some users experienced difficulties with the wireless functionality, reporting slow speeds and connectivity issues. The wireless setup and operation were cited as areas needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 41 reviews
  • Rated 4 out of 5 stars

    Cut the backup cord! Finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1TB external drive followed me around the house AND the office, ALWAYS connected to my laptop by a 12" cable. To be blunt, I HATED that drive! Moving around with my laptop meant moving around with my wired drive. I had to be soooo careful not to drop the drive (or the laptop) and not to disconnect either or both ends of that cable, always fearful that a disconnected cable might render that drive useless, corrupted, or broken. When I first heard about the Western Digital external 4TB "My Passport Wireless Pro", I could barely believe that such a thing existed. Nonetheless, I rushed over to the Bsst Buy store near me (Glendale, AZ 85308) to grab one. Although I was too late to find it on the shelf, I decided to buy one while I was still in the store. About a week later my new WIRELESS WD 4TB drive was in my hands. This device is about the same shape and size as a portable external Blu-Ray drive - but it's a bit heavier than any such blu-ray drive. The only cable that is needed comes with the drive. It can be used to charge up the drive's power cell OR it can be used to make a wired connection to any USB port on any other device. BUT said cable IS NOT REQUIRED to make the connection to my laptop so that it can be used as a high capacity backup drive. If I'm in the kitchen, using my laptop, the "My Passport Wireless Pro" can sit on my nightstand, plugged into the wall outlet to ensure an uninterrupted supply of AC power. And, all the while, the drive is backing up my laptop without any disconnections of any kind! This is a huge improvement in the quality of my life.. The drive ALSO has a port that will accept the memory card you use in your camera(s). And, you can easily save a copy of the document or spreadsheet that you are working on or finished. This, too is huge! In the interest of full disclosure, please note that I'm using this device with the Time Machine app on my MacBook Pro. And my wife is backing up her Windows laptop to her "My Passport Wireless Pro" drive. My 4-star rating would have been a 5-star rating 1. IF the device had been in stock when I bought it, and 2. IF it had been easier to get the device configured properly and set up more quickly. But, don't let my criticism put you off. Just know that IF there is a little black tag with white line drawings attached to the included cable (it seems to indicate that one should first set up the drive by connecting the drive to your laptop (or tower) with the included cable, and not by using any wi-fi connection, be sure that the "My Passport....." device is set-up right the first time. I did something wrong and then I had to restore the drive to it's original factory settings and then start all over again. (The online support pages show you how to do the resetting, if necessary). All-in-all this drive is the best WIRELESS way I've found to backup my daily use of our MacBook, without spending megabucks for an Apple "Time Capsule". Best.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Excellent addition worth everything

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to move and plug USB devices around for backups, photos etc was becoming unmanageable .. I can now rest knowing I have 4TB of accessible storage, WITH battery power should I need to wander as I occasionally do. A pain to set up if you want to extend its usage beyond its main design say on Windows 10, but doable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage
    Cons mentioned:
    Wireless

    Rated 3 out of 5 stars

    WD - My Passport Wireless Pro 4 TB USB 3.0 Portabl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using WD products for many years now and have been pretty reliable. I like the portability and storage size. One draw back has been the slow speed of the wifi and connectivity while being out on the field.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Personal cloud storage !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good storage device, compact form factor and wifi range is plenty

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Great Hard Drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has tons of storage! It’s also fairly easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for a while .. I bought it for travel and back up memory card.. but later realized the size and weight of this is not really that Friendly especially for international travel where you want to travel light...

    I would recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 4 out of 5 stars

    Great hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive is as advertised and a nice backup devise. The only reason I gave it 4* was because setting up the wireless backup feature was a little difficult. You have to use the WD software and navigate their app. I recommend adding this to your arsenal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Excellent portable drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, lots of memory. It has more features than what I was looking for but I can work with that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Very small and mighty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For its size it’s almost unbelievable how much it can store, it will take years to fill it up, very easy to use great investment

    I would recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 4 out of 5 stars

    Ultimate external storage device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took some time to figure out how to navigate and operate all the features wirelessly. Videos provided with the setup instructions were helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    East to install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Overall its a great product. I can store all my photos and videos

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh. It’s ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t happy with this. Had to keep reconnecting it, and took more time to get it set up to transfer pictures than it was worth. It’s easier just to use amazon photos; Connects immediately, and has unlimited storage. And is way cheaper. Skip this one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    WD Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to set up struggled for awhile but once it was done it did the job.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 3 out of 5 stars

    Not ideal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a reliable wireless drive for storing movies - this isn't the best solution. It's a bit challenging to setup and use, and best for storing small files (like photos). I've liked WD Passports in the past, but I ended up returning this one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wireless

    Rated 3 out of 5 stars

    Confusing to figure out but useful if you learn it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any external does its job plugged up, but I bought this to use wirelessly and on location. The cloud didn’t work for me consistently, and when I put in my sd card, it doesn’t transfer data like it should. It worked for others in YouTube but not for me...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Most Versatile HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Hard drive, will highly recommend it. It is so easy to use and when traveling is a must, easy to transfer photos from camera and can continue using.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I made this purchase as it does exactly what I need it to do! Great storage space and would def buy another one.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great addition to GoPro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable hard drive is a great storage solution for my GoPro. I can download my cards into it and reuse the SD card.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    4TB for this lower price is wonderful.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a larger 4TB external hard drive for me to store a lot of files.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than previous models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than before, Wifi still nags sometimes...but its nice to have.

    I would recommend this to a friend