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Wemo - Mini WiFi Smart Plug - White-Front_Standard

Wemo - Mini WiFi Smart Plug - White

Model: F7C063SKU: 5711458

Customer rating

Rating 4.5 out of 5 stars with 4326 reviews

93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 5 reviews

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Good overall but WEMO app still needs work

    Posted
    Phillip
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I decided to purchase a 3 pack of EEROs from Best Buy a few weeks ago and deployed them, one to my main floor office and the other two to either end of the upstairs hallway. The internet performance is significantly better throughout the house even though only one of the units is wired directly via Ethernet. My daughter is finally able to connect and stream from her bedroom TV which was a key issue I was trying to resolve. I do expect to purchase 2 more EERO units, one of which will be deployed hardwired Ethernet in the basement and one that will be deployed to the living room. Those areas are working fairly with what I have currently but I think the two additional units would ensure full coverage. Our house is around 5000 Sq. Feet including the basement. I also purchased 13 WEMO smart outlets from and replaced all of my timers. I now have them working both individually and in groups via Alexa. This works fairly well. I expect that in the next few weeks, I will drop Direct TV and go to a streaming service. It’s pretty slick when I can tell Alexa to “turn on the downstairs lights” and watch as they all cycle on in sequence. As I have two Echo dots, I can also use the one in the upstairs bedroom to turn off everything downstairs after retiring for the evening. Two items of note: I named the EERO network the same as my old network, using the same PW then renamed the original network to a different name. This allowed every device in our home to connect seamlessly without needing to reconnect every device to a new network name. That worked well. Second; some of the WEMO smart outlets had difficulty initially joining the EERO network even though the devices were initialized a few feet away from the wired EERO. I got around that by shutting down the EERO network, renaming the old network to the original name, initializing the WEMO plugs and then renaming everything back. It’s a little cumbersome but it resolved the issue and the WEMO outlets are now working with the EEROs network without issue. I have had some issues with the WEMO app working on an iPhone X and seeing all of the devices. Sometimes it works, sometimes it doesn’t. I initially set up a rule to turn on lights at sunset and turn off at 11:00 PM. I then added all of the devices to that rule. I also set up a rule to turn on one light in the kitchen in the morning. It’s set to turn on at 5:15 AM and off at sunrise. I’m hoping that during the summer, when sunrise occurs before 5:15, the light will not go on at all. Once set up, the WEMO outlets seemed to work well without using the app ongoing to turn on the switches. As I mentioned before, using Alexa to control the lights seems to work better than using the app. I’m giving the switches a 4 rating because of the app and the original connection issue. They’re good but not quite perfect as of yet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works. Every. Time.

    Posted
    gadgetguy11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 25 ContributorTop 25 Contributor

    I am an early adopter & have used various home automation devices over decades. I ditched X10, X10 Pro & Z-Wave, searching for reliable equipment that could offer easy control from a smart-phone with Amazon Echo & Google Home Control. Apple Siri Control would be a bonus. The first Homekit approved devices were extremely disappointing & were unreliable. They had to be unplugged & rebooted about 1ce / week. Meanwhile, WEMO has become a strong supplier of Home Automation gear. WEMO has built a reputation for dependability, so I tried 1 WEMO Mini WiFi Smart Plug. It was very easy to set-up & 3 months later, I added 15 more. WEMO wireless switches work 100% of the time. They respond to Amazon Echo & to Google Home. With the upcoming Apple (Siri) adaptor that WEMO is releasing, WEMO will respond to Siri, as well. When you command On or Off state, you get instant notification on your phone App. The timers in the WEMO App work just as consistently as the switch. Next, I need 4) weather resistant switches for landscape lighting, subject to rain / snow / freezing / 110 degree weather. And Wi-Fi is naturally weaker through the concrete / brick house exterior, where they will be located. At this time, WEMO does not offer such a switch. I wish they did! So I have 2) choices: 1- Buy a plastic enclosure, insert a WEMO switch, and pull inlet and exit wiring through weatherproof connectors. Basically, make it weather resistant. Or: 2- Buy an unproven brand that offers a weather resistant product. I am still weighing options for a weather resistant smart switch with WEMO reliability. Conclusion: WEMO Mini WiFi Smart Plug is a 100% reliable product & has earned my HIGHEST RECOMMENDATION! I hope they add an outdoor version, but for now, WEMO is the BEST of the BEST indoor smart switch!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unable to install; try the TP_Link HS-105

    Posted
    Dave
    • My Best Buy® MemberMember

    I hate to be critical but here's my experience with the Wemo Mini. Bought 4 of these on the strength of a CNET review of smart plugs. Tried six hours over two days to find the magic recipe in an Android (Samsung) environment/recent model ASUS wifi router. The personalities of the two Wemo Minis I tried differed slightly and at one point I thought I had stumbled across the answer with the seemingly more cooperative one. The printed instructions say to factory reset by applying power while holding down the button, while online it says to hold the button down while unplugging, then to plug in still holding down button. The latter method does seem to work better. After extended effort the plugs appeared in the app but seemed to forget everything as soon as they were unplugged (NOT holding down the button!) to simulate a power outage. I could not ever get back to having even one plug appear on the app despite uninstalling the app, rebooting the phone, reinstalling the app, factory resetting, and so forth. One behavior I *could* reliably reproduce was disconcerting. I could personalize the plug with a name ("name your wemo mini", which I called 'Ficus') but get no further in the setup. The app said it couldn't find the plug and to start over. On doing this the app tried to perform initial setup yet the plug remembered the name I had given it previously, as in "name your ficus". At least I could tell when a factory reset had taken place, because it would forget the name. I eventually admitted defeat and took the Wemo Mini's back to the store (Best Buy gets 5 stars for the return process) and brought home five TP_Link HS105s (instead of four Wemos, with money left over). Had the first one going in five minutes that went exactly as the paperwork/app described; all the other installs were equally as uneventful. I can thank Wemo Mini for my better appreciation of the TP_Link product; persevering for six fruitless hours to solve the Wemo Mini puzzle is my own fault. No stars for you!!

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi Dave,

      If properly installed, the Wemo Mini Switch should be able to save the settings even if you unplug it from your power outlet or if you lose power due to an outage. We regret to hear that you already returned the item as we could have endorsed your case to one of our Escalation Engineers for further isolation.

      Should you wish to give it another chance in the future, we'd be more than happy to serve you at WemoCares@belkin.com.


      Regards,

      Jay
      Wemo Support Belkin

  • Rating: 1 out of 5 stars

    Given all the good reviews, maybe I got a dud?!

    Posted
    cfarber
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think this thing was horrible.. right outta the box. It showed 4 ‘simple’ steps to get going. 1) it can’t connect to a 5 ghz network.. luckily I have dual networks set up. 2) getting connected was anything but easy. Following the steps, the Wemo app would find the plug, but fail to add to HomeKit. Over and over. I’m relatively tech-ey so I played around, power cycled the device, killed and restarted the app & my phone. Used the Home app to find the device and scan the 2D barcode.. At one point the Wemo app even told me I should kill the app and re-open. I had to laugh at that. Eventually I got them connected and working. 3) All seemed well for the first day. Then I started noticing that the Home app would have red error message that it couldn’t communicate with the device. So I’d open the Wemo app, and it was able to toggle the light still. (I was using the plug to control a small lamp) Initially I didn’t care because I figured as long as I could operate the light, who cares which app I had to open. Well then hours later, even the Wemo app couldn’t find the device. So I unplug the ‘smartplug’ and plug it back in to reset it. Everything starts working again! So off and on this went for 2 weeks. Literally every 24 hours it would just stop working. The plug was located in the same room as my router, with no real obstructions. Several times while the smartplug was not detected, I would switch to the 2.4 ghz network and make sure it was still working. I even moved it to a different receptacle in a wide open space. The only issue to be found, was the smartplug! Of course there is the possibility mine was defective. I have found some other similar reviews though. At the time I’m writing his, Amazon has reviews locked for this product because of suspicious review activity. So I have my doubts that all the 5 star reviews are legit. Before I returned it, I double checked if there was a firmware update.. nope.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi cfarber,

      We expect a stable connection between your Wemo Mini Switch and Apple HomeKit if your phone is running with the latest Wemo App version and is getting a reliable internet connection coming from your Wi-Fi router. We feel sad that you already returned the item as we could have endorsed your case to one of our Escalation Engineers for further isolation.

      Should you wish to give it another chance in the future, we'd be more than happy to serve you at WemoCares@belkin.com.


      Regards,

      Jay
      Wemo Support Belkin

  • Rating: 2 out of 5 stars

    Convenient Once You Figure It Out

    Posted
    MADDOG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I will preface this review and say that I am a tech guy, as well as an engineer by trade. I don't necessarily need a complete set of instructions for setup of most electronic things I buy; it would have helped here. I use an iPhone Xs to operate them, and from time to time, an iPad Air 2; both running the most current iOS at the time of this review. I have 2 switches. I bought these when they were on sale, but I wish I would have bought a competitor. At the time of purchase, it was NOT clear if I would need the WeMo Bridge in order to use them; you DO need it. So >$30 spent just to make them work. They easily pair with your home network, and they work great. If you were to use the WeMo app strictly to turn the switches on and off, this would be a 5-star rating. The app looks nice, simple, modern. However, in my opinion, it is marginally operational, and subpar from my expectations. First off, there needs to be more flexibility in scheduling the switches on/off, besides a time, or 'after dusk'. It was absolutely unclear how to transfer the switches into Apple HomeKit. HomeKit isn't as user-friendly as I'd like, but the only way I got the switches into HomeKit was by multiple trial-n-error attempts. Another source of ongoing irritation is trying to add them to an automation sequence, and expecting them to work all of the time. I have my smart lights set up to come on when I arrive home and park. It is the holidays, so I am using the WeMo plugs to activate holiday lights at the same time as I arrive home. I can't guarantee that the lights controlled by the WeMo switches will be on as expected; there is no rhyme or reason as to why they on occasion, do not function. Sometimes they appear on (lit 'green' in the WeMo app), when in fact they are not (and yes, I DO have Background App Refresh active for the app). I've had too much aggravation with them, but after buying two switches, and the WeMo Bridge, I feel like I'm stuck with them. The phrases 'stuck with' and 'technology' should never go together, when you have the latest and greatest on the market.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hello MADDOG,

      That's totally not the kind of experience we want you to go through. For this matter, let's make sure that the Wemo Mini's are running on the latest firmware version to help optimize its current performance. With regard to your other observations, please email it to us at WemoCares@belkin.com and we'll get you over to our Escalation Engineers for further assistance; include the link to this review and your phone number.

      Regards,

      Princes
      Wemo Support Belkin

  • Rating: 2 out of 5 stars

    Nightmare to install (with iPhone)

    Posted
    Sam1
    • My Best Buy® MemberMember

    I have Eero wifi system, and I am an iPhone / HomeKit user. I bought two of these mini plugs, and it seems one behaves more nicely in the installation situation. The problem is, that when you plug it in for the first time, it creates its own wifi spot, and you have to switch your phone to that wifi temporarily. But iPhone recognizes that it is a smart device, and goes directly to HomeKit app to add it. It would be nice, if it worked. But it always fails. The only way I could make it work, is through the Wemo app. But it needs the phone to be in the temporary wifi spot, which it isn't because HomeKit app intercepted it. So I keep going back to iPhone settings app, selecting the wifi spot, canceling HomeKit app, and then quickly switching to the Wemo app. After many tries, there was a brief moment where the phone was using the wifi spot, and the HomeKit was not intercepting. That's when Wemo app recognizes the new plug, and does the installation OK. For one of the plugs, this was easier. The other one, I had to do this literally dozens of times. After this nightmarish installation experience, the plugs worked nicely with Siri and Homekit. Until there was an internet blackout. Once the internet was back on, the nice plug was good, but the not so nice one was blinking orange, and would not join the net. Unplugging did not help. So I had to reset it, and again took dozens of tries before my timing was right, or something, and the Wemo app would see it. So my experience is: there may be some plugs that are harder to install. Mostly after you get through installation, they behave nice. And iPhone/HomeKit installation experience needs some serious updating. When trying to scan the RFID code in the Home App, it never works.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi Sam1,

      This is definitely not the experience we want for our users. If you are still unable to figure this out, we'll have our Second Level Technicians get in touch with you for further troubleshooting.

      Just send us your contact details at WemoCares@belkin.com so that we can escalate your case. Don't forget to include the link to this post as a reference.

      We hope to hear from you soon.

      Regards,

      Thaddeus
      Wemo Support Belkin

  • Rating: 3 out of 5 stars

    Struggled with for Over 2 hours

    Posted
    Catbeasta

    My router is dual band, meaning, it does 2.4 ghz and 5 ghz. Wemo appears to like just the 2.4 ghz. After struggling an hour with it yesterday and not getting it to connect, I went into my office today (where the router is) to have it as close as possible. Then, I changed the settings (via computer) to rename the 5ghz network name -just- to make sure I didn't pick the wrong one. I don't think that honestly mattered, as the new name didn't show on the device anyway. Still, struggled for another hour between resetting and unplugging and what have you. Finally, turned off my password settings to the 2.4 network to make it open. Wemo connects. (By this point, at least I know it can.) It doesn't seem to have an update for firmware, which I thought it might and putting it on the open network might get it to update to resolve it. Noooope. Anyway, finally gave up and went into the router settings. Made a guest network of a totally different name on a 2.4ghz setting JUST for the wemo products and, lo and behold, it sees it and connects to it. So, just for the sheer struggle of setup with this product, 3 stars. I haven't even gotten to play with it at this point, mind you. Additionally, after connecting it to the fabricated guest network I made up, it now, all of a sudden, has a firmware update that it didn't offer before. @.@ I'm half tempted to try and take it off the guest network and put it back on the main one to see if it works now but, to be honest, I still have another one to set up and I'm not really interested in doing so at this time. I'm leaning with "yes, I'd recommend it" but only after either helping them set it up or warning them of the setup issues. I would definitely NOT recommend for a person who's not tech savy, such as my mom, because she'd have thrown it out the window by now. Granted, I will say I think this is mostly given my router is so new or advanced or what have you but you'd think they'd have an easier setup by now.

    I would recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, Catbeasta,

      We appreciate your detailed feedback. The Wemo Mini Switch should have no problem connecting to your main network the same way it is connecting to the "fabricated guest network". The firmware update will definitely help the overall performance of the device.

      We suggest that you try to connect the Wemo device to your main network. If you are experiencing challenges, we'll have our Second Level Technicians assist you.

      Just send us your contact details at WemoCares@belkin.com along with the link to this post.

      We hope to hear from you soon.

      Regards,

      Thaddeus
      Wemo Support Belkin

  • Rating: 1 out of 5 stars

    Connectivity problems

    Posted
    franks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought 2 of these plugs and both were not working as expected. I'd like to say that I am very tech savvy and use other smart home devices as well, so, this issue I am explaining in the following is not due to an end user error. Setup was straight forward, however, the app seems to have an issue as well. It reported correctly a firmware update and I started the process, however, it did never finish. After 1 hour I reset the plug and started all over. Eventually the app reported then that my firmware was up-to-date. So, the plug reset did not go back to factory status? I don't know. The plug showed up in the app and I could schedule it, all ok so far. But once I removed it from the wall outlet to plug it into its intended wall outlet, it had lost its router / internet connection. It required me to go thru the router set-up again. That feature could be reproduced any time. Apparently it doesn't store the connection after removing it from external power?I installed the second plug and with that one the app was not able to initiate the firmware update. It reported the update but it did nothing when I tried to start the upgrade. De-installing the app and re-installing did not help. Reset of the plug didn't do a thing. To me it seems that WEMO smart plugs / app are just not ready and there are bugs to be ironed out. The second smart plug never got the firmware update but I could setup the device. However, after 5 minutes it would get disconnected from my router and was blinking orange, meaning it required a new setup. Conclusion: plug #1 (with the firware upgrade) worked fine as long as I did not remove it from the wall outlet. Plug#2 had issues getting the firmware update and without it it apprently never worked at all. I have a fully updated Netgear router that never has any problems with lots of other smart home devices from other brands. I would say that WEMO needs some more time to get its stuff ready.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi,

      This is definitely not the experience we want for our customers. Allow us to have our Second Level Techncians get in touch with you for further troubleshooting. Just send us your contact details at WemoCares@belkin.com along with the link to this post.

      We hope to hear from you soon.

      Regards,

      Thaddeus
      Wemo Support Belkin

  • Rating: 2 out of 5 stars

    Initial Set-up Challenging - Works Okay Now

    Posted
    GroovyMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As a smart plug, it does its job marginally well. Initially when I programmed it took more time than other comparable smart devices. It worked fine for about 2 weeks, then stopped because of some software update I had to download (this should happen automatically without consumer intervention). I wrote the company threatening to return it and then it just started working again with my Alexa - however I never did get a response from the company. It had some issues about two other times since (for about a week or two each time - I have owned almost a year now). However, in October the new Amazon Smart Plugs came out - and they work much better and are way easier to set-up - like 1/3 the time or less. I would recommend that product. The only reason why I don't return this smart plug is because I already had the WeMo smart light switch wired into my home, and that works well and has nice features - so I keep both since I have to have the app for that anyhow. My WeMo plug is programmed to work with Alexa commands and routines, and probably about once a week will not shut off when the routine is run - requiring manual shut-off or another command routine request. I have in the past few weeks overcome this difficulty by programming the Alexa routine to shut down the switch two separate times so that if it misses it the first time - it will shut it down the second time - and this seems have cleaned up this issue - but again, that is an engineered solution to something that should not be a problem. I now have two Amazon smart plugs working great, and about to buy a third to control my Christmas tree - but still only the one WeMo plug. Once you have the Alexa app, which you need anyhow, you do not need to install another app on your phone taking up memory like you do with the WeMo app.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, GroovyMan,

      We've taken note of your feedback on the firmware intervention. We recommend to update the firmware if there's any available for better performance and bug fixes. As for the Alexa, try disabling/re-enabling the Remote Access from the Wemo App and observe if you still experience any challenge. Making sure that the Mini gets an optimum connection might also help to avoid disconnections. Get in touch with us at WemoCares@belkin.com if you continue to experience any challenge with our product so we can have our Escalation Engineers investigate the issue. Don't forget to include your contact details and a link to this review for easy reference.

      Regards

      Rosalyn
      Wemo Support Belkin

  • Rating: 5 out of 5 stars

    Solid Performance

    Posted
    JMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The WEMO Smart Plug is very well constructed - almost “industrial”. Very reliable and works without any issues whatsoever. I currently use 3 plugs as well as Phillips Hue and GE C products. Nothing interferes with the other. I have been using the product(s) just over a week, so I don’t know about the product’s longevity. The plug is rated at 15 amps, so any thing that operates on general household outlets should work the same. Some higher wattage kitchen appliances (modern kitchens are 20 amp circuits) could pose a problem - not normally, but could. I would recommend checking with the appliances’ manual for circuit requirements. The initial setup is a bit involved. The WEMO APP is required (no problem) and then you must first use your phone or tablet’s WiFi to connect to each plug to register (I would recommend registering/powering one plug at a time to keep track of which plug is which). After that, you reselect your WiFi. You can use the WEMO APP to control the plugs and/or use with the Google Hub (and I’m sure other systems). I use mine with the Google Hub and this works quite well - easy set up and also compatibility is excellent. I haven’t explored the WEMO APP, but have heard very good reports about using the APP as a stand-alone resource. I do not know how this product compares to other Smart Plugs - I only have experience with WEMO Smart Plugs. However I highly recommend WEMO!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Build. Solid Performance.

    Posted
    RaleighonGoogleFiber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If this is your first WEMO product, congratulations, you're likely going to become an addict for the WEMO line. At present I have 6 WEMO in-wall light switches, 5 WEMO Minis (this review) and 4 Wemo Switches (Original, earlier version of the Mini). These products are great, but not without flaws - though the flaws are minimal and likely insignificant in the long run. Installation is simple, just plug it in and run through the app to set it up. If you have it in an area with less than ideal wifi signal, try setting it up near your modem/router and then moving it to the location you desire - that's worked for me in the past. If you're using a wifi mesh system, you may have hiccups with seeing all of your devices on the app. Sometimes (even with the same SSID) you see a device listed as "not detected", even though it's connected and functional. The workaround is to turn off the wireless on your phone/device and control your WEMOs under that condition. Note: You need to have Remote Access enabled in the app for this to work. Bottom Line: If you want a simple plug-and-play way to turn on a device (like a lamp) by simply using the app or asking Alexa to do it for you - this is it. You can routinely pick them up for $25 each during sales and they're well worth it at that price point. They've had numerous issues in the past and WEMO has been pretty good at solving things that pop up with updates. They're not perfect, but they're darn good.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Set up was difficult

    Posted
    Lau4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As I understand it, the firmware in this model is outdated and so set up is very difficult. After an hour or so of trying the instructions included with the device I just left it alone. A few days later I tried to tackle it again, this time taking to the internet to find a solution. One did not easily present itself on the Weemo troubleshooting page. I did find a forum post elsewhere on the internet that helped. Not everyone will have the problem I had. First, the app should ask you to turn off a WiFi to mobile data automatic switching feature. It's called something different on different phones, but what this feature does is if a Wi-Fi signal is too weak it will automatically switch to your cell signal if it is stronger. The other thing you'll want to do is put your phone in airplane mode and turn the Wi-Fi on. Only after I did this second step did set-up finally work. If you're still having trouble reset the plug by unplugging and plugging it back in, then holding down the power button until it resets. Once you have it connected be sure to update the plug's firmware via the app so that if you ever need to reconnect you won't have to do this all over again. Additional note: I purchased one for my mom awhile back and she tells me now that she had the same issue that I had with this one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Possibly the best smart outlet I've tried.

    Posted
    MJH0003
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A little background: My smart system is starting to get complex with Hue Lights, Google Home, Samsung Smart Things, an Iris Garage Door Controller, and a Nest Thermostat. When I started with Smart Things, I ended up with a couple of Samsung's Smart Things Outlets, these work great, however they block access to one of the other outlets if you try to put two on one standard outlet, they just don't fit. I wanted smart outlets that would allow me to plug in 2 on 1 standard 2 receptacle outlet, so it came down to either the Wemo Mini or TP-Link's. They are both compatible with Google Home, but I wanted to make sure that I could control them with Smart Things (an earlier model didn't natively work, so someone made a guide to get around it using an IFTTT virtual switch to act as a go between for the two). When I arrived at the store, there were none of the TP-link or insigna models for that matter and a couple of the Wemo Mini's. I purchased two Wemo Mini's, and true enough to what I needed them for they both fit stacked on 1 standard outlet, and I found they are natively picked up by Smart Things as well. I've had them for about 2 weeks and they have been working well with no issues. I plan to buy more, to make another tower fan and a humidifier smart, so I'd recommend the product, so long as you're not trying to buy them when I am, otherwise cheers.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    HOT GARBAGE....DO NOT BUY THIS PRODUCT!!!

    Posted
    Chad

    Have had two of these things for less than a week. Worked great for 4 days, then two days in a row I received the dreaded "Not Detected" message on the Wemo app device manager. The only fix action for this is to do a factory reset on the plug itself. This is a LONG and time consuming process. The first time it worked, today it doesn't. I've completed a factory reset several times over, uninstalled and reinstalled the Wemo app and it STILL DOES NOT WORK. I don't know if it the plug itself is the issue or if it is the Wemo app or a combination of both. I know for a fact that it isn't my network because everything else that I have that has WiFi works. I hardly never write reviews, but I felt compelled to after this HORRIBLE experience. I wasted my time so you don't have to waste your time with buying and setting these things up. For something that costs $35 a piece, you would think that this thing would work. This product should have NEVER made it in to production. I'm taking my business somewhere else Belkin. Don't bother escalating this issue to another department either. You couldn't give these things to me for FREE. All I want is something that works. I hope this review goes viral because you need to be held accountable for producing this defective product Belkin!!!!

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, Chad,

      This is definitely not the experience we want for our customers. We'll have our Second Level Technicians assist you with further troubleshooting. Just send us your contact details at WemoCares@belkin.com along with the link to this post.

      We hope to hear from you soon.

      Regards,

      Thaddeus
      Wemo Support Belkin

  • Rating: 4 out of 5 stars

    Works well, can be difficult to setup though.

    Posted
    MarkGB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have about 5 of these smart plugs now. They work very well and integrate well into Apple Home (they are homekit compatible). The only problem I have with these plugs is that they don't setup as easily as described. In my experience, as you connect to the device's temporary wi-fi, name it and then go to connect to your home wi-fi, the WeMo app just crashes out to the iOS desktop. For me with two plugs this last time, the first one did actually connect ok despite the crash after one or two tries but the second one took about 20 tries, over 2 days. I would think a lot of folks would tire of this and just return it, even though ultimately it works and you only need to do this once in the device's life. Other than this annoyance, the product works well and helps to schedule lights or other devices coming on, tied to a schedule or turning on via voice (for me with Amazon Echo which works well). I have heard that having an unusual character in your wi-fi password can cause the crashes. I did not experiment with this as to change it would have been annoying to go and reset logins on 20+ devices. I would hope Belkin could look into fixing this but apart from this, it works very well and is definitely worthy of 4 stars and 5 if the setup was more robust.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Infuriating, Selective Router Compatibility

    Posted
    JimGJ81501

    I've been trying to setup this device for three hours, with the Netgear router it needs to connect to sitting less than three meters from the device. Half the time it won't see the Netgear wireless SSIDs at all, then on occasion when it does see them, it refuses to connect as if the password were bad. What's so intensely infuriating is that I have a Linksys router on the other side of the house nearly 20 meters away, and that's the router it sees and wants to connect to. Even after completely shutting down the wireless on that Linksys router, it still refuses to connect to the Netgear router. You cannot reset the wifi network the device connects to without a tedious and arduous reset procedure, which apparently demands you also reset the app, forcing you to put in all your information again and again. Absolutely infuriating and unacceptable. There's nothing wrong with this router and there's no reason it should work with one and not the other.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hello JimGJ81501,

      We hear you and we'll help you sort this out. For the Wemo Mini to connect to your network, make sure that your 2.4GHz frequency network is set to broadcast and not hidden. To further isolate your case, email us at WemoCares@belkin.com with your phone number and the link to this review so we can get you over to our Escalation Engineers.

      Regards,

      Princes
      Wemo Support Belkin

  • Rating: 1 out of 5 stars

    Not user friendly hard to pair with Alexa

    Posted
    pereoz
    • My Best Buy® MemberMember

    I am setting up my smart home and I have been looking for a smart plug with dimmer to be able to control my living room lamp light level, after an extense research, I found this, which everywhere is advertised with dimmer, but it isn't. Wemo also has a different device which is a dimmer, but they always talk about both at the same time so you get confused and end up buying the wrong thing. When I got home I installed the wemo app and everything was fine, but when I wanted to pair it with Alexa, it was asking me for a Samsung / smartthings user and password which is not related to what I bought. I didn't want to create more accounts, but finally, I had to download another app (Smartthings) in order to be able to create the account. FInally, after I did all this, the dam smartthings app is asking me for a code, that I have no idea where is. This has been a stressful and frustrating situation. Now I have to go back to Best Buy and get a different one. I would never recommend this device and brand. also, doesn't work with apple home kit.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, Pereoz,

      It is unusual that the synchronization process with Alexa prompted you to create an account for a third party app. To assist you accordingly, please email us at WemoCares@belkin.com with your phone number and the link to this post so that we can get you over to our Experts for assistance.


      Regards,

      Irish
      Wemo Support Belkin

  • Rating: 1 out of 5 stars

    It works out of the box with a lot of patience.

    Posted
    WanaBeAutomation
    • Verified PurchaserVerified Purchase

    Installation is very simple and doesn't require great know how in networking. Wemo assumes that you have the temperament to complete the process without getting prostrated. It does however require a great amount of patience to complete the whole installation, for example: 1. Knowing how to properly set-up your phone's WiFi so it doesn't jump to a different channel to connect to the internet. Your gateway provider's features may "add-on" some difficulty level. 2. Best to install units "one-at-a-time" to avoid confusion. Each unit does not respond/set-up in the same amount of time or ease. 3. Complete the Wemo installations, avoid simultaneous installations with Alexa/Google assistant/Siri. 4. Avoid updating the "factory firmware". It gave me a lot of "false status indication" in the Wemo APP. The "firmware updates" actually rendered my 4 units "useless", I mean they didn't work properly with the "Wemo APP" and became problematic with "Google assistant" and "Alexa". I ended up going back to the factory version (easier said than done). "If its not broken, why fix it?"

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, WanaBeAutomation,

      We always recommend to update the firmware to the latest version for bug fixes and optimum performance. If you still encounter any challenge with the latest firmware, please email us the details at WemoCares@belkin.com so we can have our Escalation Engineers assist you. Include your contact information and a link to this post for reference.

      Regards,

      Rosalyn
      Wemo Support Belkin

  • Rating: 4 out of 5 stars

    Great device; instant smart coffee maker

    Posted
    Gusbear2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my girlfriend. Her coffee pot does not have an auto-off and she was always leaving it on all day. The Mini Wi-Fi Smart Plug allows her to: 1) Program when the power comes on and for how long from her phone 2) Remotely turn the power to the outlet off and on (in case she sleeps in and wants the coffee to start later) I have a programmable coffee maker but it is not remote and it can only be set to go off at one specific time each day and shuts off after two hours; if I oversleep on the weekend, I wake up to cold coffee. I know, 1st world problem but every “problem” smart devices solve are 1st world problems so let’s move on. The $35 price seems a bit steep but perhaps not given the flexibility and ease of setup and use. Not to mention the annual energy savings from not leaving appliances on by mistake (can’t tell you how many times I’ve come home to a space heater still running - not good!). The other nice aspect to using a smart plug on “dumb” appliances is it can be retask as needed. Use it on the fan or dumb [read: less expensive] AC unit (you already own) during the summer and a basic space heater in the winter. Oh and yah you can tell Google Home or Alexa to turn something on by voice as well. That’s pretty cool too.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't even see my network!

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought two of these smart plugs; one to control our window candles and the other for the Christmas Tree. I attempted to set up the first one with the window candles. The outlet for the candles is in the basement and my Wi-Fi router is on the second floor, but I still had two bars on my phone for Wi-Fi signal at the outlet. I tried at least five times to connect to the my Wi-Fi, but the plug could not see it (but could see my printer located right next to the router). I turned the printer off so as not to confuse it. Nothing. I moved the router to the first floor and tried several more times. Still nothing. I then moved plug to an outlet 5 feet away for the router and still could not see my Wi-Fi network. I did an internet search for the issue and found the Wemo smart outlet is well known for problems connecting to Wi-Fi. I tried every fix I could find including deleting Wemo app (3 times), closing all the other apps on my phone (numerous times), restarting my phone (3 times), resetting and restarting my router (2 times each), checking my router settings (2 times), selecting an single Wi-Fi channel (6), and factory resetting the smart plug (4 times). Two hours later I put the plug back in the box and will return both of them today and buy a different brand.

    No, I would not recommend this to a friend

    • Brand response

      BelkinStaff

      Hi, Greg,

      Connecting the Wemo Mini Plug to the network is normally easy. Since you have tried several steps, let us have our Experts assist you further. Please email us your phone number and the link to this post at WemoCares@belkin.com so that we can properly endorse you to the team.


      Regards,

      Irish
      Wemo Support Belkin