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Whirlpool - 18.5 Cu. Ft. Bottom-Freezer Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 103 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 103 Reviews
  • Rating: 5 out of 5 stars

    All the necessities

    Posted
    Jimmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My second visit to my elderly in-laws’ home (they live in MA, we live in FL) necessitated a change. They had a similar Whirlpool model with a top freezer. Never a problem with it (except one) during the few years they had it. The one problem was that it was an ergonomic nightmare trying to reach food in the refrigerated part. In that it’s the most often used part of the refrigerator, after bumping my head (and watching others do the same) on the freezer handle above one too many times, and after one day watching my 90yo father-in-law all stooped over trying to reach an item at the back of the fridge, it was time for a cool change! It had to be a white Whirlpool with a slide out bottom freezer drawer and not the swing out door style, Lastly although the previous fridge didn’t have one, I wanted it to have an ice making option. Even though in-laws don’t have the hook-up for the ice maker, they do use ice quite a bit. Of all the refrigerators available from Whirlpool as well as other manufacturers, some with larger capacities, French doors, water dispensers and such, even at a lesser price, this was the only refrigerator available that checked all the boxes. The Best Buy delivery men were very efficient and did a good job first assembling the fridge (while on it’s back) on the truck, and then bringing it in the home. They hooked it up, and the fridge came to temperature in no time at all. It has performed flawlessly ever since, and my in-laws are so happy with it! It’s been almost 3 months and they still rave about it. Although this fridge is .05 cu ft smaller than the other fridge, it seems to hold more and access is incredibly easier. The ice-maker has not been installed so can’t comment on it. As for noise, it’s not any more noisy or quiet than the one it replaced, It does have a hum while on the cooling cycle, but not such that It drives you crazy or where you feel like you can’t hear yourself think. It’s typical of just about any refrigerator I’ve ever been around if not in fact more quiet than most. Cons, you ask? It doesn’t have the butter dish in the door like the model it replaced (whoop-dee do), Well that, and if ever needed, it will take time to find the first aid kit since it been retired from the top of the fridge to the medicine cabinet. Bottom line, it’s a little more expensive than larger and more featured fridges, but it’s only one of a couple made by Whirlpool which comes in white, and has a bottom slide out freezer, The fridge stays at temperature, the freezer works great, and it’s just what the doctor ordered! ;-)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Refrigerator is adequate

    Posted
    AlanB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had a Whirlpool refrigerator for almost 29 years before it finally gave out. We decided to replace it with another Whirlpool model, this time with the freezer on the bottom. Unfortunately Whirlpool has changed the dimensions of its refrigerators such that the one we wanted with a 21.9 cu.ft. capacity does not fit in the space we have, so we had to settle for the smaller 18.7 cu.ft. model, which is slightly smaller than our old refrigerator. We chose the stainless steel color mainly because white and black were the only other choices. As we were warned from other reviews, the stainless steel finish does show fingerprints very markedly. At first we were horrified by the amount of noise the refrigerator made, but it turned out that the installation team (contracted by Best Buy) forgot to turn off the automatic ice maker when they installed the refrigerator. I eventually realized what the problem was, so turned off the ice maker, and now the noise level of the refrigerator is fine. On the plus side, the refrigerator does keep our food properly cold, both in the refrigerator and freezer sections. Also we like the bottom freezer and top refrigerator, especially the clear shelves and drawers which allow one to see easily what is in the refrigerator. The adjustability of the shelves is good, including the shelves in the door. The biggest problem is that both the refrigerator and freezer don't utilize space very well, so that the capacity of this model is quite a bit less than our old one, which was only 0.5 cu. ft. larger based on manufacturer specifications. Finally, the biggest problem we are worried about is the durability, which we have no way to know at the present time. The salesperson said we should expect a lifetime for the unit of only 7 years or so. I hope that is not true, but if it is, it will show that this refrigerator is vastly inferior to what was manufactured 30 years ago.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this fridge

    Posted
    rustyinseattle
    • My Best Buy® MemberMember

    This replaced my 18 year old GE Profile (also with a bottom freezer drawer). I live in a condo where the appliances are smaller than normal, and there aren't too many refrigerators out there that are no more than 30 inches wide and no taller than 67 inches to fit underneath my cabinets. There seems to be more room on the inside, and I think it's because they're making the insulation more efficient than they did 20 years ago. I know some have complained that this model seems a bit more noisy. My impression is that the noise may be a bit higher in pitch, but it certainly cycles far less often which i think is a good indication of its efficiency. I like to listen to soft music in my living area (next to the kitchen), so I installed some acoustically absorbent panels above and behind this fridge, and for about $20, this was an effective and cost-efficient solution. The ice maker really cranks out the ice, and this was a delight. Even though the front is stainless steel, the magnets still stick to it, so that's a nice little perk in contrast with my old unit. Thank you.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I'm happy with it.

    Posted
    karcharcaron
    • My Best Buy® MemberMember

    I am thrilled with the shelves on the doors because they are solid, so nothing falls out through the bottom like our previous refrigerator. Seriously, who designs a shelf that condiment bottles can slip through! We lost a little space, mostly freezer, going from a top freezer model, but I am so much happier. I don't have the problem of the freezer not closing all the way and not knowing it, the drawer always closes firmly. I have two complaints. The two drawers at the bottom of the refrigerated part have levers to change the humidity. They stick out just so, so that every time you close a drawer, it gets hung up on the lever. The lever is not that thick, so I know it will break in the very near future. My other complaint is the ice maker keeps getting ice stuck in it, so no ice gets made. I am an ice fiend, so this is unacceptable. I will be calling customer service as soon as I have time for that. I'm hoping there is a fix. In general, the only fault I find with Whirlpool is that their warranties are only one year.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Refrigerator

    Posted
    DannyBOKC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this refrigerator in December to replace a whirlpool side-by-side that was purchased in 1995. It was too large for the space in my home and needed to be replaced because it was putting pressure on the cabinets. Anyway....this refrigerator met the size requirements of the space. The refrigerator has plenty of shelves, maybe too many! I love the single door design on top vs french door. The freezer is a bit small if you keep a lot of frozen items. But it's deep enough you can arrange smartly and should be okay. The ice maker works well. Some people complain that the refrigerator is louder than their previous model. I did notice that it is slightly noisier than the model it replaced. It really isn't enough to cause issues and after about two days I adjusted to the new sound. Overall, this was a great purchase, installation was a breeze, and I'm very happy with the quality of the product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pleased

    Posted
    Sarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, very happy with the fridge. I think we lost some space in the fridge compartment with the bottom freezer, but it just takes some organization skills. We were limited in how big of a fridge we could purchase because of the space available in our kitchen. The fridge looks really nice. I read the reviews of the loud ice maker noise and I noticed that at first, but its intermittent and I don't find it bothersome. The compartments on the door are nice, deep and hold a lot. The shelves inside seem sturdy. One minor thing: be careful when closing the crisper drawers on the bottom, the little tab that adjusts the humidity level seems like it could break off if you are too rough with closing the drawers. In my experience with Whirlpool from another appliance, the little parts can be costly to replace. I am happy with the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smaller refrig. bigger price

    Posted
    mooselodge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The opening in my countertop only allowed me to buy this size of refrig. Didn't want the water/ice on the door anyway, just more to go # This refrig. is very good and the lighting inside is very nice.; The freezer of the bottom is a plus because now I don't have to get on my knees to get out my last beer or find my last green pepper. The larger refrig. of the same style was 250dollars cheaper. This turned into a special order oh well it fit and that's all that mattered. Searched out the best price in town and Best Buy matched it and del. it for free. Gave the boys a nice tip cause they didn't damage anything when they carried it inside. Good job on a extremely hot day.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator!

    Posted
    mallnazi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this refrigerator because I wanted a bottom freezer on it and because it was energy star rated and also because Whirlpool is a good brand appliance. So far I am thrilled with it! It isn't much bigger than what I had before but still seems to have more room. The comparison information I had for this one and two others were similar but this one did not say it had a couple of features that the others did but when I got it set up and was able to start putting stuff in, these features were actually in it so it was like a bonus for me! I also love that the freezer has a light in it! Love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful refrigerator!

    Posted
    quadskates
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are only about 2 weeks into having this fridge but so far we love it. It is beautiful and our first time having the freezer on the bottom. We were a little leery if it really would be roomier but it is. If there was an option to not have the ice maker included if you don't have a water hook up that would be perfect but even so it has plenty of space for our 2 adult 4 dog household. It keeps everything nice and cold and the movable door shelves come in handy for all those random sized condiments and odds and ends. The delivery was a breeze. They were kind, courteous and quick. Removing our old fridge and bringing in the new without any problems. So far we are very pleased.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not purchase this refrigerator

    Posted
    Corrine
    • Verified PurchaserVerified Purchase

    This unit is so loud it wakes us up in the middle of the night. We lost 2 gallons of milk in the first week of owning this refrigerator. Called whirlpool and they sent out a repairman who took one look and stated "I see this a lot in this unit" :(. He changed out the pump that brings cold air from the freezer to the frig. It has been three weeks and the unit still does not get lower than 40 degrees. My husband called Whirlpool customer service again and was told they would NOT replace the unit but would send someone out again tomorrow... our next step is to call Best Buy and see if they will replace it. DO NOT WASTE YOUR MONEY.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Digital@Whirlpool.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Exact fit in my limited space with features I want

    Posted
    Mustang
    • Verified PurchaserVerified Purchase

    I wanted a white refrigerator with a bottom freezer door that fiit my townhouse space. I researched and found the Whirlpool would probably work. It did and I love it More importantly, best Buy was the only store of the four places I looked that were willing to place the order. Everyone else said it was not available ( not in their warehouses) and tried to convince me what they had would fit. They were wrong. Best Buy on Rt 1 Alexandria ordered and delivered exactly as promised with excellent installation staff. Thanks

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I find this refrigerator perfect for my kitchen.

    Posted
    AKEPF
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This refrigerator has a lot of space both in the upper unit as well as in the bottom freezer drawer. I love the ease of accessing items in the freezer and the storage available on the door . The only small complaint I have is the fact that it is a bit noisier than my previous refrigerator. Overall I think it is great but the real test will be it’s durability. Having had it only several weeks that aspect is still not tested.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    too small

    Posted
    grumpy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    had to order from online picture. It didn't show that the freezer was not made of a solid bottom. We were limited by opening of 68 inches high, most models were 68.5 inches. It is correspondingly narrower than our previous fridge and has a noticeable hummin noise. Best Buy no longer offers 5 year warranty because they found fridges didn't last longer than 4 years.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Satisfied!

    Posted
    Azolno
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This refrigerator is wonderful. I am very satisfied with the performance so far. It is bright, and spacious. I really do enjoy the bottom freezer, my only complaint is that it is a wire bottom, and I wish it was solid. I did put something in there to be a 'catch all' so it wasn't a big deal. It is quiet, and very easy to pull out shelves and clean them. This is my first stainless refrigerator so I am trying to get used to the cleaning of the outside.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect for smaller size spaces

    Posted
    JC3366
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was limited on space and wanted a bottom freezer and this fit perfectly. It’s well made and very bright light inside. I saw reviews about it being noisy but I don’t think so at all, very quiet. I wanted to add for others considering this model that when you open it at 90 degrees, the width is only about another 1/4 inch wider. I hope this review helps.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Refrigerator

    Posted
    Gunslinger1818
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    With a new refrigerator today you have to consider the dimensions. I like in an older house and i was very limited in the size of the unit I could get. Most the ones that fit were of the much older type and did not include an ice maker (a must). Say this modern looking unit and it fit and had all the features I needed including the ice maker, being much more efficient both with space and with electricity. And we did not have to remodel the kitchen. We love it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice and compact

    Posted
    melanie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This refrigerator works well. Not as noisy. A bit small in the interior so doesn't hold as much as well as the freezer. Don't like that the freezer drawers are like the mesh design. Cannot contain drips just before items becomes solid. Nice fridge however for the space I have and the fact that I needed a bottom freezer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Fridge for Small Space

    Posted
    NewKitchen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had a heck of a time finding a fridge that would fit into my built in space. It was either too tall or too wide or too deep. But this one was the perfect size. It's not anything fancy, but it keeps my food cool. The ice machine is pretty loud and since I don't have water installed I turned it off and it became a very quiet fridge. I have plenty of space for my food and I like the freezer drawers. All in all, I am very happy with this fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent product

    Posted
    Trish
    • Verified PurchaserVerified Purchase

    Love the fridge on top and freezer on the bottom. Makes it so much easier to see what is in the fridge. Everything is in full view and not hidden in the bottom or behind something. Easy to clean. No deep bending or kneeling to clean shelves or retrieve items. So far, no issues with storage space. The freezer drawer glides open easily and is enough space for my needs since I have a separate deep freezer as well. Love this fridge and I am very happy with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent bottom freezer for limited space

    Posted
    nancy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were limited to the size of a replacement refrigerator we could have, due to the space where we had the old refrigerator. We really wanted a bottom freezer, which narrowed the choices even more. This refrigerator fit perfectly and we are very pleased with the performance. We are especially glad it is Energy Star certified. This will help us qualify for a rebate from our electric company. Excellent choice!

    I would recommend this to a friend