Customer Ratings & Reviews

Whirlpool 20.5 cu. ft. Top Freezer Refrigerator is a great choice if you’re looking for a well-built, roomy, no-nonsense fridge that gets the job done day after day.

This refrigerator is one of the best purchases I have ever made! It is very spacious, very quiet, and I would wholeheartedly recommend this refrigerator to anyone who is looking for a new one. The delivery was on time, and the delivery men were careful and did an amazing job.

It's a great refrigerator but there are a few things I realized later about it. First, the freezer doesn't have a light. That's probably not a big deal to anyone, but i was used to having one. Second, it's a little louder than my old one, but I've gotten used to it. That's not really a big deal. It's still pretty quiet, but I'm just comparing it to my old one. Lastly, the lighting in the refrigerator part isn't as bright as i was used to. it's LED so that's probably why. Again, not a big deal. I would recommend this refrigerator if you're looking for this type. It's got plenty of space and works well.

really like the size and the model of refrigerator freezer it is. It's really nice spacious and works very well. Some of the components are plastic, which makes me wonder about the price.

Purchased a Whirlpool fridge/freezer as a spare for over flow items that don’t fit in the kitchen unit Good choice It’s quiet and shelving space is good and holds a lot food that just doesn’t fit for one reason or another. Happy to have this as a backup, too

Good extra fridge, it is a little noisy, but good basic fridge. No bells or whistles, fine for what it is.

Did a return exchange on the first refrigerator. The first refrigerator had a loud buzzing sound. Gave it week to break in but loud buzzing sound did not go away. After initiating the return and exchange with Best Buy geek squad, the replacement refrigerator that arrived was way better. No loud humming sound and refrigerator is cold. Happy with my refrigerator purchase with Best Buy. Go with your gut if you think the refrigerator needs to be exchanged. Don’t wait too long. Giving 5 Stars for the customer service I received with Best Buy Geek Squad with the return exchange. Best is to call them instead using chat. Also good experience with the delivery guys.

Large capacity refrigerator and freezer at a very good price, works as expected. Delivery was on time (early, in fact). I knocked off one star for noise but I’m getting used to it so maybe it isn’t an issue.

The team was great got everything in, once doors wete attached They had scratches on them. Not from the delivery the doors were put on after the brought the refrigerator in the house . Also the freezer door on the inside is cracked exposing insulation. So i cant keep anything in my freezer for safety concerns.Now i have to wait 12 weeks for new doors. I should of sent it all back!

So far I really like this fridge. We just wanted a basic top freezer fridge and this is it. Purchase, delivery and installation were quick and a piece of cake. Everyone was very nice, especially the 2 men that delivered the fridge and took away the old one. The size of this fridge is great and it seems like you can fit so much more in it than a side by side.

Ordered this on line after my fridge of only 6 years broke. I didn't see the point in spending a lot on something that may not last very long. Whirpool was recommended by the repairman because the quality of refrigerators in general is poor and they don't last very long. Under COVID pandemic, many were sold out and on back order, so I chose this one because we needed one ASAP. It is very simple and quality seems good, however, the monochromatic front is hard to clean and keep clean. Shelving inside is not as sturdy as I would have expected and worry about heavier items.

Refrigerator was the right size for my space.Top and bottom was cold within hours.The shelving is just right.

Perfect no frills refrigerator. Great size. Clean look.

Spacious and efficient. Great design. Silent. Should have bought a long time ago.

If you just need a traditional Fridge that works, here it is. Only complaint, the Freezer does not include a light, other than that Very Happy!

The door has a defect on this model. Doesn't close properly and opens very easily without any effort. Bought this fridge at Pacific Sales in Burbank, which is about 60 miles from where I live. Since PS is part of Best Buy, I went to my local BB. They had the identical fridge in Stainless Steel (which is what I bought) and white. They both had the same issue. Also saw this identical fridge at Lowe's and it had the same problem. If not I liked the fridge. The space, price etc. Finally returned this and bought a LG at BB.

I had this installed a few weeks ago and so far, so good. At first the frig was a little bit loud but after a few days it is quieter. I love the light inside, it is very bright! Plenty of room for everything and I love the glass shelves. I love that you can see what are in the bins. Very happy with my purchase.

I am very happy with this refrigerator. It works great. Is very quiet. It performs like advertised. The men that delivered and set it up were very professional and courteous. I am using it as a second refrigerator. I highly recommend it!

Overall, exactly what I was looking for. Good value. Has lots of space. I much prefer to side by side that keeps you from putting wide things in frig or freezer. Two things I didnt notice when buying that would not have kept me from buying, but I miss are: No light in freezer and smaller deli/cheese drawer.

We’ve always had very good luck with whirlpool products, so when I was looking for a smaller capacity, no-frills garage refrigerator, I was happy to find this one. I would be satisfied with it if it weren’t for two things. First, the shelves are very flimsy. Second, it appears that the freezer door is supposed to be held shut tight with magnets. However, when we close the refrigerator door, the freezer door puffs out and the seal loosens up. We only realized this after the ice cream from the freezer was soft to the point of looking like it was melting, even though it is cold in the garage right now and exterior heat is not a factor. We turned up the freezer temp and now double check the doors to make sure they’re tight, but it’s too early to tell if the problem will be solved, especially when summer finally arrives. I purchased this appliance from the website without seeing it in person, so there’s the lesson learned. (The delivery and set up service, however, was outstanding.) My husband says it was semi-cheap, and it will do what we bought it to do.