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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.4 out of 5 stars with 3519 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 3,519 reviews
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside of the lower section features LED lighting, something that is often limited to more expensive models. Its inclusion here gives the interior a sharp, clean look, and makes it easier to find food tucked in the back. You’ve also got lots of adjustable storage at your disposal. The Flex-slide Bin glides smoothly from left to right, and both the main shelves and the door bins have lots of storage slots to choose from. Also on the door, you’ll find a small flap at the top next to the dairy bin. This can flip down to serve as an additional shelf, or you can pop it up to make room for tall items like bottles of wine.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Never thought I would like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally wanted a bottom freeze but had to wait a month for it. I chose this Whirlpool Refrigerator because it was about as large as the one I wanted. This refrigerator has more usable space than my old larger refrigerator that was 22.0 cubic feet. I really like it and the best part it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Whirlpool fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. We bought for a 2nd fridge in our basement. Might have preferred if the freezer was a little smaller because we use it as a 2nd fridge. Works good

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s one of the loudest fridges I have ever heard. Very spacious. Received it with a large scratch on the freezer door and a chip in the fridge for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a nightmare of an experience with refrigerators, so I decided to to with a "no frills", top freezer, bottom refrigerator Whirlpool model (just like my mom used to have when I was growing up). I'm beyond pleased. This model runs well, is energy efficient, and easy to move (because it's on wheels). I love my new refrigerator!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied especially layout of shelves & bins. a little louder than my 17 yr old refrgerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect size for space and use; works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for space and use - works well; great value purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Capacity for Size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for one month but I am very happy with it. While it has no light in the freezer, it has great storage place. The refrigerator has see- through drawers and the bins on the door have a lot of storage space. Handles are easy to clean. It wasn't easy to find a refrigerator with these dimensions. Led lighting makes it very bright inside.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Best Buy really is the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Whirlpool Refrigerator,it has lots of space and was a great price on sale. You just cannot beat the service at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Big and spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, big, very spacious refrigerator. Service and delivery was great and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to covid19 i bought this extra fridge which came super handy. I had a very small area to place it in and to my surprise the fridge hold sooo much more then I imagined.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with my purchase. It does not have bells and whistles but that was exactly what i was looking for. Best price in town, and with Saturday deliveries it was a no brainer to purchase from Best Buy. Sales person was helpful and very informative . Delivery people were on time and extremely pleasant and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for garage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. It's not the most fancy refrigerator, but we needed one for our garage, so got this. It's doing what is supposed to do so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new refrigerator in a hurry but could not find what we wanted. I walked in to Best Buy and found the perfect option. Within 15 minutes they had my purchase complete and the delivery set. Delivery was perfect! Price, service and delivery. Everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect additional/overflow fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a lot of gatherings with friends and family and have always needed additional fridge/freezer space. The Whirlpool 20.5 Top-Freezer Refrigerator was perfect. Fast delivery!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Delivery! The delivery man was very helpful! Plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Wonderful Refrigerator/Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this refrigerator. It is really large inside, both the freezer and the refrigerator. We have it in the garage because we can't fit everything in our other one. It is perfect. It seems to be very good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud at all. Inside is large with a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Basic Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a French door refrigerator by a certain Asian manufacturer almost 3 years ago but earlier this year, the refrigerator wasn't able to keep my food cold. I Googled the issue and apparently, a lot of people had similar problems with it. I tried defrosting it and it would be fine for a week or two then the problem reoccurred. We had enough so we decided to replace it with a simple refrigerator that just works. This Whirlpool unit fits the bill. There is no fancy digital display, just a simple dial to lower or raise the desired temperature. We've had this for over a month now and so far, so good. I bought a refrigerator/freezer thermometer and placed it in the new unit to make sure the temperature is ideal. I wish it was a bit larger but I got a good deal on it when Best Buy had it on sale. We are stress-free now since we don't have to worry about keeping our perishables cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Four months of use, no issues - buy it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this fridge 4 months ago. It works fine. I am very happy with it. It keeps the food (fridge & freezer) at the appropriate temperature. I wish it wasn't so expensive, but compared to other new fridges, it's a good balance of price vs. value.

    I would recommend this to a friend