Customer Ratings & Reviews

Good basic refrigerator with good functioning space. A little bit noisier than I’d like.

This item works pretty good overall. The noise level is a little more than expected but I'm adjusting to its operating sounds.

I thought buying a brand name like whirlpool would equate to quality. NOT! I plugged t in and waited to cool. The refrigerator portion cooled nicely. The freezer never got cold enough to freeze. Had to call and ask for a replacement 24 hours after delivery.

We have had this refrigerator for less than a month and so far it is working well. Delivery to our home went very smooth and then we had to transport it to our cabin. This refrigerator is for over flow in the garage.

Love it but it seems to run constantly. Love the brightness of the inside.

Purchased this unit for a rental. When Tenant moved out I realized that the part to hold the small movable drawer was never installed so it won’t slide into anything. Also the small drawer on right doesn’t seem to fit correctly in the sliders so you have to pull hard to get it in and out. Would love Best Buy to reach out to me.

It was difficult to find a new refrigerator that fit the defined space we have for one in our kitchen. Most new refrigerators are much deeper, wider and taller. This fit the bill pretty well. Thankfully we have a separate full freezer as the top freezer is small. The shelves do not allow for changing either higher or lower so there is only one shelf that taller items can fit on besides bottom door shelf. Bottom shelves are quite low so it's quite a bit of bending. There really isn't any other choice that we could find so this will work. It is for our vacation home so we aren't there all the time.

Refrigerator works great everything gets COLD ! They set it on the tailgate of my truck but not interested in helping me push on on any further Service could be better

Spacious and affordable! Unfortunately, it's a bit noisy. It's okay once you get used to it, but still, every now and then, it can get quite loud. Other than that, so far, so good!

Shelve configuration perfect. Refrigerator fit in tight spot.

The fridge took over three days to reach temp, so I thought it was not working at first. I wish that had been in the manual (it said 24hrs). So far so good though! Also, I thought installation would include putting the handle on the right side of the door, but it did not. He said that was a service call. With COVID I was already nervous about having strangers in my house around the kids, so I didn't put in the service call, and now we cannot use the counter and have the fridge open at the same time. I wish the salesman would have let me know this had to be included on the order, since I did ask if it could be moved when we were looking at it.

Workers arrived on time installed refrigerator with out issue and removed old refrigerator. They made everything look easy and did not make any mess. Refrigerator works great just what I needed.

Great fridge great price great service.fridge has plenty of room.love the humidity vents in the crisper boxes.also the door has large shelves for larger items.would not hesitate to buy another just like it,from these guys at best buy.just awesome.

It is exactly what I needed! And it runs quietly, please the ice maker that I added to this model runs great. I especially lol ke the spaces in the door for beverages, butter and eggs. Great choice!

Gianni I believe his name as installed then refrigerator in about 20 minutes and left but called for me to either open or close a hose under the sink to make the water either flow or stop but I was dressed up for a funeral to go to Galveston so he turned the corner to come back to fix it himself.. excellent customer service.., he knew exactly what he was doing and should be commended! Great Job!

Easy to install and is easy to access refrigerator and freezer. Runs quite, all in all I'm very satisfied with it.

This Whirlpool 20.5 Cu Ft Top-Freezer Refrigerator is fantastic, way beyond my expectations. Extremely satisfied with this product. The delivery was better than expected. Thank you again Best Buy for your quality product and excellent customer service. I am never disappointed when making a purchase from Best Buy.

A good fridge for the price. Has plenty of space for my use.

My senior mother, who resides in another state, picked this out. She’s old school and likes the basic things. She’s very pleased with the purchase

Juan and Jose delivered our new refrigerator yesterday and they were one hour earlier than we expected. They were very courteous and professional. The hookup and initial setup went perfect. They were in and out in about 15 minutes. We are happy customers.