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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,079.99

Customer reviews

Rating 4.4 out of 5 stars with 3519 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 20.5 Cu. Ft. Top-Freezer Refrigerator, particularly its ample interior size and generous space. The overall performance, price, and decent capacity also receive positive feedback. However, some customers have noted the noise level and the absence of a freezer light as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 3,519 reviews
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic refrigerator with good functioning space. A little bit noisier than I’d like.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good investment for the family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works pretty good overall. The noise level is a little more than expected but I'm adjusting to its operating sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Not reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought buying a brand name like whirlpool would equate to quality. NOT! I plugged t in and waited to cool. The refrigerator portion cooled nicely. The freezer never got cold enough to freeze. Had to call and ask for a replacement 24 hours after delivery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for less than a month and so far it is working well. Delivery to our home went very smooth and then we had to transport it to our cabin. This refrigerator is for over flow in the garage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but it seems to run constantly. Love the brightness of the inside.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Drawers are not installed correctly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit for a rental. When Tenant moved out I realized that the part to hold the small movable drawer was never installed so it won’t slide into anything. Also the small drawer on right doesn’t seem to fit correctly in the sliders so you have to pull hard to get it in and out. Would love Best Buy to reach out to me.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Shan. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Worked for our small space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult to find a new refrigerator that fit the defined space we have for one in our kitchen. Most new refrigerators are much deeper, wider and taller. This fit the bill pretty well. Thankfully we have a separate full freezer as the top freezer is small. The shelves do not allow for changing either higher or lower so there is only one shelf that taller items can fit on besides bottom door shelf. Bottom shelves are quite low so it's quite a bit of bending. There really isn't any other choice that we could find so this will work. It is for our vacation home so we aren't there all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cold refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great everything gets COLD ! They set it on the tailgate of my truck but not interested in helping me push on on any further Service could be better

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and affordable! Unfortunately, it's a bit noisy. It's okay once you get used to it, but still, every now and then, it can get quite loud. Other than that, so far, so good!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Installed 8

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelve configuration perfect. Refrigerator fit in tight spot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Fridge, Minor Install Annoyances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge took over three days to reach temp, so I thought it was not working at first. I wish that had been in the manual (it said 24hrs). So far so good though! Also, I thought installation would include putting the handle on the right side of the door, but it did not. He said that was a service call. With COVID I was already nervous about having strangers in my house around the kids, so I didn't put in the service call, and now we cannot use the counter and have the fridge open at the same time. I wish the salesman would have let me know this had to be included on the order, since I did ask if it could be moved when we were looking at it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great basic Refigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers arrived on time installed refrigerator with out issue and removed old refrigerator. They made everything look easy and did not make any mess. Refrigerator works great just what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge,plenty of room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge great price great service.fridge has plenty of room.love the humidity vents in the crisper boxes.also the door has large shelves for larger items.would not hesitate to buy another just like it,from these guys at best buy.just awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    New white Refrigerator better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I needed! And it runs quietly, please the ice maker that I added to this model runs great. I especially lol ke the spaces in the door for beverages, butter and eggs. Great choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service for a new refrigerator install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gianni I believe his name as installed then refrigerator in about 20 minutes and left but called for me to either open or close a hose under the sink to make the water either flow or stop but I was dressed up for a funeral to go to Galveston so he turned the corner to come back to fix it himself.. excellent customer service.., he knew exactly what he was doing and should be commended! Great Job!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Whirlpool refrigerator/freezer a good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and is easy to access refrigerator and freezer. Runs quite, all in all I'm very satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent price for a brand name refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Whirlpool 20.5 Cu Ft Top-Freezer Refrigerator is fantastic, way beyond my expectations. Extremely satisfied with this product. The delivery was better than expected. Thank you again Best Buy for your quality product and excellent customer service. I am never disappointed when making a purchase from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good fridge for the price. Has plenty of space for my use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for people who like things simple

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My senior mother, who resides in another state, picked this out. She’s old school and likes the basic things. She’s very pleased with the purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator delivery and hookup.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Jose delivered our new refrigerator yesterday and they were one hour earlier than we expected. They were very courteous and professional. The hookup and initial setup went perfect. They were in and out in about 15 minutes. We are happy customers.

    I would recommend this to a friend