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Customer reviews

Rating 4.3 out of 5 stars with 910 reviews

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86%
would recommend
to a friend
Page 1 Showing 1-20 of 910 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Keep it simple!

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    Posted .
    Owned for 3 months when reviewed.

    A little pricey for the size, the bigger ones cost the same. Overall happy with the purchase for a household of two. Freezer is small but I knew that, don’t keep much frozen foods anyways. Water is slow to dispense, and crushed ice flies all over the place unless you use a wide cup. I can live with these minor flaws. Not gonna leave a bad review like people with high expectations. The measured fill needs to be calibrated every now and then. Keeps my beer, condiments and ice cream the right temp! I’m happy! Don’t buy a counter depth fridge and complain about the size!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Freezer Door Design Flaw-Non Functioning Ice Maker

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    Posted .
    Owned for more than 2 years when reviewed.

    At month 14 of owning, the ice maker quit working. After googling, I quickly found other reviews with the same problem. The hard plastic around the freezer door hinge pinches the wiring component and eventually cuts the wires. Initially the ice machine quit working and now the entire mechanics of the ice maker is defective. I have called Whirlpool several times to check on a recall but there are none at this time. The customer service rep has told me this is a problem and they receive call. Unfortunately Whirlpool has been of no help in offering fix and I have a non-functioning ice maker after 1 year. I could never recommend this and would have a hard time recommending or buying future Whirlpool products.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi DKMc, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Price, Size
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    BEST BUY IS THE BEST & LOVE MY WHIRLPOOL FRIDGE!

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    Posted .
    Owned for 6 months when reviewed.

    Whirlpool & Best Buy a WINNING COMBINATION!!!! Bought this for our new home just constructed in Aubrey, TX. Pretty sure it was the store in Denton. I bought the fridge over the phone. It was a breeze. Back in early March 2021 refrigerators were hard to get especially counter depth. Best Buy is the only company within 50 miles of our home that could deliver without delay and their price was better than all the rest. I shopped fridges in great detail, read all the manuals! This fridge is exactly what I was looking for and matches the other Whirlpool kitchen appliances. It's counter depth and the size offers enough room to open the door all the way next to a wall. The ice and water dispenser is great, lights up, water comes out at good rate and is chilled, has a door ajar alarm and so much more. If I need to clean a fridge drawer, I pull it out a tad to open the door beyond 90 degrees to do that task, which isn't too often to be of concern. It's a great fridge, looks good, is very quiet, has a decent amount of shelves and large door storage. Came with the air filter, water filter and copper line, and Best Buy delivered and installed. In addition to Whirlpool kitchen appliances we have the Whirlpool washer and dryer. My husband and I are very pleased with Whirlpool products and the customer service representatives. They totally understand what I need when I call, they listen carefully and are very knowledgeable. I've yet to find anyone who didn't treat me like a special customer. In these strange times, moving into a new home isn't easy but Best Buy SAVED THE DAY. Best Buy has a wonderful regional business manager who called me from her cell phone while she was out doing business, took the time to talk to me about the order, plus the customer service representative who I initially worked with over the phone, at the local store was just as wonderful. He put me in touch with her-Real Teamwork! These people really care and are very competent. They understand competition. Sounds odd but the reps at Best Buy treated me as if I was their Best Friend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Whirlpool Refrigerator

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Sale process was excellent. Updates were excellent. Product is good. Delivery was excellent. Doors/handles aren't even.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Super pleased

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    Only been 3 days but totally satisfied. Everything works great. The unit looks excellent..no manufacturing flaws or cosmetic blemishes. I would highly recommend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superfridge

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    Posted .

    Bought my Whirlpool refrigerator because it was top rated in Consumer Reports. It is so much better than my previous refrigerator I paid twice the price for. Added bonus, finger print proof and gorgeous!

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    My fridge.

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love the refrigerator. Don’t know if we are missing a shelf in the freezer compartment. If we are, definitely need another one.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Leaning and misaligned

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    Posted .
    Owned for less than 1 week when reviewed.

    Doors still misaligned after leveling screw on refrigerator door lifted to the maximum height. Best Buy tried to fix the issue by tilting the fridge back farther. Looks odd aesthetically leaning far back and the doors are still slightly off. Poor QC.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey SoCalCustomer, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Color is not black

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    Posted .
    Owned for 3 weeks when reviewed.

    I bought this refrigerator to match my whirlpool appliances, but I was really surprised by the color. It’s more of a space grey than black. The space in the refrigerator is smaller than I thought. Best feature is the water and ice dispenser.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Refrigerator

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    |
    Posted .
    Owned for 1 week when reviewed.

    Went to purchased Refrigertor they had what I wanted was purchased and Delivered very satfied delivered sales person was very helpful and Delivery person were great thank you

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Rusty Refrigerator

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    Posted .
    Owned for 2 months when reviewed.

    1000’s rust spots on stainless steel refrigerator door. Inadequate customer service. Return process stalled.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance with a Return. We hope this helps. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Good

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    Posted .
    Owned for 1 week when reviewed.

    The workers were friendly and fast with moving my old fridge into the garage and placing new one in kitchen.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Bad condensation problem between doors

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    Posted .
    Owned for 3 weeks when reviewed.

    I love this refrigerator in all ways except there is a condensation problem between the door on the freezer side. Lots of water drips down to the grill on the bottom and then onto my wood laminate floor. I have to wipe away the water once or twice a day for fear of my floor being damaged from the water. Best Buy replaced the first defective unit but the replacement has exactly the same problem. I called Whirlpool who is sending a repairman to look at the problem. Best Buy gives me only two weeks after delivery to exchange for another brand, so I’m really pressed on what to do. Very difficult to get a comparable replacement in Hawaii.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Sadcustomer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Bad craftsmanship on top of door seal

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    Posted .
    Owned for less than 1 week when reviewed.

    I ordered two of this model and both were delivered with sloppy work on the top of the door seals. 3 weeks trying to get a fridge in excellent condition no to easy with Whirlpool and this model. Do I dare try a third time???????? Hmmm....

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey QUALITYCONTROL, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Beware of low quality parts

    Posted .

    Read this before you decide to buy this Whirlpool refrigerator or any Whirlpool refrigerator. We bought a new home in May 2020, and purchased this refrigerator. We installed it and moved in July 2020. By June 2021 (less than 1 year) two of the bins completely failed, with the plastic breaking. And the latch on the ice bucket broke rendering the ice machine useless. I opened a ticket with Whirpool and spoke to their customer care supervisors about my experience and they sent me a link to Repair Clinic to order new parts. They also let me know these parts were only covered for 30 days under their "cosmetic" warranty. They never once apologized for my experience with their product, nor offered any type of support to resolve the issue. So I'm issuing you fair warning, it's a cheap product. The drawers will break. The latches will break. And there's nothing you can do short of paying large sums of money to order replacement parts to stay on top of the maintenance. Find another brand that manufactures a quality product and stands behind it.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rjdonaldson, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Ice maker problems

    Posted .

    Bought this model April 2018, worked fine until the ice maker failed to make ice. Called repairman found broken wires at bottom of freezer door. Poor design, new door cost over $1,000. Did not replace not would get this model again since others have the same issues with no help from the manufacturer

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Poor design has made ice make stop working

    Posted .

    We have had this model since July 2017. I would have said we love it but not any more, the ice maker stopped working because of poor design. I am so disappointed, this should be covered repair because of the poor design. DO NOT BUY

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Heather14, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Cons mentioned:
    Freezer, Shelving

    Rated 4 out of 5 stars

    Nice fridge with a few things to be aware of...

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    Posted .
    Owned for 2 weeks when reviewed.

    We bought this fridge on sale during Thanksgiving week because the ice maker on our old fridge went out sometime ago and we finally decided to just get a new fridge. We decided that a counter depth would probably give us a little more room as well in our kitchen the way it is laid out with the island so we decided on that style. It definitely has given us more room and it was immediately noticeable how much less space it took up being counter depth which was exactly what my wife and I wanted. It could hold just about all the food from our old Fridge which was a regular size side by side. The only real gripe we have had so far is that there is a place for one more shelf in the Freezer but it wasn't included and from what my wife has looked at online it is going to be between $80 and $90 to get another freezer shelf. There is also room for another door shelf on the fridge side that with how we have them arranged could have have had another shelf on the door so we are looking to order one of those which I believe is going to be between $30 and $40. Other than the gripes about the missing shelving we have been happy with it so far. It makes ice pretty quickly and we haven't run out of ice yet! It also has an auto-fill feature once you calibrate it so i can put my coffee pot under it and tell it to fill 50 ml and it automatically fills for me to setup 10 cups coffee for the next morning without standing there holding it. Installation from Best Buy was great as well and rather painless installing this one...not so much for when they had to remove the old one but they got it out.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Replacement refrigerator

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    Posted .
    Owned for 1 month when reviewed.

    Our previous refrigerator died on us and we had to find a new one that would fit the space available. With the help of the expert staff at Best Buy we were able to identify a unit that fits the space perfectly and offers us the benefits of a counter depth unit. We are extremely happy with our purchase and it looks great in the space. All is performing perfectly.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Price

    Rated 5 out of 5 stars

    Great price great fridge

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    We have been using the fridge for a couple of weeks and it's fantastic. The doors close very smoothly and quietly. Only gripe is the water dispenser is a little slow so the output measurement is not accurate. Outside that, it looks great and is a welcomed addition to our kitchen.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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