Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $1,999.99

Customer reviews

Rating 3.8 out of 5 stars with 54 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
78%would recommend to a friend

Customers are saying

Customers are delighted by the 19.7 Cu. Ft. French Door Refrigerator's size and ample storage space, finding it perfect for smaller kitchens and offering convenient organization options. Many appreciate the refrigerator's design and ease of use, particularly for seniors. However, some customers reported issues with door alignment and the freezer's ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 54 reviews
  • Rated 4 out of 5 stars

    Refrigerator review

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice and matches our other updated appliances in the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Refrigerator

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for it’s size. Need to make sure doors are closed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    poor quality

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this refrigerator offers an easier view into the refrigerated part it also came with problems. The larger produce drawer comes off its track and then we cannot open it without taking everthing out of the drawer and off the shelf above it to get it to open. The problem seems to be how much weight is in the drawer and the above shelf. Also it has poor weather stripping around the freezer drawer causing the cold air to pour out. We will be returning this refrigerator and hope to have better luck with a different brand

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, ShirleyL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    "Cool" product...literally

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. No complaints or problems. Never had this type of fridge... (French Doors) so I had to get used to the storage style. Nice and quiet too. The guys who installed it were quick and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ??

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but just a little small inside can't put bigger thing or pots

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Need to return

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker keeps leaking. Had two services call ready. Need new one.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a difficult time finding the right size for the area we had and our representative did a great job finding the right size!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BrandNew Defective refrigerator they won't correct

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't moved into the house where the brand new refrigerator is yet. I noticed the doors aren't aligned the same, one is a tad bit higher then the other and sticks out farther than the other. When the doors are open, one stays open, the other swings closed. I called twice to have them come out to adjust it. I was told I would have to pay for them to come out. I don't feel I should have to pay anything for them to come out since the refrigerator is defective, brand new and never used.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Disappointed, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Rated 1 out of 5 stars

    disappointed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received the refrigerator yet. The initial delivery date I was given has been changed to almost a month later.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Love the drawers

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I especially like that no fingerprints on door. It's a nice looking refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Whirlpool

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Held out for Whirlpool to be available. Love the features for accomodating gallons and condiments. The stainless black is really a good looking front.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Good fridge. Lacks luxury refinements.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives 1. Compact design 2. Looks high quality 3. Functions well. Gets very cold and ice maker works well Negatives. 1. Doors close roughly. Not the soft vacuum sound that you hear with higher end appliances 2. The interior compartments do not line up with the door openings. Some compartments require both doors to be open to use 3. Overall it feels slightly lower quality than Samsung and Bosch counterparts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first experience with a French door refrigerator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Noisy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was returned due to loud noise, unfortionatly I can not recommend it

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Rafael. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier for a senior. Dont have to sit on chair to reach back of bottom shelves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A timely refrigerator replacement.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old frig was dying and it would have cost more to repair it than was justified. We checked multiple appliance stores for availability of a replacement similar to what we had. In the end Best Buy was the only one that could meet our needs. The new refrigerator is doing us well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Refrigerator

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, everything works great. Smaller space but allows for better organization. I’ve maker is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I love my french door refrig.I'm

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my French door refrigerator. It fits perfect in my kitchen. Not too big!! I also love black stainless steel. It had a slight dent so I got it for a great price!! You can't even notice it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delayed 3times

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish whirlpool would make the refrigerator it is a specific size I need. Can’t review the product because it has been rescheduled 3x now and I still don’t have it. Best Buy said they would have it and the very next day they pushed it out a month. Quite a surprise. They just did it again. If I had ANY a alternative given the size I would’ve switch.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service terrible everything refrigerator came with a huge dent been waiting 3 months for replacement store says out of their hands whole transaction horrible never buy again from best buy

    No, I would not recommend this to a friend