Customer Ratings & Reviews

It's a nice refrigerator, but we received a damaged one and it was over a week late. We were supposed to get a credit after talking to customer service for 6+ hours but still haven't. This was the first and will definitely be the last big purchase I make from Best Buy.

One of the few side by side refrigerator s w/o a built in ice maker. I was looking for extra freezer storage and this fit the bill. Have had it for a few weeks and it’s been running great.

This unit works great, and good value for price. Lots of usable freezer space. Only complaint is there is only one shelf that fits taller items (gallons of milk, juice pitchers, etc.) and the shelves cannot be adjusted to different heights. Overall, we like it.

I thought that I was replacing my 10-year-old Whirlpool with a like model. This 2020 model doesn't begin to match its 2010 stablemate that had molded shelves in the door and heavy glass inside. Drawers in my old Whirlpool rolled on rollers while these drawers are cheap styrene plastic attempting to slide on a plastic runner while dragging the shelf above. The freezer section has cheap wire racks. The temperature in the fridge section freezes vegies while ice cream in the freezer is soft. Best Buy promised to replace this but subsequently came up with 4 reasons on 4 different occasions, including COVID 19, as to why they couldn't replace it even though I was willing to pay the difference plus shipping. Every time I go to this piece of junk, I kick myself for buying on-line. I naturally thought the 2020 model would be as good or better than the 2010 model. While Best Buy cannot be responsible for a vendor's quality, BB can either stand behind that vendor with service or refuse to sell (Whirlpool) appliances.

Good for the money, plastic on plastic drawers. Serve the purpose. Costco had it for 290$ cheaper but Best Buy had the fastest delivery time and wouldn’t it respect the price matching as they claimed Costco price is promotional and they won’t match promotion.

Have had a little trouble regulating freezer temps but that could be from the freezer being mostly empty so far. Don't notice the noise that others have reported but after all, it is in the garage... It does tend to roll toward you when doors are pulled open but solved that problem with a non-slip mat in front of the wheels/casters. Hey, what a great idea!!!

Love this refrigerator. Lots of space and deep. Only issue, i Had a shelf crack on the door already. Looked up replacements and it’s kind of expensive to replace.

Best price for the quality..the size is just perfect. I had it now for almost a month and had no problem whatsoever.

Really not impressed with this fridge. Had Samsung fridges in the past and they were great, bought this one due to the affordability. Drawers are very cheap, does not slide out very well, shelves are also very cheap plastic with not a lot of room on the refrigeration side. For the same price as other better quality fridges, I would pass on this and get a different one.

It's a bit loud when the fridge runs. Delivery service was terrible. They scratches my wood floor and stripped my screws on my fridge. The door was uneven. Called customer service they transfer my call around and ended up they hung up my call after transfer many times. Sad service.

this refrigerator is the perfect size for our needs. I love no water and ice on door. It gives more room in freezer.

I bought a Whirlpool side-by-side refrigerator 18 years ago, just slowly stopped keeping items cold. Since I had no problems with it for all those years, I decided I would stay with Whirlpool. So far no problems. Got my moneys worth.

I love my refrigerator! It's simple, organized. Overall quality is excellent! Great value for money

Replaced a 20 year old refrigerator with this new one. Capacity inside smaller though same footprint. Nice design and well lit inside. Overall a good choice.

Very happy with my new Whirlpool side-by-side refrigerator for my garage. Keeps food great temperature. Disappointed that it didn't have stabilizing front wheels to keep the unit from rolling forward when you open the door. An installer and I have done a work around so not a problem any longer.

I'm using this in my garage. It's perfect for surplus of frozen items and beverages. My only complaint is the produce doors don't seem to open and close as smoothly as they should.

Work fine except it is noise, i.e., the running sound of compressor is louder than my old refrigerator that was replaced by this one.

Replacing old, 2nd hand refrigerator in laundry room. Needed more freezer space this was a great size for or need. Fit space well and we couldn't be happier.

We never used the ice machine in our old fridge, so having the extra space is more beneficial to us. Overall quiet. It sometimes slides when we open the fridge door, so might need to adjust something to keep it from shifting.

This item has been a problem since we purchased arrived with a dent in middle of door, lights in refrigerator freezer soon after arrival. The drawers in unit are very cheap.