Customer Ratings & Reviews

Works great, got as an open box, couple of dings from purchase, good news is , whirlpool will send a replacement within 30 days of purchase, so I got a great discount and whirlpool made up for the flaws, moral of the story is, buy floor model, dont worry about the flaws, then call whirlpool, they send a tech to replace whatever the flaw was, but remember to call right away, you only have 30 days to make the claim!... fridge works great!

It’s so loud no one is allowed to get ice after 9:00 PM. Other then that it is roomy and keeps things coold

This side by side works great. Its so nice to have filtered water and an ice maker again . We have plenty of room.

Nice layout and sleek design. The only thing that is a little frustrating is the water/ice drips into the tray and you have to clean it out quite a bit. But overall happy with our purchase.

We bought the floor model and the only issue I have is the in door water/ice feature leaks. There is always a puddle of water under where the ice and water come out.

Good overall. Refrigerator runs loud. Can I have someone from service come and look at my refrigerator, please. 4437456102 is my cell number. Thank you.

Love the fridge but every so often the ice maker lets out a piece of ice which falls to the ground or sits in the ledge and a puddle forms, always have to keep a paper towel there to soak up the water from the cube.

Very attractive fridge that is spacious and compartments arranged nicely. Holds more than you think it would. Highly recommend.

I live this refrigerator. It fits so much stuff and stays the perfect temperature. Easy to clean.

Happy with the performance but not so much with the water dispenser and ice dispenser. Using the crushed feature will result in an ice jam...so use only cubes. I have followed the suggestion to check the ice bin for build up of ice crystals , clean it weekly and empty the ice bin once per week. The water dispenser is poorly designed as it leaks down the front of the freezer door.

This product has been a nightmare!!! Delivery guys came to deliver/install this refrigerator on 12/22 every early in the morning I was fine with. They installed water hose for the ice maker and filtered water to the fridge. A couple hours later I get a puddle of water on my kitchen floor and damaging my wood floor in the kitchen. I thought the water was coming from my kitchen sink but when I investigated it was coming from underneath the Whirlpool refrigerator. I checked the hose coming from the wall and behind the refrigerator and everything was tight. Each time the fridge was trying to make ice a lot of water started to come out from under the fridge. I called geek squad about the problem and they schedule me a appointment for someone to come fix the fridge for 12/30 morning. On 12/30 two guys knocks on my door and said that they are here to look at the fridge. I let them in. They took less then 10 mins and said no damages were done to this fridge from the delivery guys. And then he got on the phone and talk to a dispatcher and said when do I want the repair guys to show up? I was confused and I said “are these the guys are supposed to fix the refrigerator” they said no these are the guys that survey the delivery site after the guys are done. I got angry when they told me that I wasted my time just for two guys to come look at my fridge. So the dispatcher (not geek squad) on the phone ask me to schedule a repair date. So we schedule a repair date for 1/2/20 morning. A repair guy shows up and right away he said is a connection the splits the water to the ice maker and filtered water. The repair guy said he does not have that part because Supervior need to approve that part or go pick it up in Bakersfield where the repair guy is base out of. My BIG MISTAKE was accommodating the repair guy For not driving 1 hr & 30min to Bakersfield. He said he is going to order the part and it will be arriving in two days. i was ok that’s fine. He scheduled me for 1/11/20. So 9 days with no water to the fridge. I get a call at 10:30am from the repair dispatcher ( not geek squad ) named Adrian saying that the repair guy cannot show up for no reason. I asked him I want to talk to a manager to escalate this appointment because I need my ice and water to work on this fridge. He said he was going to call me to confirm the appointment for someone to come out the same day. I did not get a call, so I called in and they were closed. So he scheduled me for one weeks out without my authorization. I called geek squad and NO HELP at all. Kitchen wood floors damaged refrigerator that does not make any ice or water. Their warranty process is a joke. I would not buy another refrigerator at Best Buy ever again. I’ll probably stick with Home Depot, Lowes, Costco, for refrigerators

Came without back roller. When can I expect placement? Ice and water dispenser messy--very disappointing.

Perfect size, a little smaller that the usual for fitting reasons. Ice maker is louder than expected.

It’s been a great Fridge but the only issue is that the line for the ice freezes

I am very happy with this fridge. I was a little concerned with the small size of the ice maker but felt it was a good trade off for having an extra shelf in the freezer. Having used it for a month i have not run below 2/3 full on the ice maker so my initial concern was unwarranted. The fridge runs very quietly.

Problem with the ice maker. Water is leaking down where the ice cubes come out. The ice inside the ice tray got frozen together, so the motor cannot turns so the ice cannot comes down when push on the ice lever. The technician from whirlpool said because the ice door on the bottom doesn’t close tight so the hot air outside melt the ice. That’s common for this refrigerator, he said.

Love the refrigerator. Very clean design and works like a charm. Happy with the service provided.

works well for a refrigerator, noisy and shelves can not be adjusted.

The first refrigerator's ice machine didn't work. Best Buy was AWESOME with how quickly they replaced the fridge (two days). My old fridge was about 30 years old, so to say this is a luxury is an understatement! I'm excited to see how much my electric bill decreases, since I'm sure my old fridge was an electricity hog. The refrigerator is a beauty and love how it is "fingerprint-resistant". So far so good!

I'm very satisfied with this refrigerator, though I've only had it a few weeks. I was worried about finger prints and am pleasantly surprised that is shows almost no prints. Plenty of room in the fridge. shelves and drawers seem sturdy. I like the icemaker in the freezer door. There is a clever half fold up shelf in freezer to allow for pizza to store standing. This fridge doesn't seem any noisier than previous ones.