Customer Ratings & Reviews
- Model:
- MK2167AV
- |
- SKU:
- 6073507
User rating, 3.9 out of 5 stars with 81 reviews.
3.9(81 Reviews)- 85 Answered Questions
Customer reviews
Rating 3.9 out of 5 stars with 81 reviews
(81 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dented Trim Kit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This trim kit came dented. It was past the return date( I had to wait for a handyman ) and so I could not return it. I had stopped buying things from Best Buy partly due to quality concerns. This time I had to because I needed the right product match. And as I feared, the quality was poor
This review is from Whirlpool - 26.9" Trim Kit for Microwaves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, RanaD. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Trim Kit Does Not Work with WMC50522HW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This trim kit does not fit Whirlpool's WMC50522HW microwave despite Whirlpool's specific assurance in the Q an A on this site that it does (currently the first answered question on the list). This is a basic fail in both product knowledge and support on the part of Whirlpool and Best Buy. I have attached pictures showing the clear incompatibility between the trim kit rails and the base of the microwave itself (the screw holes don't remotely line up, and the rails appear to be made for a much smaller microwave). I am awaiting a response from Best Buy or Whirlpool with either 1) additional approved directions for installing the trim kit on this microwave, or 2) a clear list of the Whirlpool microwaves that are compatible with this trim confirmed by someone that actually has some knowledge of the product. I will certainly think twice before trusting either Whirlpool or Best Buy again.
This review is from Whirlpool - 26.9" Trim Kit for Microwaves - White
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Ryan, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Made of Plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The outside trim frame is plastic and requires screws to be at 45 degree angles. These were made better 10 years ago. I just used my old trim frame that was metal and it worked fine. I'll through the plastic frame away lol
This review is from Whirlpool - 26.9" Trim Kit - Stainless steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Sam,
Thank you for the review.
We are sorry you are not happy with the design of the Trim Kit. We will document your concerns in the appropriate manner.
Rated 1 out of 5 stars
DOES NOT FIT THE MODELS STATED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS unless you are willing and able to return it quickly within the 15 day period! Best Buy has a horribly short return policy. I bought this item based on the manufacturer saying in the reviews that it fit the Whirlpool model I purchased with it. As someone else mentioned, IT DOES NOT fit the Whirlpool model stated. I wasted $125 on an item that DOES NOT FIT my microwave. It's too small for it. Don't believe the manufacturer (Whirlpool). Now I can't even return it because of Best Buy's extremely short return policy. I will buy from another retailer and manufacturer next time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sold me an opened item missing parts as new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived as a resealed open box even though I purchased it new. It was missing all the screws when my installer opened the box. He had to go out and buy them which cost me more for the install. Very disappointed to not get what I paid for! I was in a bind since the installer was here, so had to use what I was sent.
This review is from Whirlpool - 26.9" Trim Kit - Stainless steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
Not Happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it as per the manufacturers recommendation, the purchase was easy, the shipping was fine, but the actual product didn't fit, it wasn't even close. That would have been fine but on the 16th day best buy wouldn't allow me to return it, So, no thanks i'll see you at lowes, home depot, or anywhere with a 30day return policy.
This review is from Whirlpool - 27" Trim Kit - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey vlewis, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
Beware of website recommendation on this one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for the Whirlpool Microwave as website recommended. Big gaps on both sides of microwave. Went to return it (thought I had 30 days), only to find out I didn't.
This review is from Whirlpool - 27" Trim Kit - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Katarzina, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Rated 1 out of 5 stars
Wrong kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me the wrong thing for the 3rd time I’m over it
This review is from Whirlpool - 26.9" Trim Kit for Microwaves - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Plastic steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s plastic and not stainless steel! The color does not match my other stainless steel appliances. It’s horrible!
This review is from Whirlpool - 26.9" Trim Kit - Stainless steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Shunta, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
This is not compatible with KitchenAid microwaves.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this for a KitchenAid microwave. Does not line up for installation.
This review is from Whirlpool - 26.9" Trim Kit - Stainless steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Beautiful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our trim kit gave a finishing touch to our new microwave. Like putting a beautiful frame on a portrait!
This review is from Whirlpool - 26.9" Trim Kit - Stainless steel
I would recommend this to a friendRated 1 out of 5 stars
Didn’t receive this product yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t receive this product. Please call me at 678-596 8967.
This review is from Whirlpool - 27" Trim Kit - Stainless Steel
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Dear Valued Home Depot Customer, for questions concerning delivery, please call HD.com customer service at 800-430-3376 any day between 6 a.m to 2 p.m EST. They can answer your question, or transfer you to your local store if needed to answer your question.