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Whirlpool - 28.4 Cu. Ft. Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 395 reviews

95%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Incredible value for a side by side

    Posted
    Kerry
    • My Best Buy® MemberMember

    I've had this refrigerator for around 6 months now and waited to write a review so I could see how it handled for a few months. This is a pretty lengthy and extensive review but I would want someone to have the same confidence with their purchase as I did, and know what it's like owning this refrigerator. The only negative, which I don't even feel is that big of an issue, is you can hear the ice maker dropping ice. For those who felt it to be a bigger concern than what it actually is, having the ice maker in the door frees up so much extra space in the freezer, which for me was a huge selling point. It took me a day or 2 to adjust to the ice cube size, which is actually cube sized, and smaller than ice from other refrigerators I've owned with automatic ice makers. The option to tilt out the ice bucket without removing it entirely is one of my favorite features too. Unless I'm whipping up a smoothie or frozen drink, in which case this refrigerator is a champ at dispensing crushed ice, for most beverages I prefer ice cubes. My husband however prefers crushed ice and we all know an ice maker doesn't instantaneously produce whole ice cubes after someone has dispensed crush ice. With this refrigerator there is never an issue because I can easily open the door, open up the ice bucket, leave it on the crushed ice setting for the hubby, and not have to dump out crushed ice in my glass before whole ice cubes come out again. Minor convenience but I love icy beverages and am particular about the ice consistency. The tilt out ice maker also makes it efficient and easy to remove the ice bucket for quickly filling a cooler. It also has produced ice so much quicker than my old Samsung. I was worried with people complaining the ice maker was slow that it might turn into an issue since I use a lot of ice, but the bucket has always been at least 80% full at all times, even during days we've consumed at least 10 beverages each. As for other features, the water dispenser is excellent. It is very easy to fill taller bottles by removing the tray. The display panel is sleak and very user friendly. I enjoy the auto fill option more than I anticipated, and it has been very useful to monitor water consumption throughout the day as well as being very convenient when cooking. I find it is also a great feature for us pet parents to monitor our furry friends water consumption too so it's easier to know if they're consuming not enough water or too much as both can indicate health problems. Inside, both the freezer and fridge have ample storage space. I love how all the drawers are flat bottomed so it's easier to fit more food in there and still keep everything organized. I love that it has a water filter and air filter. No more fussing or taking up valuable space with a box of baking soda, or in my many klutzy instances, tipping it over and spilling it all over the shelf. Air filter is great at eliminating odors which I am thankful for immensely, because even though I hate wasting food, something is almost always invariably forgotten and transforms into a disgusting science experiment. The air filter keeps odors at bay and doesn't leave any lingering odors especially when produce like strawberries like to mold after 3 days. Fingerprint stainless steel is a game changer. The exterior of the fridge always looks polished and clean even after being touched by grimy hands throughout the day. It is easy enough to wipe down with stainless steel appliance spray or the stainless steel wipes. Because of this refrigerator I will never buy any other kitchen appliance that isn't fingerprint resistant stainless steel. Auto defrost is another great feature that was a selling point for me. Freezer stays frost free with no maintenance. I know this review is pretty long and extensive but I hope it is helpful as refrigerators are such an expensive investment and the unsung workhorse of the kitchen. You can easily last a few days to weeks if any other kitchen appliance goes, but if you have a one refrigerator household it is rough when this appliance breaks down. Believe me, I had a Samsung stop working on me 3 times and if I can prevent someone the headache and hassle of throwing out an entire refrigerator and freezers worth of food, I am more than happy to do that. This has been a very reliable fridge. Best Buy delivery is also exceptional. They really do go above and beyond. I live in a condo on the third floor and they were accommodating, patient, and super careful and considerate. They didn't jostle or bump my fridge once despite having to carry it up 4 flights of stairs. After they unwrapped it and discovered a small dent in the door they offered to replace the door free of charge or give me a discount. They had a replacement door in less than a week and installed it in less than 5 minutes. Six months later I still am beyond satisfied with my purchase. If anyone has any questions I'd be more than happy to answer them. $1500 is a considerable amount of money and I know reviews from people who have purchased an appliance have been very helpful in guiding me in making a well informed decision.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice Refrigerator With One MAJOR Flaw

    Posted
    Rich

    Bought this fridge from BB October 2017, Delivered in November 2017. There is plenty of room in this refrigerator for a family of 4. Stainless finish is nice and door mounted controls and features work well. There is however one major flaw with the design. After only 6 months of use, the ice maker stopped working. Upon inspection of the fridge I noticed the wire harness that comes from under the fridge and through the freezer door had been rubbing up against the plastic cover every time the freezer door is opened and the plastic cut right through the sleeving and into the wire. One wire was cut. I called the repairman and left it up to him to find the issue. After he tested the electrical system and said it was fine, he determined it needed a new ice maker. I proceeded to tell him to check the wires underneath and after a little convincing, BINGO! He performed a temporary patch job until they receive an entire new door to be replaced. The photo is post patch job and the sleeving over the wire had to be removed in order to do the repair. If you own this fridge or are considering buying it, I would place some sort of protection between the wire harness sleeve and the plastic cover.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi Rich, thank you for your review. We would like the opportunity to speak with you further about your concerns. Please email your name, address, phone number, model/serial number and a brief description of your concerns to Whirlpool_Reviews@Whirlpool.com. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    One Great Fridge

    Posted
    MoCityChiller
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A stand out refrigerator with the largest capacity in this size range. The in door ice maker provides lots of additional freezer shelf space and room for two slide out freezer baskets. On the fridge side there are two good sized slide out fruit / veggie storage containers and an over-sized deli draw. Five adjustable extra deep door shelves for milk and bottle storage. No other competitors could match these practical storage features or offered the same usable space in this price range. The finish and quality is great. The door panels are real metal, not a look alike fo plastic and fridge magnets actually stick to it which is a feature my kids make use of to proudly display their art work and brighten the kitchen. The door surface is easily cleaned with a light spray of Windex and wipe with a paper towel. I really like the bright white internal LED lighting as well as the easy to use door and dispenser controls. The extra tall dispensing ports let you fill long sports water bottles. I like the size of the ice cubes, not to huge. I did buy this during a big Memorial Day appliance sale and the pricing intensives made choosing this fridge a slam dunk. So look out for special deals.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but with some cons

    Posted
    Tinman
    • My Best Buy® MemberMember

    We are looking for 28+ CF unit, don't want to spend $3000 for a french door unit, therefore, we decided to go for this 28.4 side by side. Here is the information I want to share: 1) The unit does make some humming noise, you can hear it when you are alone at home, not very loud, but noticeable, my 20 years old refrigerator they just haul away made less noise. I guess all running machine does make some noise now a day. 2) The ice maker is loud during the process of refilling the water after the ice maker dump out the ice. it last about 4-5 seconds, It can wake you up if you sleep close to the refrigerator, lucky I sleep upstairs. 3) Ice maker is small, I buy an extra container and keep the ice as reserve. 4) After the initial 24 hours, I saw ice flakes formed up on the back wall (inside the unit) of the fresh food side of the refrigerator, my carrot is kind of frozen, they said the temperature was set at 37 degree, I adjust it to 38 degree, It seems to solve the problem. Will have to keep an eye on it. 5) Ice water is not super cold. 6) The light is at the back of the refrigerator, so, after you put stuff inside and block the light, the unit is kind of dark, my old unit the right is in the front, so, it is more bright. When they deliver and install the unit, they will advise you to keep it empty and running for 2 to 4 hours before you put your food inside, you need to get some coolers to keep your food, I was prepared for that, so, no problem for me. This is my input, hope this will help you make the decision of your choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great so far!

    Posted
    Barb

    I love this fridge so far. I bought it in August 2017. Whirlpool - 28.4 Cu. Ft. It is deep, sticks out a bit in the recessed area of my kitchen. It’s bright inside but if you put your “hello fresh” bags on the top shelf it darkens the whole fridge a bit. Just put them on a lower shelf. The ice maker is a bit noisy when it drops the ice and then you can hear the water run to fill it back up. But none of that bothers me at all. I guess I got used to to it, It’s not that noticeable any more. I’m surprised at some of the bad reviews. I love mine and I’m about to order the same one for my Dad. He’s 75 yo and never had water and ice on his fridge. The guys who delivered mine had to come in the backdoor, French doors, so we didn’t have to take the doors off, but they had to go up steep paver steps. They did a great job! Hats off to them, very cautious. The old one going out the same way gave them a bit of trouble going down the steps. Hope it was going to the dump! It was only 3 years old and would not make ice, the entire bottom of the freezer was solid ice, then it melted all over my kitchen, happened often. Those french door fridges have a great concept, but they’re not at all the same quality bottom freezers were 40 years ago, JUNK & OVERPRICED. Stick with good old side by side, I recommend this whirlpool. But I hope I don’t end up with any of the problems others complained about. So far so good, I’m happy with it. May 17, 2018

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Unbelieveable volume for refrigerator size!

    Posted
    Slivvy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This replacement refrigerator has the same outside dimensions as our old Whirlpool refrigerator, but the internal volume is about 3cuft larger. The refrigerator looks great and so far is performing well. We miss the "butter tray" on the door which we used to use to hold a dozen eggs and are currently looking around to see if extra shelves can be ordered. But overall, we have "lots" of room making it much easier to store and find everything...I'm a guy and "hate" to shuffle stuff to get what I'm after. Not 5 stars because the refrigerator delivered may have a design issue. The doors are supposed to open a full 90 degrees. Ours can be opened 90 degrees but the refrigerator door meets resistance and must be held in place to allow full opening of the refrigerator drawers. The freezer side works fine and the trays can be extended fully without a problem. The refrigerator side drawers can be extended, but only when HOLDING the door open (forcing it past the "stop"). This may ultimately cause damage to the hinges. Best Buy is ordering us a replacement refrigerator and hopefully we won't have the same problem. We recommend the refrigerator with caution about the doors. We LOVE the volume!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator!

    Posted
    Andrew

    My wife and I really like this refrigerator. It's big, good looking, and with very good lighting. Best Buy had this in stock, when other chains did not, and handled the purchase and delivery perfectly, so we are happy with them too. I also called Whirlpool already with questions, and was delighted to speak to an American based call center, who were sharp and helpful; which was very different from my experience with my last refrigerator manufacturer. I do have two beefs. One beef is the factory specifications of this refrigerator show the width at 36 inches. Our opening was about 35.75, so I had my countertop tiles cut to make it slightly wider. When I got the new unit, It went right in and there was a lot of space. I measured the new refrigerator with my measuring tape and I see that the refrigerator is 35.5 inches wide. All that counter work was done for nothing.Whirlpool needs to check that. Also, the water dispenser gives you cool water, but not cold like my last refrigerator. Whirlpool said it would get colder after 24 hours, but it hasn't. Other than the above, this refrigerator is a solid 10.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Frig, Love It

    Posted
    BoyntonBill

    I have read many reviews of this frig. The complaints about noise are stupid. The motor is very quiet. The ice maker does make a lot of noise when it is dropping ice into the empty bin. But when the bin accumulates some ice cubs and the ice drops down onto other ice cubes the noise is very quiet. Best Buy delivered the frig and installed with no problem. I warned them that to get the frig into my house they would have to remove my front door they said: no problem, we do it all the time. They were right. Warning. When you first use the frig be sure to run at least a gallon of water from the water dispenser and discard, and throw away the first 3 batches of ice. The ice maker is in the door, which frees up a lot of space in the freezer. BUT. This makes the ice bin much smaller since it must also fit in the door. No problem for a family, but if you are planning a dinner party which requires a lot of ice plan ahead and store ice in a plastic bag.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Fridge, but some gotchas

    Posted
    TeutonicNight
    • My Best Buy® MemberMember

    Just had this model delivered and installed. No technical issues, but a few things we didn't notice when we bought it. It does not have a butter bin, even though there is a mounting point for one. According to Whirlpool, there isn't even a butter bin available for it. The service rep I spoke with said the model should have 2 gallon bins, and 3 "2 liter" bins, but ours came with 5 gallon bins. The paperwork that comes with the fridge does not include a "what's included" list or anything along those lines. A fairly comprehensive service parts list is easily found online, which is a plus. Seems pretty quite so far, and I would assume it would be noisiest when first plugged in and having to cool everything down from ambient temperature. Really, my biggest complaint is no option for a butter bin- I wouldn't mind having to buy one separately. There's a fair amount of wasted space on the door because of this, since there's a decent gap between the highest mount for a gallon bin and the mount for the non-existent butter bin.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really like this refrigerator!

    Posted
    Kelz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband and I needed a new refrigerator and after pricing several online we ended up at Best Buy. The salesman was very patient with us as we looked at 3 or 4 different models. We finally decided on the side by side Whirlpool model. My favorite thing about this refrigerator is the crushed ice. It is so finely crushed, just the way crushed ice should be. I also like the measured fill option: I select how many ounces/cups/liters I want to use, put my container in place, press the button and it automatically fills up the container without me having to stand there pressing the water button. I also like that the ice and water dispensers don't stop functioning when you open the other door of the refrigerator. My only dislike is how the temperature of the water dispenser fluctuates sometimes even after I adjust it (this explains the 4 star rating). However, I would absolutely recommend this product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice

    Posted
    AOK54
    • My Best Buy® MemberMember

    My initial impression and response to complaints I have read.. This is a nice looking, roomy refrigerator. It replaces a working 17 year old Whirlpool, still working fine. Old unit needed a few minor repairs over the years which I did myself with available parts. Will be well satisfied if this new ones does as well. The door mounted ice maker frees up freezer space. The ice cubes are about half the size of the old models cubes. Ice production seems a little slow, taking a long time to fill the small ice bin. Ice dispenser does make a loud gear whining sound when dispensing, tolerable but not pleasant. Some ice chips fly on cube mode, not bad, more so on crushed ice. Don't notice any objectionable noises otherwise. Has two feet in front you adjust down to prevent rolling. Must remove bottom trim with two screws to adjust these up to roll out for cleaning or service. Old one had snap on trim and would roll out when desired without adjusting any feet.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Refrigerator Ever

    Posted
    KyleM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I owned a Whirlpool Gold Side by Side for 12 years and didn't have any problems, but alas in the 12th year the ice maker went and my family uses a lot of ice. So instead of sinking money in an old refrigerator i decided to buy a new one. BIG MISTAKE in choosing this one. The ice maker is TERRIBLE! Makes hardly any ice. The old Whirlpool Gold I had I never had to make ice by myself. But this one. I have to keep trays in the freezer because it can't even come close to keeping up. Beside the fact the ice maker broke after 9 months of ownership. I called them in for a fix and it took 4 Months to get the part in. Now it works and guess what I STILL HAVE TO MAKE ICE WITH TRAYS, because it will not keep up. I guess making your products in Mexico wasn't so great for Whirlpool. I will never buy another Whirlpool again. Buyer Be Ware.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Thank you for your review. We are sorry to hear you were in need of a repair for your refrigerator. We are glad to hear your warranty was able to assist you in covering your repair for your refrigerator. If you are in need of any other assistance after your repair, feel free to email us at Whirlpool_Reviews@Whirlpool.com, with your name, address, phone number, model/serial number and a brief description of what you are experiencing. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Fits Everything And More!

    Posted
    Bestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While this big box can be a little noisy when the ice drops or at times sound like a space ship is inside, it does the job it was intended very well. Lots and lots and lots of room! Nice bright LED lights! Great ice cubes! Excellent tasting filtered water! Nice control panel that is easy to operate! The water calibration can change at times, but can be reset easily. In all, this Whirlpool has been well worth the money in comparison to other brands comparison in size. Our refrigerator, we bought on sale and it was about 50% the cost of other somewhat comparative refrigerators. In conclusion, I feel this is a product that will meet or exceed your expectations! By the way, we had a Whirlpool that was 20 years old in great running condition! We just wanted a little bigger unit and were elated to find this Whirlpool model.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So far so good

    Posted
    Mommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Fridge and freezer seem very, very cold. I’m still trying to adjust the temperature to my preference. I’ve only had the fridge for 3 weeks. There is not a butter/egg compartment which I wish it had. The shelves are adjustable, but only to the manufacturers places. The top shelf does not fit a soda bottle standing up, putting the shelf on the second set of runners wastes lots of space. The fridge seems to run well, so far. Just a little disappointed with the limitations of configuring the shelling and really, really miss the butter compartment on the door. Looking for an add on part for butter compartment as it looks like there is a way to attach on, but I haven’t been able to locate a butter compartment as an extra attachment.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice fridge w/ lots of storage

    Posted
    HappyCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great fridge with a ton of space inside, especially given it's relatively modest exterior dimensions. Looks beautiful and is very quiet. Can fit large items in the water and ice area for easy filling. The measured fill is actually pretty cool and handy. You can set your 32oz water bottle down, walk away and come back when it's full. I like the ice maker in the door rather than in the top of the freezer. It's takes up space wherever you put it, but feels less obtrusive in the door. If you don't like the ice/water dispenser taking up space, then get one without. Highly recommend this to a friend. The only reason I gave it 4 stars is because it doesn't come with a traditional egg tray/shelf in the door. I would like to have given it 4.8 stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Complicated

    Posted
    DeeCee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this mostly for capacity which is great and I do like the in door ice maker. For me the control panel is too complicated, the instructions don't help much and I still haven't figured out how to turn the light in the ice/water dispenser nook off. I didn't realize it until several months after installation that they forced it into the space and I can't roll it out. The case goes almost to the floor (will look for this in the future, the old one was about an inch up and cleared the molding) and they jammed it against the 1/4 round, I will need help to get it moved out and may have to remove/change the molding. I would recommend it with caution to check the exterior dimensions at the floor level.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very spacious side-by-side.

    Posted
    Sara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There is so much to like about this 28 cubic foot side-by-side! I seriously considered a French door, but practicality won out -- the side-by-side has 4 more cubic feet of freezer space! Placing the icemaker unit in the door makes it easy to remove for filling coolers, and gives a full extra shelf of freezer space. The freezer's two clear drawers are very handy and can be put where you want them. The refrigerator door shelves are generous for gallon jugs The exterior is sleek and no fingerprints! The ice and water dispenser is tall for my favorite tumbler. The only improvement I would have liked would be more options for shelf placement, but it is adequate for my needs. I hope it lasts 20 years like my old Whirlpool!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very happy

    Posted
    chrishh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i picked the black stainless. it does'nt show fingerprints. went back to side by side after french door model and very happy i did. easier access to freezer food on shelves rather than dumping in a drawer. lots of room. no butter shelf. the shelves are not adjustable. the door shelves have plenty of room which balances it out. top left shelf of fridge can freeze items so i am adjusting freezer a bit warmer 2 degrees to help that. good size ice cubes and the ice maker is a bit loud when filling or dumping/not a problem, unlike my lg french door this ice machine is fantastic with supplying ice and does'nt get stuck. love this fridge overall and very happy to have it. do not miss LG at all. great best buy delivery and install with removal of old fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Look & Value

    Posted
    HappyWithMyFridge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We’ve owned our Whirlpool fridge for about a month now & am enjoying the ample fridge & freezer storage. The ice maker storage area is much smaller than we had before so we pack gallon sized ziploc bags in advance of any anticipated extra usage. The quantity is more than adequate for our family on a daily basis. The fridge stainless steel finish has added a bright new look to our kitchen area. We had read reports of a high pitch noise as the water filters & ice is dropping, this happens when we empty the ice compartment but only for a few moments. If you have a studio sized apartment it may be annoying but anyone buying a fridge this big is going to most likely have a larger separation from their sleeping area & their fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Fridge

    Posted
    Golfer
    • My Best Buy® MemberMember

    I have purchased 4 refrigerators over the last 20 years and I may have finally found the best one for the money. I purchased a Frigidaire in 1999 (side by side), a Samsung - 4000$ in 2012 (side by side with bottom freezer and middle drawer), another Frigidaire last year at Christmas and finally this one in Jan 2019. The Frigidaire's water line leaked all over my hardwood floors and the doors popped every time you opened them. The Samsung ice maker went bad within 15 months of having it and didn't make ice fast enough for one person to use. This one is quiet (a little noisy when the ice maker is filling up) but you never run out of ice and the doors are so smooth. It also has a ton of room! 5 stars

    I would recommend this to a friend