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Customer Ratings & Reviews

Your price for this item is $1,889.99

Customer reviews

Rating 3.6 out of 5 stars with 57 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Installation" was by two truckers. After a complaint, a second set of truckers spent more time arguing that nothing could be done than they did in leveling the fridge. The ice maker is noisy. There is more noise off and on from some function. The meat drawer binds rather than slides smoothly. The fridge is still not level. Yes, the floor is uneven but the screw devices on the fridge do not have the range to overcome this; our prior refrigerator's levelers took care of that. If this was a $100 TV, I would have taken it back but the logistics of trading out a refrigerator have resulted in a decision to live with it but there must be a better counter depth solution out there somewhere. I would happily pay more for quieter ice maker, leverers with more range, drawers that pull in and out without binding, and a refrigerator that operates silently.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DouglasR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Whirlpool Refridgerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is that it does make a noise constantly. I am trying to buy a filter wondering if the is the correct one for it? EDR1RXD1

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Only size option in white that fit my space.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good exterior appearance. Very limited door storage in both refrigerator and freezer. Coiled water hose behind vegetable drawer is a poor design and cheapens the interior appearance. Louder than previous refrigerator.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our fridge broke right at the start of the Coronavirus situation. I wanted something fast but didn't want to spend that much money on something I would hate. The original delivery date was postponed but 3 weeks later I had my fridge. We had to install it because of the pandemic - that was interesting! I like the fridge. It looks pretty. I had to buy an additional shelf for the freezer but in the reviews I had read, I expected that. It would be nice if they included it because that was an additional $114.00. My big thing is noise and the condenser on this is a bit loud but it only happens every once in awhile and for a very short time so it is bearable. It has not woken me up so that's good. My kitchen is small and not fancy so this works. We haven't had the water and ice hooked up yet because of the COVID 19 but I am looking forward to having that set up. If you don't want to spend a lot but want the side by side, this is a good option.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Looking Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The white fridge is clean and fits perfectly in our office space. We needed a counter depth fridge that would not interfere with existing doors, and this worked perfectly. Ice maker is a bit louder than we would like, but the fridge has plenty of room for our 8 person office.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great countertop fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect if you’re looking for a small fridge, like for a family of 2, may be up to three. I read some reviews about being noisy, that is if you’re paranoid and pay too much attention to your surroundings

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Whirlpool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator made a loud humming noise shortly after we turned it on. Contacted Best Buy to request a return. I have never had a problem with Whirlpool products, but unfortunately, this one was a lemon.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Nice but noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge A little smaller than previous Motor kind of noisy

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    OK fridge. Noisy compressor.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge but noisy. Whirlpool needs to create a field kit to install to reduce noise level. Noise is irritating in a quiet room. Status panel needs service for trim around it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rich, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Refrigerator review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was delayed innumerable times. Local Best Buy Store Manager was instrumental in finally getting the product delivered. Refrigerator does not have much flexibility in shelf placement. Door bins look cheaply made. Ice maker is extremely loud.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Refrigerator, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Cons mentioned:
    Noise level, Shelving

    Rated 3 out of 5 stars

    Nothing special

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just a refrigerator. The only one I could find to fit in my space. It’s noisy, and didn’t come with enough freezer shelves. I had to order 2 extras on my own. Also, the shelves in the refrigerator section are not adjustable.

    No, I would not recommend this to a friend