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Customer Ratings & Reviews

Your price for this item is $1,889.99

Customer reviews

Rating 3.6 out of 5 stars with 57 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Design

    Rating 3.8 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-4 of 4 reviews
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Installation" was by two truckers. After a complaint, a second set of truckers spent more time arguing that nothing could be done than they did in leveling the fridge. The ice maker is noisy. There is more noise off and on from some function. The meat drawer binds rather than slides smoothly. The fridge is still not level. Yes, the floor is uneven but the screw devices on the fridge do not have the range to overcome this; our prior refrigerator's levelers took care of that. If this was a $100 TV, I would have taken it back but the logistics of trading out a refrigerator have resulted in a decision to live with it but there must be a better counter depth solution out there somewhere. I would happily pay more for quieter ice maker, leverers with more range, drawers that pull in and out without binding, and a refrigerator that operates silently.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, DouglasR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Whirlpool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator made a loud humming noise shortly after we turned it on. Contacted Best Buy to request a return. I have never had a problem with Whirlpool products, but unfortunately, this one was a lemon.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    OK fridge. Noisy compressor.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge but noisy. Whirlpool needs to create a field kit to install to reduce noise level. Noise is irritating in a quiet room. Status panel needs service for trim around it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rich, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 2 out of 5 stars

    Awful refrigerator/ freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depth of refrigerator/freezer is too small. Interior light has taken a large space. Interior water line is bundled and tie wrapped taking space. Can I get a replacement?

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand