Customer Ratings & Reviews

4months later this thing is bouncing all over my floor lould as heck

Have enjoyed this washer very much and look forward to many years of service.

I do not like the machine at all - it does not fill all the way - not happy with end ckesning

The loads need to be on the smaller size but its a good washer

I wasn't happy with this washer. Wasn't washing the clothes. Plus very noisy.

waiting until spring for install room not set up yet

I was dispointed wash broken the first week , ad to call for repair

I posted a review several weeks ago and was ignored

As many of you baby boomers have found out by now, they are making top loading washers so that hardly any water is used to clean your clothes. These are the new "high efficiency" washers. Now we all know this is absurdity for top loaders. You can't clean clothes in 1.5" of water regardless of what they try to convince you of. And for those of you who have suffered this new "efficiency" malware, and have felt you will never have clean clothes again in your lifetime - You can now celebrate. Wonder of Wonders, Miracles of Miracles! I found out how to overcome this problem with this model Whirlpool. What you do, is first, do NOT put your clothes in first. First, leave the tub empty and select the "Bulky Items/Sheets" setting. Then press the Start button and let the tub fill. It will actually fill to about 4 inch depth of water (I estimate). Oh but it won't stop there!! Allow the machine to start doing its "agitation" (if you can call it that, seeing how the washer has no "real paddles" to fully agitate water like older models had). After about 20 - 30 seconds of agitation, the machine will start to add more water for about a minute or so. Then WAIT longer. The Machine will again start to "agitate" and will after another 20-30 seconds, start to fill with more water. [The machine is trying to figure out how much water it needs.] Repeat this process a few more times (like 2 or 3 times) and look inside (Note: you can look inside after each "agitation/adding water" cycle - check when the water stops running). You will say "OMG - I don't believe it, there's lots of water!!!" I am not sure if the machine is capable of overflowing so keep an eye on it. I just know I have looked and thought whoa it really does fill high - like to the brim or close! Once you have the water at a high enough level, you can add in your clothes. With my washes the machine does NOT empty any of the water once you put the clothes in. (I have read this somewhere that these new machines will actually lower the water level if it is higher than the sensors allow - I mean what a waste of water that would be - eh!?!) You should add your soap in after the first fill cycle when there is about 4" of water in the tub. Or you can add it in later. I use powder soap (cause I like it) and I add it directly into the tub (with the lid open) and allow the "agitation" to mix it in. If I am using bleach, I also add bleach at the same time. Now admittedly, I discovered this while washing actual bed sheets. But I think it should work on regular clothes too. I will be trying to verify this. Now as far as the rinse cycle is concerned (and I always use 2 rinses), I am not sure that the water will fill as high up as it did for the wash, because, per chance, the filling up of water for a rinse cycle may not sense the same as for washing. I have not made this part of my routine yet, and have not tested it, so I don't know. But if you are rinsing, you could use the "2 rinses" setting and after the first rinse and spin, you could remove the spin-dried clothes (cause they would not be water laden and heavy after spin drying I would think) and refill the tub with fresh water using the same procedure as before to try to raise the water level higher. Once full, you put the laundry back into the filled tub before the actual rinse begins. Let the washer finish its cycle. At the very least, we can now fill the Whirlpool tub to the brim! I really hope this helps all who have been sorely disappointed with the new high efficiency technology. And BTW, note that not even the Tide company (the high efficiency detergent soap "gurus") knows how much soap to put in these washers. They define small, medium, large, extra large, extra small loads, etc., but they never note the size of the tub. Is a large load in a 3.0 cu. ft. tub the same as a small load in a 7.0 cu ft tub?? You really have to specify the amount of water used, or clothes volume or weight or something to have a measurement of any meaning. I mean what if you need a Pod and a Half? Can you split up pods? Do you want to split up pods? Basically, the terms small, medium, and large, etc. mean nothing by themselves. Yet we have a whole industry of "efficiency" and "technology" and "new and improved" that doesn't see a problem with an undefined ratio of soap/water, I guess because in their misguided efforts to minimize the use of water, they sacrifice logic and wisdom. Oh well, as I like to say, "all our institutions are failing us." Happy full tub washing!

I am not satisfied with the washing ability of this product.

Being a smart machine I m not satisfied with the results

In less than two months, the sensor was malfunctioning.

Defective products work only for 2 weekso bad products

Like everyone else I researched all the various washing machines. EVERY one of them have negative comments similar to what we see with this machine. So rather than concentrate on the negatives I looked at the positives. Ordered the machine online and it was delivered two days later. Hooked it up, leveled it and ran the "clean machine" cycle first. So far so good. No leaks, no weird noises, typical noise level of an HE machine. Actually MUCH quieter than the Kenmore it was replacing. The one that would literally walk out of the laundry room into the kitchen (on the spin cycle) banging away like a war drum. Now for the real test....work clothes. Set it on heavy duty, normal wash, cold water, one spin. Added the detergent and started the machine BEFORE putting the clothes in for a few moments to dilute the liquid detergent I just add, so that no liquid detergent was sitting on the bottom. Added a half dozen pairs of jeans, shirts, socks, etc. and let er rip. About 45 minutes later the wash is done, the clothes a bit damp no different than any other machine, and YES they were clean.. Looks like we have a winner. Only advice I have for other is to READ THE MANUAL, follow the directions and DEFINITELY use an HE detergent. Five stars for a $400 machine..

I was a little hesitant to buy this washer because of the 3.1 customer rating, but the sales price of $449.99 with free delivery and haul-away was attractive. So I decided to give it a try, and I'm glad I did. The washer is very quiet comparing to our old one, and it has good features and good capacity without an agitator. Now we can wash large items such as bed cover with ease. The major complain in other reviews about the washer leaving too much water in clothes after a complete wash is misleading! My advice to those people is: READ THE MANUAL! On page 6 of the user manual is the Cycle Guide, and it clearly explains how the washer will spin in different washing cycles that include "No Spin", "Low Speed" and "High Speed". Now I'm glad I made the right decision to buy this washer without solely relying on other people's reviews that can be misleading.

this is my first new washer in over 15 years and I am mad at myself for waiting so long,, it is really easy to use, plenty of options and love the pre-soak feature, I also love the one or two rinse cycle and the thing that really shocked me was how BIG it is, I have washed comforters with ease and still little strange not seeing the middle post thing in the drum,, but our clothes come out awesome.......

I was very hesitant to make the move to a HE (high efficiency) washing machine, but I am sure glad I did! I was also hesitant to try Whirlpool, as I had never had one before, having had Kenmore and Maytags in the past. I am VERY impressed with this machine for the price. I was also slightly hesitant after reading some of the reviews. I believe their confusion is with the difference between agitators and HE machines. They are very different, they make different noises, etc. The clothes came out SO clean and used so little water, I couldn't believe it!!! I'm very glad I made the move to HE, and this machine is terrific for the price. I would highly recommend this machine!

It was a great washing machine but it started smelling burnt after 3 years and stopped washing correctly. Thank God I had the warranty and was able to replace it. It worked really well for the time that it worked. We were able to wash our king size covers no problems.

This is the first washer that I've purchased, so I do not have a lot to compare to. I knew I wanted a top loader but this is the first I've ever used without the agitator; I'm pleased with it. Senses the weight of the load and uses the amount of water accordingly. Does it make noise? Some...but it's a washer and is meant to do a job. Personally, I can deal with a minor noise to know it's working. Some of the other reviews make it seem like you cant hear yourself think over it...it's not THAT loud. I have never used a SILENT washer. I figure, it has a motor and moving parts, it will likely make some noise. Anyway, I'm happy with it.

Just had this delivered and installed yesterday. We've ran a few loads in it now. It cleans very well, and the clothes turned out nice. I used a Downey ball for my softener and it worked well. As many other reviewers have said, it is LOUD. Fortunately our laundry room is far removed from the rest of the house, but I could still hear it (though not very loudly) two rooms away. Yeesh. If your laundry is in the garage or far removed from where you'll be while it's running, then this will be just fine. If your laundry is in a hallway closet or something, I definitely recommend searching for a quieter model.