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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 658 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer, especially the removable agitator and its cleaning performance. The large capacity and quiet operation are also well-received features. However, some customers have reported concerns about the product's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 658 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly gets the job done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly gets the job done. Wash to use and looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get my clothes clean.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I have no complaints. New technology to get clothes clean and a great value.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    6 months old and already bought a replacement

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, this is the worst washing machine I have had in 20 years. The washing machine had a drain pump failure yesterday. Afterwards, I had a machine filled with water and sheets and the lid locked. I have spoken with customer service. I have read the owners manual and I have even searched YouTube to resolve this issue. What I have discovered is that there is no way to unlock the lid in an emergency situation (short of breaking the lid open). Customer support informed me that only a technician can do it (and the first available appointment was in a week). I ended up cutting the latch because I was not happy that I had to have a washing machine full of water and a full load of sheets for a week. Buyers beware! I expressed my safety concern to Whirlpool customer service and I don’t think anyone I spoke with actually cared.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, LOLBrian. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how well it washes clothes, but I am still not a fan of the preloading of the detergent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased the refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very good purchase. I love the refrigerator and a size for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Installed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had my washing machine hooked up for a week as it took the Best Buy delivery service team 3 visits and a plumber to get it all set up..ridiculous But I have enjoyed using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine plus Best Buy had the lowest price (including incentives). Hope it lasts a long time!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had nothing but issues with this washer. The fill sensor went out in the first machine with 48 hours. Best Buy replaced it and we assumed it was a one time issue at the factory. They delivered the same machine and within 20 days it was doing the exact same thing. Water pours from the machine because it continues to add water when it is already full. DO NOT buy this. Go with a different brand.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook at https://tinyurl.com/Whirlpool-Facebook or Instagram at https://tinyurl.com/Whirlpool-Instagram so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Whirlpool washer. I missed the agitator!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Really nice and simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done and does what it’s supposed too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good haven't had them long enough to give a better review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another ones returm is someone elses treasure

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd time I have made a purchase from the outlet store, as all the other times they cannot be beaten on price. If you are purchasing appliances items make this store your first place to look , I always do and the savings unbelievable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit complicated at the beginning didn’t really know much on how to use it. After a few times I started to get the hang of it. Other than that seems to work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outlet Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great deal from a outlet purchase! A very nice saleswoman put us at ease on a outlet sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my washer I got to say they send me a bad one the first time but they end up send me a new one thanks for stepping up to the plate Best buy

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Whirlpool washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 1 week then it went walking..lol..done a empty rinse and spin done the same

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    No ox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job putting up the new dryer and washer and remove the old washer and dryer they did a great job Indy we’re on time and they kept on texting me to let them let me know how far they were and what time they will be at the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    W

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That washer machine is perfect the smart washer works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer is AWESOME!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is HUGE! No problem washing anything from delicates to a king sized comforter! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is close to what I wanted, and it fits all mine once

    I would recommend this to a friend