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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 655 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer, especially the removable agitator and its cleaning performance. The large capacity and quiet operation are also well-received features. However, some customers have reported concerns about the product's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 655 reviews
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. Love that you can remove the agitator for large loads.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust Whirlpool. Very good products. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! I can finally wash anything I want, large or small.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Motherboard failed at 2 years. Do Not Buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motherboard failed after 2 years. Warranty only last 1 year. I was able to self diagnose and buy replacement part for $160. Anyone else would have a $300 service call and $300+ part. Even local appliance guy said no one around here could diagnosis it without a “special whirlpool diagnostic machine.” Unacceptable for a $900 2 year old machine. Don’t waste your money on the technology. Spend it in tried and true speed queen.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large capacity. Fits blankets and comforters withease

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes come out ao clean compared to out old front loader. Just have to make sure you load balance the machine

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine is very quiet . Nice it will wash large blankets and comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I cannot believe what a steal this was purchasing this reduced washer we’ve had the chance to use it now the delivery was fast and easy the setup was amazing the delivery guys went above and beyond in care for my items. And this washer has all the latest tech. I can’t believe it has Bluetooth for me to start my washer remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the color. The app is definitely a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly well ,and was a good purchase.I’m soo happy with Niceee

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Watch machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is very quiet it does a job very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great!! Love the removable agitator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst washing machine I’ve ever used

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My most recent washing machine was from an apartment complex that looked like you’d get tetanus every time you walked past and was older than dirt, but I never had problems washing a thing in it. I was so excited to buy my own set though and I can’t tell you how much I’ve regretted the purchase and will never buy another whirlpool appliance again (I bought a whirlpool fridge as well back in July the same time I bought these and it was broken on delivery- a new one isn’t in stock until November 1). The first time I used this I had barely visible mud on the back of my jeans where my shoe had just gotten the back of one while I was taking off a sneaker. I threw them into the washer, normal cycle, with a normal size load and they came out with the dirt wet, but unbothered. I should’ve requested sent this back after that, but passed it off as a one-off. Ever since then the load balancing has been a total nightmare. It’s to the point where if we don’t have issues with a load of laundry I feel an absurd amount of relief and DREAD doing the laundry. I’m sitting on the floor writing this, in tears, at 1 AM babysitting the washing machine after trying for two hours to balance it. We have a sick kid so currently two beds are totally stripped of their sheets and no matter how I arrange the sopping wet sheets from just the twin bed (first casualty), the washing machine is so off balance that it started slamming into the wall next to it and lifting itself inches off the floor. It woke up everyone upstairs and my kids were terrified thinking someone had broken into our home it was that loud and jarring. I’ve never seen anything like it. Then after shutting it off and canceling the cycle (screen was dark) I opened the lid and water started rushing from the faucet that goes directly into the drum and the screen was still black so I couldn’t even shut it off. Because the machine will try to “load balance” by adding more water, it just gets increasingly more absurd and difficult to move heavy sheets and towels. We moved into a new build and every appliance is whirlpool. I called whirlpool to register each appliance and the rep was like I strongly recommend you buy warranties on every appliance - $17 monthly for each one. Honestly, this feels like a huge scam to sell terrible products. If this is totally unlike other reviews, I will have to assume the other culprit is Best Buy because the fridge and this set both came from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, LynetteW. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Children are able to use with easy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the new washer gets the job done you can wash alot of clothes at once.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been very pleased with this washing machine, it does a nice job of washing clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a awesome washing machine especially for a big family. Love that the agitator can be removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what exactly what I wanted. It works really well and I like the color and simplicity of it

    I would recommend this to a friend
  • Pros mentioned:
    Removable agitator

    Rated 2 out of 5 stars

    Adequate however not up to expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes not fully rinse of detergent on all cycles. Controls easy to use. Agitator removal is good design, just not sure if beneficial.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Waher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and clothes are very clean. Not recommended with PODS.

    I would recommend this to a friend