Customer Ratings & Reviews
- Model:
- WTW8127LC
- SKU:
- 6512746
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer, especially the removable agitator and its cleaning performance. The large capacity and quiet operation are also well-received features. However, some customers have reported concerns about the product's reliability.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it! So happy with the purchase
I would recommend this to a friendDefinitely buy the set!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washing machine and dryer set. Love love love.
I would recommend this to a friendDave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However, first washer leaked on first load and had to be replaced.
I would recommend this to a friendOwner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Want to get the best washer and dryer that will last for Years.
I would recommend this to a friendGreat washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was awesome! They came in set everything up for us. Product is amazing
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and delivery and setup. Washer is all it says it is
I would recommend this to a friendMy washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!! Everything I expected and more. So many washing options,
I would recommend this to a friendExcellent Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is happy... wash your clothes with no issues.
I would recommend this to a friendCEO
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, thank you Best Buy for a seamless installation
I would recommend this to a friendWe like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good!! Works like a champ! Couldn’t be more pleased!
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product would recommend. Work well and large drum
I would recommend this to a friendWasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer came damaged, the service department cannot schedule a replacement until 24 hours after delivery. I have not used it yet.
I would recommend this to a friend- Cons mentioned:Reliability
Last time I’m buying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine keeps breaking over and over this is the third machine in the shop dispenser didn’t work the top door latch kept on messing up scratch the whole unit. I was very unhappy again this is the last time I’m buying.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Lucy. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy online Customer Service is filled with untrained people that can't answer questions. When i finally got the machine a month and a half after ordering it., the delivery people were incompetent also. They failed to connect the drain hose correctly which came off on the first wash, they also couldn't connect the water supply lines to the correct hoses. Hot went to cold and cold went to hot. I want to buy a dishwasher.... Not happening through Best Buy. There isn't a customer service line in the United States
I would recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the wireless features and how you can load and go
I would recommend this to a friendRun!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this washing machine but don’t waste your money!!! CONS: wrinkles clothes like a dog was chewing on them. 2. Doesn’t ring water out of clothes, they are always too wet.3. Delicate cycle is worst I’ve ever had, clothes are spun like a regular cycle and wrinkle like I’ve never seen before. 4. Load & go is the WORST innovation ever..it’s constantly running low,..even when you just fill the drawer..it is ridiculous. It doesn’t dispense soap unless I turn the water jet on first and then start a cycle. 5. There’s always a lot of condensation on the washer’s lid when a cycle is done, you open the lid and water drips everywhere… I’ve bought enough washers over the past 5 years, this is by far the most frustrating…
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Nido. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Noise level
Very good washing machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and wash clean. No buyer’s remorse, doesn’t use a lot of water. The sensor will measure the amount of clothes the amount of detergent and water accordingly. I also purchased a Whirlpool refrigerator.
I would recommend this to a friend Far from the quality of your parents Whirlpool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of JUNK! Do not buy! Won’t clean your clothes.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via:
Facebook at https://tinyurl.com/Whirlpool-Facebook
Instagram at https://tinyurl.com/Whirlpool-Instagram
So we can investigate this further to see how we can help. We’re looking forward to hearing from you.
- Cons mentioned:Reliability
WORST PURCHASES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is a disaster I had it for 5 weeks and had to schedule maintenance three separate times. In the span of 5weeks I was only able to use it for one week. Also whirpool refused to replace it even though I had a manufacturer. DO NOT BUY IF YOU CAN.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Adonijah. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trying to learn the cycles. No instructions with it. What's in the papers that came with it is useless.
I would recommend this to a friend