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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 652 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer, especially the removable agitator and its cleaning performance. The large capacity and quiet operation are also well-received features. However, some customers have reported concerns about the product's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 652 reviews
  • Rated 5 out of 5 stars

    A breeze of a washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with this purchase. The detergent dispenser makes this a “set it and forget it”-type of wash. Clothes come out clean and bulky items like comforters, sheets, and towels are not a problem. Plenty of room in this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine for anybody, just Load & Go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owning this washer is second to none of the cost. It’s nice to just put your dirty clothes in, close the lid and several minutes later open the lid and baaaam your clothes are clean. Just throw them in the dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and helpful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the washer real quick. Had a little leak and Geek squad came out within a few days of calling. Couldn’t find any problems and exchanged it with no questions asked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool 43

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lil loud and the buttons are a lil touchy/tricky at first but overall a great machine. We shall see how long it last.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Certified

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine as I surprised my self it’s smart machine w/ the capabilities of phone app it is amazing , enjoying machine self cleaning and self adjusting for proper balance

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible. Lasted less than 2 years.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give no stars if I could. Terrible washer and poorly manufactured. One of the lid hinges was installed basically scraping up with the washer metal and began rusting in the first couple weeks. Within the first couple weeks of owning it you could hear some grinding that only worsened over time. Had to manually balance the items inside on each wash or it sounded like someone was beating the machine up with a bat. Had a tech come out and look at it, the balancing rods were replaced and then the machine fully gave out in less than 2 years.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Whitley Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore the Whirlpool washing machine, it operates smoothly, leaving hardly any clothes wet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Brand!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for different brand and we still stick with Whirlpool due to the quality. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love using and I have trouble with it. I would definitely recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Machine Leaves Clothes Dirty, Not Clean

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I splurged and purchased this washing machine in Oct. 2022. And I deeply regret it. This is the worst washing machine I have ever had. It not only doesn't clean my clothes, it leaves them far dirtier than when I put them in the machine - leaving lint and detergent all over them. (See attached picture of my black pants that I air dried after taking them out of the washing machine.) I have to use the highest amount of water because the clothes are never wet enough to allow them to be cleaned, and this STILL happens. Save your money. Buy something less expensive because it's not worth it if it doesn't do the one job it's meant to do. I want my 20 year old basic GE machine back.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, LisaR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Removable agitator

    Rated 5 out of 5 stars

    Whirlpool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The removable agitator is amazing. It allows me to wash my king sizes comforters with ease. I like the different features it has. Load and go is great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the money. Very efficient easy to manage!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but problems since day 1. Service person has been out 2 times and has yet to fix the issue. Bad motherboard. Now bad motor assembly. Only been about a month and a half since purchase.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nothing but problems with this washer from the beginning but Best Buy has been wonderful with their help & assistance.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Worst purchase ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had mine for only a few months and since day one i noticed it didn't wash very good at all and now it just stopped working

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    Started tumbling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clothes would get tangled up in a ball leaving it completely wrinkled and it wouldn't wash right. Also the washer started tumblinb back and forth and we only put a small load.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Ajreza, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond happy, I got this one. It exceeds everything I thought of.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    In Love w/ My Whirlpool! Never gonna give you up!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like the ease of use and simple selections. I love that I can remove the agitator for items like comforters and quilts. Big plus!!! Plus it measures the load and adds the appropriate level of water. So cool!! Whirlpool girl for life!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three front loaders, I needed something better. I chose this model based on the sales persons recommendations and I am so glad I did! It has a larger capacity, a quieter spin, the clothes feel cleaner and the machine is simple to use. I am hopeful it’ll last longer than the three years my previous machines have worked.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. It is super quiet and gets clothes cleaner and faster than the 5 year old Maytag it replaced. It's large capacity so if you are a short person it would be hard to remove clothes - I'm 5'5" and can manage okay but have to stretch. I like the option of easily removing the center agitator for large bulky items. Control are easy and intuitive.

    I would recommend this to a friend