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Customer Ratings & Reviews

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Comp. Value: $1,259.99

Customer reviews

Rating 4.4 out of 5 stars with 805 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly praising the removable agitator, cleaning performance, and large capacity for handling bulky items. Many appreciate the quiet operation and ease of use, with some also liking the color. However, a few customers have reported concerns about the washer's long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 805 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice wash machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the washer and the load capacity. The agitator in the middle helps to really get the items cleaned. It’s also nice that the agitator can be removed to wash a comforter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than the front loaders!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a great job. I've had Whirlpool front loaders for years that did not offer the level of wash or options as this one does. Additionally, front loaders tend to leak have more problems, so I didn't want to deal with this anymore! I strongly recommend this model instead of front loaders.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Capacity

    Rated 3 out of 5 stars

    Not the best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Capacity is good. I don't like that the options for spin are none, medium or high. There is no low/gentle spin. Gentle cycle clothes that need to be hung to dry are really wrinkled. I like the removable agitator. Instructions for using this machine and the different options are non-existent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    House mom

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to do the job!! We like best buy it's very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Was just too small for my family. So I decided to upgrade. No issues with it tho.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked the update with the machine by now including a removable agitator. Old one did not have this and with it, I notice items wash better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable and sharp appearance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the washer and dryer set and we couldn't be more happy as they have not had any issues so far and the extra functions have been great to help with different items needing to be washed. Would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removable agitator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works well. We like that we can remove the agitator. We can't figure out where to put the soap!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Bought after our washer (prior model) died after only 3 years. Love that you can remove the agitator for blanket. It is bigger so my only issue is getting the clothes out after a wash. I'm 5'2 so it's very hard for me to retrieve the items from the bottom of the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the depth of the washer for larger items like bedding. the ease of the buttons and functions. The load and go tray is a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great, good customer service when i was in the store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with this washer. Cleans very well!!! I am very pleases with everything about this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love my new washer and dryer!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious. Easy to use. Beautiful grey color and modern looking.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Overall performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying the performance of the washer just wish the fabric softener dispenser actually worked. Absolutely love the feature of the removable agitator for large blankets & comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Capacity

    Rated 5 out of 5 stars

    Whirlpool top load smart washer is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The match for my new Whirlpool dryer and love it. I was apprehensive after having front loads for years but think I've changed my mind. This washer holds more and I love the option of using the agitator or removing it. Another win for Whirlpool!

    I would recommend this to a friend
  • Pros mentioned:
    Agitator, Capacity

    Rated 1 out of 5 stars

    Needs more research and development.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer for a year. Just my wife and I. I thought while shopping for a washer the removable agitator was a great idea,has a extra large capacity tub. We have owned many washers over the years sears brand, whirlpool lower capacity which actually worked better then this one.I thought larger capacity meant you can put more in to wash wrong. This one goes into a out of balance mode if you don't stop it and adjust clothes it continues to try to balance the load which never does . The clothes also don't get all the way wet . The load and go dispenser is a total waste of time and space uses either to little or too much soap,I have even had the pod not even dissolve when put in top of clothes not using the dispenser ends up stuck to clothes and need rewashed. Had a empty pod stuck to clothes in dryer that needed rewashed. We paid 2000. For the pair . When this one breaks going back to what we use to buy smaller capacity. They need more research and development on this one do not buy.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, GeoffG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Whirlpool Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Whirlpool washer works reasonably well for everyday loads and has a straightforward, user-friendly design. It gets the job done, but the performance feels pretty standard—not exceptional. Some cycles take longer than expected, and the cleaning power is decent but not impressive. Overall, it’s a reliable, average washer that meets basic needs without standing out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, consistently washes at a high level. I had the set before I moved, and I bought it again for my new house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding Whirlpool Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer with convenient access and while there are a number of controls, they're easy to understand and navigate for various wash settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer, and I'm glad we bought it. It does a great job washing our clothes, and I love that it is a top loader and has an agitator (that you can remove, if desired). I give it 4 instead of 5 stars because: it is so deep that it is awkward to remove all the wash out of it, and I'm 5'8"; I can't imagine how impossible it'd be for anyone shorter than me since it is uncomfortable for me at my height. Also, I hate the "water spray" button on the outer left rim- I find it useless AND I constantly hit it by accident when retrieving my clean clothes from the washer, forcing me to re-wash them since I just accidently soaked them again with the "water spray" button. We never use the auto laundry soap dispenser; we use Blueland tablets instead and toss them in at the beginning of each wash. We love the "pre-soak" option: for no more water than a regular wash, the clothes get cleaner with this option.

    I would recommend this to a friend
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