Customer Ratings & Reviews

The agents from the geek squad were great. Did the install, checked to make sure everything was installed correctly and was working correctly, Also cleaned up all the mess before leaving. All were very knowledgeable, fun and polite to work with.

The agents mounted my tv, mounted the doorbell, mounted the cameras and installed the mesh wifi. They were amazing and went above and beyond to make sure everything worked. Highly professional group.

Best Buys Geek Squad installed the Swann security system which included nine high definition cameras each with audio. They did an excellent job, system works great. They had to do the install running cables in a very hot attic during the summer. They were very friendly and helpful. Before leaving they made sure the system was up and running without any problems.

They used a 3rd party instead of geek squad. I have exposed wires. Busted siding on my house. Left a mess at every camera install. Broke one of the cameras. Extremely disappointed!

the agents did not mount the camera. They never open the box to try they said they could not run the wires in my Attic. Again they never open the box to try.

We thought it was going to take a while, but the agent that came set everything up without a problem. Quick, clean, neat and fully functional! We highly recommend this if you have a 2 story home, and are afraid to do it because of that!

Great Customer Service, I will use Best Buy again and refer them to my friends and family.

The gentleman that came out did a great job installing.

paying 4 item ang installers have been no show 7x til this day 10/18/21 still no installations and no call back I'm frustrated n upset for lack of compliance.

up 3 hours early, drove 60 miles to meet 7am-7-pm window. Waited 12 hours-STOOD UP

Tech came and install my cameras on little time it’s a good team

Horrible, canceled my appointments 3 times and continued to reschedule it and kept canceling it. I was forced to cancel my purchase even though I really wanted the cameras because of the uncertainty. Now what bestbuy?????

The first time BestBuy sent installers out they were only wireless camera installers and couldn't do our wired camera installation. The second time the wired installers came out but said they couldn't work on two-story houses (which there are a lot of). The third time was supposed to be canceled but instead a different pair of wired installers should up who also couldn't do anything except by showing up way too early before we were ready. Just a complete waste of time and money. They second installers said they would ask for a Home Advisor to come out and based on our house and what we want covered give a recommendation as to what system to buy that they could install. Still waiting to here from someone.

Agents installed and mounted my cameras and hooked up the video component

I am so please with the equipment and especially with the installation of my new security cameras.The company you sent out to do the installation was fantastic.Thank you to Tra La Bai Smartech for a job well done. Wanda Sanders

I purchased this service thinking the installer would conceal the wiring for the cameras through the walls. When he arrived he said he doesn't do that and I would have to hire a technician to come out and install outlets by each outdoor camera and then he could come back and plug them in. Why would I need someone to come and plug in the cameras at that point? I returned the service.

Great customer service very happy with my cameras. Will definitely shop online again.Thanks best buy!

The installation of my equipment was done in a professional manner. Absolutely thrilled with system

Very disappointed with the communication and the service. No calls were returned form the original tech that was suppose to do the cameras and WIFI.

I was so impressed with such clean install Chad did. All wiring neatly done and it looked like a pro did it. Everything, excellent workmanship His agents worked nonstop good crew. Great job Chad !!!