Customer Ratings & Reviews

Installed ring light outside of home. Quick and seamless

Excellent team of installers, profesional and very knowledgeable

This is a very good user friendly and safe home security system for the price.

They over charge for an install service, that when they arrived after being late. Then an unfinished looking lousy job.

cant see the cameras when i leave the home and that is why i wanted them installed.

Unfortunately i can say nothing good about this cause they couldn't installed any cameras

Totally excellent and professional service! They came with 3 people and worked great as a team to finish the installation and I am very happy.

I love this! lets me know who and what is going on outside my home even...a little delayed at times..

Our totaltech team installed the Swann System when they did the installation of the doorbell. Once again Teddy and Braxton have proven to be the go to guys. They were patient and respectful with all our questions. We are very technically challenged.

The young man that installed the cameras did a good job.

Issom B. at the Merrillville, IN location was so very helpful! I would go further to say one of the best technicians I have encountered. He was patient, knowledgeable and explained everything to me. The cameras were installed in a quick manner.

They are up and working. I wish the recorded days were longer than 10 days.

The agent did a wonderful job installing 6 cameras and a doorbell camera for our home. He was very patient and helpful with ensuring the cameras covered the necessary field of view that I wanted, as well as showed me how to set up the app on my phone and Apple TV.

Ed- has excellent customer service. Knowledge based on 10 years of experience and it showed! Service of installation of the outside security camera went fast and done so well. Thank you Best Buy!!!!!

I just want express how thoroughly impressed I am with Best Buy service for camera installation in home. Your employees were all very courteous, knowledgeable and professional. Greg and Tyler are not just great tech guys but they are fantastic people as well. Sincerely, Paul

I am very happy with the swann wired security cameras that we have. Very clear recordings. I definitely would recommend them to people and I have already .

I waited 3 weeks for them to install my cameras. The day before the guy was supposed to come out, he called and said my roof was too tall (15) feet and he would be unable to complete the work. Im ok with that if someone told me that 3 weeks prior. If the associate would have read the notes earlier, he would have known. I lost time from work due to taking off in anticipation of the install. Would not recommend these guys. If they miss small details such as reading a note, what else may get missed.

The tech spent most of the day in a very hot attic installing these cameras and did an excellent job. The cameras have a clear picture and function as advertised.

I was able to get a weekend appointment which was handled by a contractor. The contractor was very friendly and helpful. She made sure I was able to use and all the functions of the system after installing it and before she left. This was great since I'm only off on weekends and I didn't have to miss a day of work.

ZERO Actually this one purchase convinced me to cancel my membership The worst interaction with any store the contractor called me 10 minutes to expiration of appointment to ask me if I could change the date when i said NO he said they dont do wired installation I did not put any star The guy who helped when i came to get my money back was exceedingly helpful and pleasant but I will not come to BEST BUYS anymore and have told family memebers some were aware I was waiting for the Install i DONT WANT YOUR POINTS KEEP THAT CRAP