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Customer Ratings & Reviews

Customer reviews

Rating 3.3 out of 5 stars with 41 reviews

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63%
would recommend
to a friend

Customers are saying

Customers love the brand-new look and affordable price of the refurbished Xbox. However, they have concerns about the excessive noise it produces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 41 reviews
  • Rated 1 out of 5 stars

    Worked for 6 days, had a general hardware failure

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this to be able to play some games with my college roommates after we graduated and thought, "Wow what a deal". It was too good to be true. It was shipped to my house very fast and it work great, for about 6 days. I played MAYBE 12 hours total when I had it. I got it on a Tuesday, played it a couple hours a night until Friday morning, and then it sat in my apartment turned off while I was away of the weekend. Come Monday night I turn it back on to play MW3 and it won't connect to XBOX live even though my isp is good, and then the single player has really grainy textures not to mention long loading times. I turned it off and then about 1 hour later I tried to turn it back on and bam, red ring on the lower right corner. This denotes a general hardware failure, not a RROD(I had a small fan blowing on it constantly). The repair company must have horrible quality control at their factory because this is just pathetic. I called Best Buy customer service, they were a great help and are sending me a return label so they can credit my card back the amount I paid. Please take my advice and shell out the money for a Slim, I know they didn't fix the 360's issues but you have a much better chance of your system lasting than playing Russian Roulette with the Refurbs. Hope this helps.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Disc read

    Rated 5 out of 5 stars

    Works great :)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It works great, but not always able to read a disc, but if disc is taken out then it does read it. Excited to use it for many years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like brand new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was like brand new, couldn't tell the difference of it being a refurbished.....awesome product.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    i hate buying online

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this xbox and then sold my old xbox to by the new COD Black Ops and wen i plugged my new counsole in and put a game in the disc dry wouldnt spin also the head set that came with it was broken

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox 360 elite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this Xbox 360 elite consele is very impresive and it as alot of memory and 3 times faster than a white arcade console and I recomdem you yo buy it

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    It died

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I died the "red cirlce of death" one week after plugging in the refurbished model. Xbox's are known for this per teenagers polled. A christmas present let down. I UPS'd it back, waiting for a replacement, shouldn't take long. The warranty is only for 90 days so I suggest you purchase the insurance plan on this. I'm lucky it died quickly or I would have been out of luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Buy, Totally Worth the Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great shipping, Console looks great, sounds great, everything that was said to be included was included. It all looked brand new. I am extremely happy with this system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this xbox but the componet cable didnt work but good thing i had a spare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XBox is working great, just like a new one would. The only problem is the controller. The "Left Trigger" button sticks sometimes. Otherwise, all is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refurb!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my xbox 360 and its awesome! Works perfectly! No cosmetic flaws or anything else wrong.

    I would recommend this to a friend
  • Cons mentioned:
    Disc read

    Rated 1 out of 5 stars

    Wouldnt read discs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase this instead of a slim, well that turned out to be a mistake. Took forever to get here in the first place. Everything was in the package and it was in overall good shape, BUT it would not read any disc none of my games or DVDs. So whats the point of having it if it wont read the games?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfect, recomended all families. easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great console

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never wouldve known it was refurbished.works great

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 30 days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, I was happy with the price of the purchase. 200 for an Xbox w/120Gigs was good. However on day 30, it stopped reading the games. now it has to go back to be returned. Not Happy at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    two dead on arrivial xbox360 120gig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two dead on arrivial xbox360 120gig from bestbuy online....WOW....thats bad.....i wonder if they power them on....i wont buy from them again!!!!!!!!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive was broken when I recieved it. Had to return it to Best Buy and buy a brand new xbox.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped reading discs after one week of use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't quite work out as we had hoped. Was a Christmas present that needed replacing by New Year's. The customer service and general help in quickly repairing/replacing the console to fix the issue was great, though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    its defective

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never buy something refurbished. All you're doing is buying someone else's problem. I had trouble with this unit from day one. Very disappointing for a refurbished item to not be repaired correctly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in the first 2 days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished elite, only to have it break 2 days later i wouldn't recommend buying a refurbished to anyone else, best to buy knew so you know your not getting faulty products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken the first week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed like a good deal and I'm very thankful for the warranty, but the refurbished unit was broken within the first week

    No, I would not recommend this to a friend
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