Samsung - 1.8 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Black stainless steel

I ordered Samsung Mircowave via online in mid of July. While we were on process put new mircowave in, once we opened the package and pulled out the mircowave to inspect to ensure no damages, unfortunately it turns out it is damaged on the side to back of the mircowave. So disappointed. Immediately returned it to the store and ask for the replacement. It took about a week for another one to arrive August 4th. Now we are happy with new replacement. 4 stars for the hassle and long waited for replacement also customer service did not offer anything to ease my unhappiness with defective mircowave. Otherwise now we all are happy to enjoy our new mircowave to replace the old one that those under vent light bulbs keep going out so often. Also it matches my Samsung stove I had brought several months ago.

It’s a great product with the exception of the obvious ease of denting. We drove an hour to pick one up because it wasn’t available anywhere close to my area. After opening it we found a big dent in the side. We returned it and had to wait about ten days for another one to arrive, and it too is dented only smaller this time. We unfortunately gave up and installed it. This is disappointing as I am a supporter of Samsung products even after reading many negative reviews on their microwaves and was replacing a Samsung that was less than five years old.

I cannot say that I don’t recommend buying this one, in the end it’s just a microwave, and it does it well. My only gripe is that I have bad eyesight and the control panel buttons are all crammed together on the right side of the machine and the lettering on the buttons is small and in white, it’s just kind of a shoddy layout in my opinion, other than that, it’s a pretty good machine.

Within 6 months after buying the over the range Samsung microwave (model ME18H704SFS) the unit would shut off and not restart, screen blank. when I did get the screen back on the service company wouldn't look at it as it was working. 12 months later same thing. Unit shut down, blank screen. Since I had reported this before the warranty was out the first time, I finally got them to approve the service company to come check it out. They replaced a part to it. Now a month and half later it's doing the same thing. Sometimes it shuts down after heating items up, sometimes it just shuts down on its own and even closing the door can shut it down. Unplugging for awhile doesn't help but closing the door can make it come back for awhile. Guess the jar from the closing rattles something to make a connection. Need to call and see if they will cover this now since they replaced a part already. Not real happy with the microwave, the repair company was fast and efficient when they first checked it out. Also after changing out part only 2 speeds of the fan worked, however now all 4 have started working again. My last microwave was a counter top that lasted over 15 years. I've had this less than 2 years.

Needed repair in first week. Inner motor fan making a noise during use. Easy adjustment my Best Buy Geek Squad repair technician. No manual included with appiliance. Googled technical information related to settings & cooking. Works well.

This Samsung Microwave is the BEST MICROWAVE I EVER PURCHASED. pros. every option and more you will ever need, the most powerful exhaust I ever saw or used, with a charcoal filter to eliminate odors, The quietest microwave ever. Cons. If you do not have an existing fan ductwork, you need to manually turn the exhaust motor/fan in the microwave 3 screws rotate and you are all set to install.

Love this micro, but only gave it 4 stars because you really need to push the buttons. The rest of my Samsung appliances activate with a soft touch, but with this micro I have to give it an ape like push. Other than that, the sensors to warm food are great, and the easy access to the fan filter is a nifty design.

My hat is off to SAMSUNG for packaging their appliances to ensure there is no damage. As like our range the (Whirlpool) was damaged due to VERY POOR packaging!!I called Whirlpool, and they said "THEY DO NOT SHIP DAMAGED APPLIANCES". It all starts at the manufacturer and because they use poor packaging that is why so many are damaged! 3 out of 3 to be exact. THANKS Best Buy!! EXCELLENT CUSTOMER SERVICE!!