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LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

Model: LW1224RD
SKU: 12493938
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Customers are saying

Customers express satisfaction with the cooling performance of this product, as many users are looking forward to a comfortable summer. However, some individuals have raised concerns regarding the build quality, specifically noting issues with the durability of the plastic components. Overall, the feedback highlights a divide between the unit's functional effectiveness and its physical construction.

Generated by AI based on customer reviews.

Features

  • 12,000 BTU Cooling Power

    The LG Window Air Conditioner provides a robust cooling capacity, ideal for cooling rooms up to 550 sq. ft., ensuring a comfortable environment even in larger spaces.

  • Customizable Cooling Experience

    Enjoy the flexibility of 3 cooling and fan speeds along with Auto Cool mode, allowing you to tailor the cooling to your preferences and needs for optimal comfort.

  • Auto Restart Feature

    Experience uninterrupted operation with the auto restart function, automatically turning the unit back on when power is restored after an outage, providing consistent performance.

  • Quiet and Convenient Operation

    Operates at sound levels as low as 53dB in low mode, offering a peaceful indoor environment while the 24-hour timer further enhances convenience and energy efficiency.

  • Enhanced Air Flow Control

    Benefit from 4-way air deflection for precise airflow direction, coupled with the convenience of a remote control for effortless adjustments. Plus, a slide-out washable filter with a Check Filter alert adds to easy maintenance and durability.

Specifications

  • Recommended Room Size
    550 square feet
    BTU Cooling Rating
    12000 british thermal units
    Number of Cool Settings
    3
    Number of Fan Speeds
    3
    Airflow Rate
    265 cubic feet per minute
    Remote Control
    Yes
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Reviews

Rating 3.3 out of 5 stars with 19 reviews

5 star rating. 9 reviews4 star rating. 1 review3 star rating. 2 reviews2 star rating. 1 review1 star rating. 6 reviews
58% would recommend to a friend
Customers are sayingCustomers express satisfaction with the cooling performance of this product, as many users are looking forward to a comfortable summer. However, some individuals have raised concerns regarding the build quality, specifically noting issues with the durability of the plastic components. Overall, the feedback highlights a divide between the unit's functional effectiveness and its physical construction.
This summary was generated by AI based on customer reviews.
  • Cooling Performance (8)
  • Build Quality (4)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 1 out of 5 stars

    Nightmare to Install

    I had big problems doing the installation. There are two plastic clips which are to be inserted into the metal frame; these parts did not fit at all. I had to widen the openings on the metal case with a drill and file to get them in and then glue them. See photo. There's no excuse for this. Also, there is no design or instructions for installing into a vinyl window or for using a support bracket. I had to cut off some plastic to get this in. Finally, the front cover did not fit, and I had to drill a hole and put a screw in. Unless you are handy with tools and comfortable with improvising solutions, look elsewhere.

    This review is from LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

    Posted by AnnoyingBob

  • Rated 1 out of 5 stars

    Lg AC has alot issues

    The air conditioner had alot issues. The plastic parts kept failing off.i had to put tape to keep everything together. Some of the parts didnt even fit well. I had engineering other ways to keep the parts in place. Stay away and get a better air conditioner.

    This review is from LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

    Posted by AJulian

  • Rated 5 out of 5 stars

    Icebox

    Great air conditioner cools off your room within seconds

    This review is from LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

    Posted by ManuelY

  • Rated 4 out of 5 stars

    Works well but......

    Would have gave 5 stars but the side curtains supplied are bad qaulity and hard to make work. Ended up using 2.5 inch black foam. Instructions on this front not very well thought out. The unit itself works well. It is quiet and cools well.

    This review is from LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

    Posted by DonaldL

  • Rated 3 out of 5 stars

    Problematic chassis installation design.

    This may be an excellent air conditioner (see my review of the 8,000 BTU LG air conditioners we also bought and are very happy with), but we were unable to install this one. The 12,000 BTU model has a slide-chassis, which is okay, but the two lower guides for the side curtain panels -- which also secure the bottom of the unit in the window -- are snap-in pieces made of easily broken plastic (see the installation instructions in the manufacturer's Use and Care Manual). One of the pieces snapped into place, but the chassis rail on the other side was poorly manufactured and the plastic guide absolutely would not fit. Really a poor design and choice of material, so we returned the unit. Given that we were very satisfied with the other LG 8,000 BTU units, we're going to wait till next year to make our purchase of a 12,000 BTU unit. Hopefully by then, LG will have improved the design and changed the lower curtain guides to welded & durable heavy-gauge steel (as in other similar AC units) instead of the current snap-on plastic guides.

    This review is from LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White

    Posted by ARONP

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Pros for LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Cooling PerformanceCooling PerformanceNoise Level, Overall PerformanceCooling Performance, Noise Level
Cons for LG - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Build QualityThere were no cons for this product—There were no cons for this product—There were no cons for this product—

Specs

Questions & Answers

  • How do I switch from Fahrenheit to Celsius?? Holding down both the up and down on the remote for 5 seconds, does nothing.

    Regrettably, the LG 12,000 BTU Window Air Conditioner - White, Model # LW1224RD, does not have a setting on its remote control or control panel, nor instructions in the manual for toggling it between °F and ° C...^Ivan.

    Answered by LG Digital Customer Care
    LG Digital Customer Care response

  • How much do you charge for installation

    Hello there! We understand your inquiry about installation charges for your LG LW1224RD window air conditioner. Installation and delivery services are arranged through Best Buy, so you’ll need to contact them directly for pricing and scheduling. https://www.bestbuy.com/site/lg-12000-btu-window-air-conditioner-white/6585606.p?skuId=6585606 If you have any other questions about your LG unit or need assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to help. We appreciate your patience. —Renzo

    Answered by LG Digital Customer Care
    LG Digital Customer Care response

  • Clean filter light is on .how to shut it off

    As per the Clean Filter instructions on bullet 6 on page 17 in your owner's manual for the LG 12,000 BTU Window Air Conditioner, Model # LW1224RD instruct "The Clean Filter LED lights up to notify you that the filter needs to be cleaned. After cleaning the filter, press Temp ▼and ▲ together on the control panel to turn off the Clean Filter light. NOTE • The filter reset must be done using the control panel, not the remote control. • This feature is a reminder to clean the air filter for more efficient operation. The LED light turns on after 250 hours of operation."...^Ivan

    Answered by LG Digital Customer Care
    LG Digital Customer Care response

  • wHAT IS VOLTAGE

    The LG 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White, Model # LW1224RD, has a voltage rating of 115 Volts...^Ivan.

    Answered by LG Digital Customer Care
    LG Digital Customer Care response

  • Do you offer installation on this unit?

    Hello there, Dave. We understand your inquiry about installation services for the LG LW1224RD window air conditioner purchased through Best Buy. Installation offerings for appliances purchased at Best Buy are arranged by Best Buy’s own service team, so please contact Best Buy directly to confirm availability, pricing, and scheduling for installation in your area. We understand your inquiry and want you to have confidence that your LW1224RD will perform efficiently once installed correctly. For any product-specific questions—such as clarifying installation steps, verifying window suitability, or optimizing performance after installation—please send us a private message on Social Media @LGUSSupport and our team will be happy to assist. We appreciate your patience and look forward to helping you enjoy cool comfort with your LG window air conditioner. https://www.bestbuy.com/site/lg-12000-btu-window-air-conditioner-white/6585606.p?skuId=6585606 —Renzo

    Answered by LG Digital Customer Care
    LG Digital Customer Care response
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