Monogram - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Advanced Wash System and 39 dBA - Custom Panel Ready

Buyer beware of Best Buy. We purchased this dishwasher brand new, and instead, Best Buy sold us a used and filthy unit. We paid to have it fully installed by Best Buy, and when we went to try to use it shortly after they left, we noticed a strong malodor, like Febreeze or a strong scent coming from the machine. We started inspecting the machine and noticed it had soap scum along the rubber trim, as well as a filthy and water-stained interior. I pulled the waste basket out from inside the machine, and it was filled with moldy, hairy residue from the prior owner. Lastly, the unit did not come with any of the factory tape or metal coverings. Definitely our bad for not inspecting the unit like detectives, but who thought Best Buy would try to pull a fast one and sell us a USED unit when we paid full price for a brand new unit. We called the driver shortly after he left, and he insisted it was brand new. So just BEWARE. Don't assume that because you purchase from a well known retailer that you can expect an ethical product. Shame on BB.

We have only used our Monogram dishwasher once but we are very happy with it. It is very quiet and it cleaned well. The touchscreen is easy to use and very pretty.

We really the quietness of this dishwasher as it does a great job of cleaning & drying the dishes, etc. One improvement would be to make the top rack easier to remove to accommodate loads with tall bottles.

Nice looking dishwasher. You need to clean the drain filter and use dishwasher cleaner or it will have a bad smell.

February 2022: this is a dishwasher to avoid. We got the full GE Monogram suite of appliances and this one we hate. We have had trouble getting the detergent pods to completely dissolve and the dishes many times come out dirty. The lower rack does not roll out smoothly. It clanks on the gap between the inside of the dishwasher and the dishwasher door when you try and slide it out. The fuller the lower rack is the more noise it makes. We also had trouble with the placement of the utensil rack being along the side and hard to reach after the first 1 or 2 slots gets full. I wish I read a review like this before we bought this $2,500 "dishwasher." The noise level is fine but who cares when the thing is otherwise is terrible.