PETLIBRO - Polar Smart Wet Food Feeder with Stainless Steel Bowl - Black

Got this for my cat who is an early riser and expects food first thing. By the time she’s up, foods already ready. Great purchase.

Totally worth it! Now I only need to prepare my cat’s wet food once in a week. This machine keeps refresh of the food. My cat loves it!

The idea of this Petlibro Polar Wet Feeder is great. I had the first version with a plastic bowl. It worked amazingly well until 10 months later when it opened with the bowl only halfway in the window, or it opened up to the wrong bowl that no longer had food from an earlier feeding, and the door started making weird sounds when it opened. As I had a protection plan on the auto feeder, I returned that one and got the new version with the stainless-steel bowl. When it works it is amazing! It was the best thing ever at first because my cat no longer woke me up from sleep for his early morning 2am feeding and I could go to work, and the feeder would feed him his other two meals. However, I only had this new stainless-steel version for two weeks when the bowl started to continuously spin and the door would no longer open to feed my cat any of his meals. I contacted customer service, and they responded quickly that first day. They said I would hear back from then after 5 business days. I am now on 6 business days with no response or update. I have had to wake up at 2am to feed my cat every morning and had to ask my son to feed my cat during the day while I am at work. I am not waiting any more for customer service. And apparently, the constant spinning of the bowl is a known issue as I have ready many reviews about others having the same issue. I am just so disappointed with this brand, especially with how much this feeder costs. I even have other products of Petlibro that have been great.

I was really hoping this would solve all the problems, but I don't think my cats are sold on it. I've had this going for a couple weeks and my cat still insists on waking me up and making me walk to the room at breakfast time. They approach it very cautiously and often still won't eat until I actually touch the food myself to show them it's okay. So I think a lot is going to depend on the cat. How it does work, I think could still use some improvement. Filling it is kinda awkward, first the lid is hard to get open, you push a button to release it but then have to lift it and there's not a good lip so it ends up closing again sometimes, then when you lift it to add the food it doesn't stay up so you have to hold it or prop it open and use your other hand to add the food. The scheduler on the app, isn't always right either, I've had it skip a couple days so that's not helpful. And it's already failed once and wouldn't open at all, I had to reset the whole machine so not great if I was actually gone and counting on this to feed my cats with no oversight. Also definitely better for a single cat house vs multiple. It'll sense how long your cat is "eating" but I don't know if both are eating or one just one.