Plantronics - BackBeat PRO 5100 True Wireless In-Ear Headphones - Black

Name: Plantronics - BackBeat PRO 5100 True Wireless In-Ear Headphones - Black
Brand: Plantronics
SKU: 6386816
Rating: 3.4 (28 reviews)

Model: BB5100

SKU: 6386816

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Key Specs
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: true (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Maximum Wireless Range: 33 feet
- Water Resistant: true (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
- Microphone Features: Noise cancelling
- Headphone Fit: In-Ear
- Battery Life: 6.5 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Battery Charge Time: 2 hours (Battery charge time will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. Charging time will likely decrease with time and usage of the battery.)
- Ear Tip Sizes Included: Large, Medium, Small
General
- Brand: Plantronics
- Model Number: BB5100
- Product Name: BackBeat PRO 5100 True Wireless In-Ear Headphones
- Color: Black
- Ear Tip Sizes Included: Large, Medium, Small
Audio
- Sound Isolating: true
- Minimum Frequency Response: 20 hertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The minimum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Maximum Frequency Response: 20 kilohertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The maximum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Sensitivity: 94 decibels adjusted
- Total Harmonic Distortion: 3 percent (Measurement of the harmonic sound distortion. The lower the percentage, the cleaner the sound.)
- Driver Size: 5.8 millimeters
Connectivity
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: true (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Bluetooth Version: 5.0 (The Bluetooth specification formalized by the Bluetooth Special Interest Group. All versions of the Bluetooth standard are backwards compatible with previous versions.)
- Maximum Wireless Range: 33 feet
Features
- Water Resistant: true (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
- Microphone Features: Noise cancelling
- Controls: Call, Track selection, Voice assistant, Volume
- Maximum Talk Time: 4 hours
Design
- Headphone Fit: In-Ear
Power
- Rechargeable: true
- Battery Life: 6.5 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Battery Charge Time: 2 hours (Battery charge time will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. Charging time will likely decrease with time and usage of the battery.)
- Battery Capacity: 60 milliampere hours (The amount of energy stored in the battery.)
- Charging Accessory Included: Cable, Case
- Battery Life Provided by Charging Case: 13 hours
- Charging Interface(s): Micro-USB (The connection for transmitting power to charge the device.)
Dimensions
- Product Weight: 0.03 pounds (The out of box weight of the item.)
Other
- UPC: 017229166677

Experience powerful sound with these black Plantronics BackBeat PRO 5100 true wireless earbuds. The four noise-canceling mics and WindSmart technology let you answer calls in noisy environments by filtering background and wind noise, and the three eartip sizes offer a comfortable fit. These Plantronics BackBeat PRO 5100 true wireless earbuds feature 5.8mm drivers for high-quality sound.

Smart sensors: Seamlessly route your calls to whichever truly wireless earbud you pick up, so you can use left, right or both. They also automatically pause or resume your media as you remove or put them back in.
BackBeat app: Customize on-ear control, choose your preferred voice prompt language, and easily install firmware updates from your smartphone.
True wireless earbuds: Unleash your music and calls with true wireless earbuds designed to deliver a freeing listening experience wherever life takes you.
Up to 6.5 hours of listening and 4 hours of talk time on a single charge: Listen longer with the sleek, pocket-size charging case to store and charge your earbuds, offering up to 13 additional hours of power. When you're in a pinch, a 10-minute quick charge gives you one hour of power.
IP54-rated sweat- and water-resistant design: You can take calls or listen to music anytime, anywhere - even in rain and humidity.
Four noise-canceling microphones: Cancel disruptive background noise with four noise-canceling microphones, while the WindSmart technology detects wind and responds accordingly, so your voice comes through clear, especially outdoors.
Bluetooth 5.0 interface: Enables simple wireless pairing with your Bluetooth-enabled device.
Comes with multiple-size eartips to fit various ears: Lightweight earbuds ensure long-lasting comfort with a snug seal.
Noise-isolating design: Delivers immersive audio and reduces ambient noise.
On-ear controls for music and calls: You can seamlessly play/pause, skip tracks, answer/end calls, adjust the volume, and activate your smartphone's virtual assistant.
Smart sensors: Seamlessly route your calls to whichever truly wireless earbud you pick up, so you can use left, right or both. They also automatically pause or resume your media as you remove or put them back in.
BackBeat app: Customize on-ear control, choose your preferred voice prompt language, and easily install firmware updates from your smartphone.
True wireless earbuds: Unleash your music and calls with true wireless earbuds designed to deliver a freeing listening experience wherever life takes you.
Up to 6.5 hours of listening and 4 hours of talk time on a single charge: Listen longer with the sleek, pocket-size charging case to store and charge your earbuds, offering up to 13 additional hours of power. When you're in a pinch, a 10-minute quick charge gives you one hour of power.
IP54-rated sweat- and water-resistant design: You can take calls or listen to music anytime, anywhere - even in rain and humidity.
Four noise-canceling microphones: Cancel disruptive background noise with four noise-canceling microphones, while the WindSmart technology detects wind and responds accordingly, so your voice comes through clear, especially outdoors.
Bluetooth 5.0 interface: Enables simple wireless pairing with your Bluetooth-enabled device.
Comes with multiple-size eartips to fit various ears: Lightweight earbuds ensure long-lasting comfort with a snug seal.
Noise-isolating design: Delivers immersive audio and reduces ambient noise.
On-ear controls for music and calls: You can seamlessly play/pause, skip tracks, answer/end calls, adjust the volume, and activate your smartphone's virtual assistant.

Whats Included

Plantronics BackBeat PRO 5100 True Wireless In-Ear Headphones
Micro-USB to USB charge cable
Charging case
Eartips set (S, M, L)
Owner's manual
Plantronics BackBeat PRO 5100 True Wireless In-Ear Headphones
Micro-USB to USB charge cable
Charging case
Eartips set (S, M, L)
Owner's manual

Product Manuals

Q: Is this model compatible with Cisco Jabber for Windows 10?

A: Hello! Our BackBeat PRO 5100 is mainly intended for cell phones and tablets. The unit may pair to your computer's internal Bluetooth adapter; However, it may loose some of its functions in terms of the buttons as the ear buds would not be pairing to a phone to answer regular phone calls. For Cisco Jabber and Windows 10 we recommend you to take a look at our UC products which are designed for PC connectivity. If you have any further questions related to our products, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878

Q: Is the Backbeat Pro compatible with Avaya phones?

A: Hi Marshie! No, this model is compatible with any cell phone or tablet that supports Bluetooth headsets. As for an office desk phone like an Avaya phone, we're unable to guarantee optimal performance as the ear buds are designed for music and entertainment and intermittent phone calls. We have a whole line of UC products made of office desk phones we recommend you to checkout on our website: https://www.poly.com/us/en/products/headsets/office or you can contact our Customer Care Team at: 1-855-765-7878 for further assistance.

Q: Does this allow the left earbud to play in stereo? Not using the right. I need one for my son who is deaf in his right ear. Many earbuds do not seem to give him the full experience in the left ear. THANKS.

A: Hello! You can use the left ear bud with no problems but stereo sound itself is made with two earbuds. If the whole sound is concentrated in one ear bud it can't be stereo. We hope you will find this information useful. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726

Q: Do they announce incoming calls and give you the option to accept or reject the call hands free?

A: Hi AJ!, no, the BackBeat PRO 5100 does not have voice answer/ignore feature. It does provide you an incoming call announce but you have to press the button on the ear bud in order to answer. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.

Q: Can two devices be paired at the same time ?

A: Hello Ivan! No, the BackBeat PRO 5100 does not have Multipoint Technology which is the one that allows you to pair and connect your headset to two different Bluetooth audio devices at once. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726.

Customers are saying

Customers are satisfied with the BackBeat PRO 5100 True Wireless In-Ear Headphones, particularly for their long battery life, excellent call quality, and comfortable fit. They also appreciate the effective noise cancellation and the convenience of being truly wireless. However, some users have expressed concerns about the app's functionality and the low volume output.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 4 out of 5 stars
Stylish Ear Buds :-) YAY. Terribly Poor App BOO:(
I have to admit that my initial expectations weren’t very high before these Plantronics BackBeat PRO 5100 earbuds arrived. My perception of the company was as a second-tier hardware mfg of cheap imported accessories. I was pleasantly surprised opening the packaging to reveal very nice, stylish high-quality aesthetics. I did a double take of this Plantronics company that I recall from years past, since purchased by PolyCom and now renamed Poly. The packaging is top notch, neatly organized, and includes some documentation. The charger case has a push-button that pops the top open to a pair of surprisingly attractive buds. Pulling them from their magnetic grip and examining the buds I was happy to find solid, firm click buttons, and thought out control scheme. Attention to detail, check. Initial pairing is easy; open the case, and there they are. Playing music on iPhone in seconds. App usage and firmware update, … umm, … not so much, let me explain below. NOTE : It is VERY important to get a good fit. I originally reviewed these with the default medium cups, and they felt like they would fall out on the treadmill. Larger ear cups not only made the seal better but greatly increased richness, depth and bass. PROS + premium high-quality feel + fit and finish is exquisite + the sound is deeper and richer with proper fitting cups + pleasant female voice indicating power on, battery level, connected + strong magnetic click holding buds in case + 5.8mm drivers + 4-noise cancelling mics + bluetooth 5.0 + charge status lights on buds _and_ case + simple setup, fast initial pairing + extra pairs of small and large inserts + respectable alternative to Apple’s AirPods CONS -they feel designed for Android, though pair and work fine with iPhone -painful firmware update process -sound quality is thin, light on mid-bass, lacking deep bass -mids and highs are fairly decent -low max sound volume, cranked to 10 = about 7 on AirPods -adjusting bud deeper into ear canal often accidentally actives a response -super short mini-USB charging cable -mini-USB instead of USB-C connectors -price justified by hardware quality, sound quality justification more difficult -working out with these I had fear they’d falling out (fixable by larger cups) [ TL;DR - the BackBeat APP is atrocious, just skip it completely ] </APP DIATRIBE begins here — skip for ear buds review > The mfg strongly suggests downloading their BackBeats app, for registration, personalization, and new firmware for these review samples. The app states the version on these samples is Firmware 13, most current is FW 15. Ear bud batteries fully charged, let’s knock this out real quick. Well, after more than an hour of various configurations I could not get the firmware update process to being. It remained stuck at 0% regardless of what I tried — sometimes the right would disconnect from the phone, other times the left bud would disconnect from the headset (right primary bud). Ok, maybe it’s this iPhone, try another, nope, same results, try iPad Pro, also nope. This is a disaster. Trying to keep frustration at bay, and avoid writing a negative review based on emotion, I submissed and clicked the app’s email support button. 20 minutes pass before I receive a failed delivery notification for [email protected] I visit their website and learn of the Company name change to Poly. Ok, no problem, I’ll call Poly support, …nope, told to visit another web page for Plantronics support. Call that # and finally speak with a live person. Cesar was very nice and as helpful as he could be, and didn’t hesitate to escalate the issue. A short while later he calls back and explains this is a known issue with iPhone 11, X, and 7 models. Ok cool, I’ll try my wife’s iPhone 8. Nope, not that either. Cesar suggests Android, so I dig out a Galaxy 8, start charging it and pair the buds. The app requires more than 30% battery life to begin , … a few hours later … finally ready to continue. Fiddle with two different Bluetooth screens, one android settings, other inside the app, seemingly unaware of each other, I finally get back and launch setup. It fails a few times and I realize the app is needing to download each attempt. It’s now well past 2am, and I’m on my 5th attempt, prev 4 reached near 50% before left earbud disconnects from headset, and update fails again and again, I got one to 99%, yes, and FAILED !! After failures App report false msg it’s been updated, yet relaunch and read the FW and it’s still 13. Poor lazy programming, why not download the file up front, then push it to the earbuds, or update one bud at a time to avoid pair mismatches, or download to computer for install over micro-USB? < / END APP DIATRIBE > CLICK BUTTON USAGE LEFT = Volume Tap left bud once to increase + VOL Click-Hold left bud to decrease - VOL RIGHT = Play Controls / Phone Tap 1x for play / pause Tap 2x for track advance Tap 3x for track previous Press 1x to pause music and answer a call Press 2 seconds for voice assistant (my attempts to summon Siri resulted in turning them off with 4-second press) CASE = On / Off Flip the lid is Auto ON Close the lid is Auto OFF Button press 2 seconds for Manual ON Button press 4 seconds for Manual OFF CONCLUSION I was ready to write my review after my first night of usage, but just wasn’t feeling it, couldn’t get engaged and lost in the music like I so often do with AirPods (moreso AirPod Pros). Once outfitted with the included properly sized ear tips, I’m very glad I gave them an additional audition. They proved their worth and are a respectable set of buds. Just keep in mind, updating firmware on iOS is a total buzzkill, don’t even bother with the BackBeats App, which is a one-time use anyhow, and enjoy this respectable alternative. My rating is based on the hardware, since it is my hope that the software gets scrapped and rewritten from scratch. I was tempted to hold it against this fine product, but choose the high-road, they deserve it.
Posted 6 years ago by TechReviews
Rated 3 out of 5 stars
Nice and light!
These have a really small profile and are very lightweight. Good both for exercising and for working. You barely notice that you have them on. Paired with my phone quickly and easily. Note though that there’s a firmware update that I wasn’t able to load – tech support said it’s an issue with the latest iOS version and they expect an update soon. Pros: Decent sound (note that it sounds differently with the various ear bud sizes so try them all in your ears to see which size gives you the best fit and best sound) I liked the sound better sitting at my desk vs. when running. They aren’t noise canceling and do let in some outside sound so you are aware of your surroundings which is helpful when running. Good distance Bluetooth connectivity (never cut out during a run with the phone in a waist belt) Easy to use buttons (gentle touch/taps and doesn't put too much pressure on your ear) Comfortable (I ran for 45 mins and ears felt fine / weren’t sore at all) Sound in both ears on phone calls (many ear buds only play phone call audio in the right ear alone) They come on automatically when you remove them from the case and put in your ears. Decent run time (6.5 hours) + 13 extra hours of "charge" in their battery case and a 10 min quick charge if you let them go dead just charge for 10 mins and your back in action for a run. Cons: Not as good deep base as higher end $300 ear buds, but these are half that price Phone call audio quality was a little tinny (however people on the other end said I was clear) Volume could be louder. Not sure if they keep it lower for a safety thing so you can hear some surrounding noise, but these are quieter than other buds I’ve used. No EQ. I prefer a bit more bass and couldn’t change the settings.
Posted 6 years ago by ShawnInKB
Rated 4 out of 5 stars
Solid entry in a crowded field!
Excellent sound and fit... but an app that needs updating on iOS 13! First the good, they have sound as good or better than any wireless earbuds I’ve used. No matter the genre you’re listening to, be it country ,rap, rock or edm, they sound awesome. When using them for calls (both phones XS Max on iOS 13) I had no problem hearing the person I was talking to and they said I sounded clear. Though it’s subjective, they fit perfect right out of the box and stay put in my ears. I also like that the case has a button that you have to push to open it and not just a magnetic one. This along with the strong magnets that hold the earbuds in place make it less likely that you’ll lose them. Now on to the App. The app has the potential to be great, but as it stands right now, it’s not! I tried numerous times to do the update it showed but never could get it to do it. So, I unpaired them from my phone and tried to reconnect them, but after numerous tries I was never able to get them to connect to the app again! Though the app is recommended, you don’t need the app to use them, they will connect like any other Bluetooth device. I have them connected but just not to the app, which is unfortunate because the app does give you a lot of different things you can control. Hopefully Plantronics can work the bugs out of the app soon. The wireless earbuds market is on fire and the BackBeat Pro 5100 is a solid entry into the market. But, the one missing feature that disappoints me, is the absence of USB-C. At this price point and being almost 2020, it’s kinda inexcusable to me. Save for this, the BackBeat Pro 5100 have excellent sound, Bluetooth 5.0, and very good battery life.
Posted 6 years ago by Linksys