Standalone Haul Away

The pickup was seamless and quick. Very professional and timely.

I had a similar experience today as several of the other reviews. I had two tube TVs in the basement that I needed hauled away and recycled. I also gathered the unlimited options from the list and put together a box of items to be recycled. My mom, a senior citizen, was home when they arrived. He took one TV and one six inch box of cords. He wouldn’t take anything else. I had left a printout from the Best Buy website with all the items highlighted and he refused to take them. So basically I paid $200 to recycle one TV. I called CS and they arranged another pickup for next week. I really hope they take everything this time. I don’t know why Best Buy doesn’t make the expectations clear to the companies they contract to come to haul away.

This service is great. We were cleaning out my father-in-law's house, which was a mess, and had a ton of old electronics. The two gentlemen from Best Buy did a great job in a rough environment. The only issue was we were not made aware that everything needed to be in boxes so we had to scramble a little when they arrived.

For those (like myself) who are immobile, this is a great service! Unfortunately, rather than hauling away (for return or recycling) all the things replaced by a new BestBuy purchase, for many items they insist that I deliver them to a BestBuy outlet myself, which I cannot do. If they extended that service, it would be excellent and wonderfully helpful.

Like almost every other reviewer, I experienced the absolute train-wreck of an experience that is this "service." The haul away team arrived at my apartment and insisted that they could only take one item (when I had two TVs, a standing fan, a keyboard, and a mouse - all which falls within the haul away limits when one buys this service). I calmly tried to explain what the website says and what the service is, and even show him the website on my phone, and he immediately "Sir, sir, sir'd" me and had a terrible attitude and would not even let me get a complete sentence out. I said they needed to call someone then, because the service allows for two large items, unlimited small items. He calls someone, says again that it's only one item, at which point I told them to get out (since he wasn't letting me explain myself at all anyway!). While the haul away team should not have been disrespectful in the first place and at least heard me out, it is even more UNACCEPTABLE that Best Buy has not addressed this process breakdown! You have MULTIPLE people reviewing this service who have experienced the same issues, yet nothing has been done to correct it. I truly do not exaggerate when I say that any time I have given Best Buy my money in the past few months, it has only led to stress and frustration. This is another perfect example! FIX WHAT IS CAUSING THIS TO HAPPEN OVER AND OVER AGAIN!