2-Year Accidental Geek Squad Protection

Make sure to protect your new portable audio product. A Geek Squad Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your portable audio product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.

• If you accidentally damage your portable DVD player while handling it, no need to worry, it’s on us: Enjoy peace of mind knowing that you’re covered if the unexpected happens.
• We provide annual maintenance for your portable DVD player: Bring your product to a Best Buy store once a year, and we'll clean it, check functionality and take care of any alignment issues.
• No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
• If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the portable DVD player was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
• If the remote that came with your portable DVD stops working due to a covered failure, we'll replace it: Get a one-time replacement for the remote control that was included in your portable DVD’s original box.
• If your battery won't hold a charge, we'll take care of it: Get a one-time replacement for your original non-disposable battery (or product if it’s an integrated battery) if it fails to hold at least 80% of its original charge specifications.
• If your screen has bad pixels or a shadow image, consider it handled: If you have at least three pixels that are always the same color or a ghost image that won't go away, we'll get your picture looking like new.
• If your portable DVD player won’t turn on because of a power surge, count on us to make it right: You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
• You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
• When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.