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2-Year Geek Squad Product Replacement

  • Model: MONTHLY GSP LNDRY $0-499.99
  • SKU: 5636700
2-Year Geek Squad Product Replacement
$3.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    97% of customers would recommend this product to a friend (978 out of 1011)

    Features


    2-Year Geek Squad Product Replacement


    Customer rating

    Rating 4.7 out of 5 stars with 1011 reviews

    97%
    would recommend to a friend

    Pros

    Cons

    • We asked her about all different scenarios and contingencies and we figured that this plan will serve the purpose of warranty and I liked the fact that I don't have to pay visitation fee from the geek squad.Muse
      See all reviews that mention fees as a con

    Most recent reviews

    See all customer reviews
    • Rating: 4 out of 5 stars

      Good service

      Posted
      BestbuyerGermantown
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I trust Geek Squad with my electronics. I hope I never have to use them but if I do, my experience has always been good.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Must Need Protection

      Posted
      4ThoseInterested
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Its always a good idea to get that security blanket of Geek Squad protection.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great support

      Posted
      jl92
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Very professional, honest and courteous. They even gave me some tips on running my HE machine.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Must have protection

      Posted
      Psheck
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased the Geek Squad protection because it is a must have for any product you buy from Best Buy!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Good to have

      Posted
      CRSUMIAMI
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I generally always buy a warranty with any electronics

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Good but Pricy

      Posted
      Kyle
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      I get this because I've used it once before, not needed but worth it if something goes wrong.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Canceling the plan and CUSTOMER SERVICE

      Posted
      UpsetCustomer

      I recently called the Geek Squad department and their customer service is deplorable. It couldn't be worse! I called 10 days ago to cancel a "Geek Squad Protection" plan for my new fridge before it was delivered. They gave me a confirmation number, and said the order -for the plan- was getting canceled and it was going to take 7-10 days to show up on my statement. Fast forward 10 days, and the money hasn't shown up. I decide to give them a call, and I find out that the order was never canceled due to the ineptitude of one of their team members. So, I ask for the order to get canceled yet again, and for them to give me my money back. They once again say it is going to take another 7-10 days to show up on my statement. I asked to speak with a manager because I would like for them to expedite the process, and when they transfer me to the manager, the call magically drops. They have got to be kidding me. I very seldom write bad reviews, but these people deserve it. Don't trust them, don't buy their service. If this is the way they handle a simple cancelation, I wonder how they treat an exchange or a repair when THEY have screwed up. I am surprised Best Buy, being the company they are and selling the stuff they sell, offers such a poor service.

      No, I would not recommend this to a friend

    • Rating: 2 out of 5 stars

      Ignored Problem

      Posted
      Alex

      I asked the Geek Squad to fix a slow Outlook 2013. They ignored my request and tuned up my computer. Outlook continued to be slow. I had to search the internet for solutions and found one. I reset the view in outlook and it fixed the problem.

      No, I would not recommend this to a friend


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