2-Year Geek Squad Protect & Support Plus

  • Model: 2 YR GSP&S+ DESKTOP $0-300
  • SKU: 7613545
2-Year Geek Squad Protect & Support Plus
$129.99
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Overview

Ratings & Reviews


Overall Customer Rating:
94% of customers would recommend this product to a friend (354 out of 377)

Features


2-Year Geek Squad Protect & Support Plus


Overall customer rating

Rating: 4.6 out of 5 stars with 377 reviews

94%of customers would recommend this to a friend

Most recent reviews

See all customer reviews
  • Rating: 4 out of 5 stars

    I have never use

    Posted
    Vimapa
    • Verified Purchaser
    • My Best Buy® Member

    I got this program but so far I don't have to use it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst EVER!! 0 stars!!

    Posted
    James
    • Verified Purchaser
    • My Best Buy® Member

    In store - Worst customer service, worst support, not knowledgeable, do not provide services they are supposed to or that you request, totally F’d up set up of new computer & didnt get it all up & running smoothly for 5months!!!! Never will use Geek Squad again!! Sad because the remote/online customer service was actually good.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi, James. Thank you for taking time to provide your feedback around this repair. I'm very sorry to hear of any trouble! I would recommend speaking with a store manager if you need any additional in-store assistance, as they'd be in the best position to help.

  • Rating: 1 out of 5 stars

    absolute useless

    Posted
    ruthlmut
    • Verified Purchaser
    • My Best Buy® Elite Member

    I brought my Alienware Aurora R5 desktop to the store in Flagstaff to get a noisy power supply replaced and maybe get an additional fan installed for the SSD drive which is running too hot. Upon arrival at the store counter, the associate asked to have the password for my PC at which time I gave him the passcode to be able to run the PC. He insisted that he doesn't want the passcode but needs the password instead. All he needed to access and run the PC for whatever testing, is the pass code (Windows10 Pro). I was not about to give them access to my documents folder. I finally grabbed my PC and left the store without getting stuff done. I wasted a nearly 200 mile trip to Flagstaff. I am going to insist to get my money back for a service which seems to be useless.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Generally speaking, when a hardware item is being replaced in a PC, we do ask that the customer provide us with the password of the unit as we do have to run diagnostic software and at times install drivers. Without access to the unit, we would be unable to complete the repair. We take your privacy very seriously and we welcome you to create or enable the Guest account so we can still have access to the unit, while keeping your personal files safe.

  • Rating: 5 out of 5 stars

    Thanks

    Posted
    Sweetjo
    • Verified Purchaser
    • My Best Buy® Member

    I used this three times during the year and was glad I had purchased it. Next time I was more careful in selecting a computer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Support

    Posted
    brooklyngirl
    • Verified Purchaser
    • My Best Buy® Member

    I am not a computer expert. As a matter of fact far from really knowing much about a computer. Whenever I have a problem Geek Squad is the best. Costly but worth

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The squad is great

    Posted
    Tstreet585
    • Verified Purchaser
    • My Best Buy® Elite Plus Member

    Had a few minor issues, they took care it. They guy I deleted with was a wiz.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not sure

    Posted
    Susan
    • Verified Purchaser
    • My Best Buy® Member

    Haven’t used this service I’m sure if I do would be happy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is must.

    Posted
    Cstepg
    • Verified Purchaser
    • My Best Buy® Member

    This is a must. Never buy a product without it. This is the best part of Best Buy.

    I would recommend this to a friend


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