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Apple - Geek Squad Certified Refurbished Extreme Wireless Base Station - White

Geek Squad Certified Refurbished
The all-new AirPort Extreme Base Station offers Wi-Fi speeds up to 3x faster than the previous generation. It features next-generation 802.11ac Wi-Fi, simultaneous dual-band support, and an all-new design.*
Refurbished

Refurbished products are repaired and restored to a like-new state. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All refurbished products sold by Best Buy also include a warranty, and Best Buy's Return & Exchange Promise applies.

$139.99
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Was $190.99

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    Overview

    What's Included


    • AirPort Extreme Base Station
    • Power cord
    • Owner's manual

    Ratings & Reviews


    Overall Customer Rating:
    89% of customers would recommend this product to a friend (263 out of 297)

    Features


    Next-generation 802.11ac Wi-Fi for up to 3x faster data rates*"

    Secure connections and compatibility with Mac computers, PCs, iPhone, iPad, iPod touch, Apple TV, and more

    All-new design with a smaller footprint

    Powerful beamforming antenna array for higher performance and range

    Easy setup with a Mac, Apple® iPad®, iPhone®, or iPod® touch

    Simultaneous dual-band Wi-Fi

    Connect a USB printer or hard drive and access it wirelessly

    Apple, the Apple logo, AirPort Extreme, Apple TV, iPad, iPhone, iPod touch, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.


    Customer rating

    Rating 4.4 out of 5 stars with 297 reviews

    89%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Second attempt at reviewing this item

      Posted
      nightgyr
      • My Best Buy® Elite Plus MemberElite Plus Member

      Since my first review was not even allowed to be posted by Best Buy's moderators, I'm giving this a second try to warn consumers about the pitfalls with this item. I delve into the support related because I feel with a refurbished item all aspects of the support, initial working condition, and ongoing working condition is part of the product they're selling. For those of you that don't want to read the entire frustrating, awful journey, let me sum it up for you - expect that the item you receive may not actually be refurbished (or at best, refurbished poorly) and you will receive zero support without sending the item back. Online and in store staff will direct you to a pay-per-visit in home support option or sending the item back and losing a week or more of time. Now, the details. I received the item within a reasonable amount of time. I've not previously had any issues with BestBuy.com, but this was my first experience with a refurbished one. When the item arrived, it was packaged in a plain brown box. This I expected. However, there were no instructions whatsoever. Thankfully, I work in IT and Apple makes products that are typically fairly easy to set up, so I looked it up online and proceeded. The first problem is that I was shocked to discover that the router had the previous owner's information in it. His settings, his name, everything. This means that Best Buy did not even do a factory reset on the item that was to be refurbished. Let that be a lesson to everyone - do not -ever- send an item back that you haven't wiped your data from. You have no idea who might get it. I still proceeded onwards after performing a reset on my own. After about 15-20 minutes of tinkering, I applied my settings and... the router died completely. No lights, no response, nothing. It was warm to the touch, and at this point my suspicion was that the previous owner probably returned it for this exact issue. Do I know that for certain? No. But given that a factory reset wasn't even performed, how could Best Buy possibly have tested it to ensure it was working properly? At this point, I contacted online support. After stating my problem and that the router was refurbished, support immediately said they couldn't assist me further and directed me to make a home appointment. Instead I took it into the local store. They also refused to look at it and said my only option was to send it back for a refund or replacement. I asked whether I could have a home visit as indicated by the online support tech and they said I would be charged for it. I protested, as this would have resulted in the router being MORE EXPENSIVE than if I had purchased it new! The moral of this story? You might get lucky. You may get a router that works well and has no issues. However, be -very- aware of what you're getting into. I received zero support on an item that was not even reset to default settings, which means it wasn't tested. Upon expressing my concerns, my option was to get a refund or to buy a new item for the difference - exactly the scenario I was attempting to avoid by purchasing a refurbished item. I'm extremely disappointed in the level of service provided for an item that was to be professionally refurbished. Not a single person I talked to online or in store was willing or able to even look at the item or attempt any sort of troubleshooting and would charge me for an in-home visit on an item that they were responsible for ensuring worked in the first place.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      You Can't Go Wrong With An Apple Product

      Posted
      BeachBlonde
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Apple rarely disappoints and always works as advertised and the Airport Extreme is no different. I bought 3 Geek Squad Refurbished units and the only criticism I can give is that unlike Apple's Refurbished units, the Geek Squad units were all scratched, some were smudged, and all were covered in gobs of adhesive from what I assume had been large stickers on the sides of the units. That's the bad. The Good is that those issues are all cosmetic. They actually work just fine. I'll forgo the usual boring review & reveal a trick/ hidden menu & features I found along my recommendations for who should buy this router & who should not. Bsdically, it's the ideal router to buy for your college student (I'll explain why) among other types of consumers & home networking situations. But first, the hidden menu. In the Apple Airport Utility screen, you can hold down the 'alt' key while you click "Edit" in the Utility window to get detailed information about each of the devices connected to the network. You will see a list of your wireless clients (connected devices) either by their customized names (if you've done so), product name, or their individual IP address. Each device has a triangle icon that is a drop-down menu which when clicked, gives information on IP address, MAC address, quality of connection, data rare (connection speed), RSSI, and the PHY Mode (802.11ac or n or b or g, etc.). It is very handy. Most users don't know this hidden menu exists or that the Airport Extreme can even give you this information. I also can attest to IPV6 working beautifully on my network. Your ISP & cable modem both must support & connect to IPV6 in order to justify enabling it on the Apple Extreme, but mine did (I used a common IPV6 test site that you can find online) and my Apple Extreme has been seamlessly connecting to IPV6 sites ever since. I live in a congested area of condo living where we not only have numerous overlapping networks but also a glut of Comcast Xfinity gateways hosting xfinitywifi hotspots for general use. The Apple Extreme operating on the 5GHz weather bands has been an advantage I won't soon give up. The Extreme is actually an AC1750 router (most people don't know that) and despite lacking QoS, beamforming antennae, MU-MIMO, mesh, and some other of the newer features routers now flaunt, it holds its own against higher ac routers double or triple that - even the new Velop. In tests for throughput in small to mid-sized homes the Apple Extreme only starts to lag behind where these routers like Google wifi, Linksys Velop, etc., are engaging mesh & MU-MIMO to cover large areas and hard-to-reach corners. If you don't live in a McMansion & want excellent 4K streaming speeds, the Apple Extreme is an excellent choice. If you are a gamer in a 5,000-15,000 sqft home with 20 wireless clients, then you should be buying the Nighthawk X10 or the Asus. Despite Apple seemingly turning their attention away from home networking, the Apple Airport Extreme is still an absolutely solid router - no fuss, no muss - for those people who aren't looking to flash DDWRT or customize their router in the same way phones & srreaming boxes are jailbroken and for anyone who wants to buy a solid router they know will work out of the box with few if any limitations and little to no intervention or networking knowledge needed. It's also the IDEAL router for your college student who needs solid performance, plug & play setup, excellent manufacturer support, and can work well in extremely congested high traffic areas like apartments, dorms, & campus living.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Good deal, but not recommended unless tech savvy

      Posted
      mengineer
      • My Best Buy® MemberMember

      As other reviews say, it comes in a brown box, no instructions, set up for someone else's network. So far, so good with mine after one week and some setup time. If you are not tech savvy, I recommend just paying the extra to buy a new one. I spent over an hour getting it set up, including googling to figure out the problems, and simultaneous problems with my cable internet going down at the same time (Murphy's Law). Here is a summary so maybe you won't have to spend as much time. 1. Before taking your current network offline to install the AirPort, download the AirPort Utility from the Apple iOS app store or use the airport utility included with a Mac. This will be used later to set it up. 2. Factory default reset. Press and hold with a pen or straightened paperclip the tiny reset button on the bottom back of the unit. While continuing to hold the button, reconnect the power cord. Keep holding the reset button until you see the tiny status light on the front start to flash amber rapidly, which should occur after about six seconds. It takes a bit of dexterity to push the button and plug in at the same time. Another person could help. The Apple support web site has more info. https://support.apple.com/ 3. Use the AirPort Utility to set it up. It pretty well guides you through it. There is probably more help on this on the Apple web site, but I did not use it. Things seemed to be all OK after this step, but after about 1/2 hour of use we had connectivity problems. See the next step. 4. I had problems with the "Internet" in the AirPort utility showing "Connection" as "Disconnected" a short time after repeated soft resets of the AirPort using the utility. In other words, it was indicating that the cable modem the router is connected to was not connected to the internet. Checking the cable modem showed that it was connected. Some more googling showed that there have been problems with some cable internet providers and IPv6. To solve this problem, use the AirPort Utility, tap/click on the router icon and tap/click "Edit". In the iOS utility, tap "IPv6", then "Configure IPv6", then set to "Link-local only" (default is "Automatic"). This turns off IPv6 through your internet service provider but keeps in for your local network. You can research this if you want, but seeming experts say there are security issues using IPv6 and my speed tests show there is no impact to performance. 5. Enjoy your new router! If your situation is like mine, you should be up and running. I expect these steps may change in the future as technology changes, but hopefully this will help some people save some time in the meantime.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Refurb was NOT Refurbished - just returned

      Posted
      Gibbs2015

      I bought an Apple Airport Extreme, certified refurbished. Thought I was getting a great deal. It arrived... plain in box, no apple packaging, no instructions, nothing. Just the AE, in the box, with the power cord. Fine, I thought, maybe the previous owner threw all that out. So I plugged it in, downloaded instructions on my phone and tried to work through installation. When I got my computer to recognize it, it came up as "Kelli's Airport Extreme" and asked for a password. My name is not Kelli and I hadn't set up a network yet. So, this immediately tells me that this is not refurbished, it's returned. Still trying to keep an open mind, I googled a little and discovered other people who had purchased used items and recommended doing a factory re-set. I did that and tried to get going. I eventually called my ISP and tried to work with them on it (for TWO HOURS) and still nothing. I can connect directly via my modem, but as soon as I go through the Airport Extreme it's touch and go. Sometimes it works, sometimes it doesn't. So basically, someone else returned this, probably for the same reason, and they just re-sold this as a refurb. This is ridiculous. Oh, and the best part... I did try to call the 800# for the Geek Squad since there was a card for that in the box and even though this is supposed to be an item they refurbished, they would provide NO support. They basically told me to call Apple. (Or I could purchase a service package for Geek Squad.) Seriously? Bottom line: don't buy a Best Buy refurb.

      No, I would not recommend this to a friend

    • Rating: 4 out of 5 stars

      Good router if you own a Mac

      Posted
      chokobo
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I bought this for two reasons: to extend my existing Wi-Fi network and to add 802.11ac. Because my primary router is the 3rd generation Apple Airport Extreme, this 5th generation would play nicely when extending its Wi-Fi via Apple's Airport Utility. This generation has been redesigned to be a vertical-standing tower with more antennas and more output power. I did notice better signal strength on my existing devices that were on both 2.4 GHz and 5 GHz 802.11n networks. While the 802.11ac network met expectations for speed, I was surprised that with beam-forming (it's in the 802.11ac specification, and intended to direct the wireless signal for better connection), its range is not noticeably better than 5 GHz 802.11n (which does not use beam-forming, as I understand). If centrally located in a small single-family home, this would work well as a single router. It is easy to set up and administer, but that's if you use a Mac, which has the Airport Utility bundled in the OS. A scaled-down version of Airport Utility is available as an iOS app, but the desktop version is required to set up the first time. Since there's no web interface to administer an Airport Extreme, you have to install Airport Utility on a Windows PC, which I wouldn't recommend if you're PC-only. Linux users are also out of luck. However, once set up, the router works fine connecting to Linux, Windows, and Android devices (as it should!). I had reservations about buying a refurbished unit, but the one I received had no scratches or blemishes, and operates (to my unprofessional eye) like it were new. (FYI, for anyone also wants to extend their network with two Airport routers: in Airport Utility, the option to "extend an existing network" means to turn the second router into a wireless repeater, which can cut speeds by as much as 50%. Because I could run Cat 6 Ethernet cable between the two routers, I wanted to turn the second router into an access point, which is the "create a new network" option that requires you to enter all the SSID and password info to match that of the first router.)

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Simple set-up, great coverage very stable/reliable

      Posted
      cougarboy73
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      A local audio/video boutique recommended this as their wireless router of choice when they do custom high-end AV system installs because of it's stability, strong signal, reliability, and ease-of-et-up. They were right on all counts. Be aware this comes in that Ugly Apple Hospital White color.....it sticks out like a sore thumb located amongst all my black AV gear where it is located. Atheistically, it looks like it belongs in an emergency room. I'm thinking of either spray-painting it, or, covering it with a black sock. This is a $200-ish item, and previously I have spent $50-$75 for a wireless router, so, I made a big step up in price but it makes a marked difference in performance. Great signal strength, especially in horizontal directions. I now have no trouble with break-up or freeze-up of streaming HD video from Netflix, even when streaming on multiple devices. I pay for 16 Mbps from my cable company but my old Belkin wireless router only provided about 8 Mbps to wireless devices around my house....though the back panel Ethernet connections did pass a 16 Mbps signal to hard-wired devices. And, about every 2-4 weeks, I'd notice very slow internet speeds around the house...I would do an online speed test, and find I was getting only around 2 Mbps speed. I would need to un-plug and re-plug the electric connection to the Belkin to regain the regular 16/8 service. With this Apple Airport Extreme, I have had no deterioration in signal quality or internet speed, and, has not needed a reboot. I bought mine as a Geek Squad refurbished item, and it looks and work like new, but the Geeks forgot to include instructions....but I easily found them online. Great performance, easy set-up, stable operation. Just beware of its stark, medical-clinic white color.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Apple AirPort Extreme Wireless Router 802.11ac

      Posted
      kigma0com
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I used old AirPort Extreme for years and never had problems connecting 3 iPhones, 1 iPad, 1 Mac, 3 PCs, 1 Samsung TV, Apple TV 3, Wii, PS3 So, when I saw this deal $99 for New Generation AirPort Extreme I could not resist and bought it on-line and choose to deliver it to local Best Buy. Router was Refurbished by Best Buy Geek squad. The only thing I found is small, hardly noticeable nick on top. Probably router was damaged during shipping or maybe fall down. Either way, it works just like it should. And I noticed significant increase in speed. For example WD My Cloud Network server now works twice faster. Three persons can stream movies on different devises simultaneously with no problems. Setup was easy, just like everything Apple. Couple seconds and you in business. Yes, I could buy the same refurbished router on eBay, but prefer local store, since I can inspect and return it if necessary.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Awesome Product

      Posted
      Ggoswami
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I purchased the new 2TB Time Capsule the first day it arrived in the Apple stores. Set up was quite easy, even though I had existing routers on my network. The airport utility on my Mac instantly found the time capsule and proceeded to set it up. The first backup took most of the night to complete. I previously used a USB2 Hard drive to do my backups, and I knew that backing up over a network would be slower than a USB device, but I was surprised by how slow it was. Incremental backups seem to take about 10 minutes, where my USB drive was typically less than a minute. It seems to take some time to find the hard drive on the network, and then prepare the backup for download to the TC. However, I no longer have to keep my USB drive plugged in, and remember to properly dismount it each time I take my Mac on the road, so all in all I'm happy to live with the trade off of slower backups against the benefit of never having to remember to connect/disconnect my hard drive to accomplish a backup. Overall I'm very pleased and would recommend the TC for anyone who wants a simple set and forget backup solution. It also seems to function quite well as an access point, with a very strong signal even when I'm on the third floor of my house and the TC is on the first floor.

      I would recommend this to a friend



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