Apple - Pre-Owned iPhone 7 4G LTE with 32GB Cell Phone (Unlocked) - Gold

This looked like a legit iPhone 7 from the inside, but the parts from the inside were not legitimate Apple parts from what I have been told. First off, the screen would lag and buffer a bit when scrolling. Didn't bother me too much, but I knew that wasn't common. I dropped my phone and cracked the screen, so I sent it in for repair at a local shop in Portland. When opening the phone up, they discovered that the main circuit board, screen, and camera of the phone were made up of cheap Chinese parts and not legit Apple parts. They replaced the screen and we noticed the screen was MUCH brighter and clearer than before. They replaced the camera and it focused/shot WAY better. They replaced part of the circuit board and the phone no longer lagged while scrolling. I feel like I should get a good portion of our money back, since we did not get a legit product in the first place. Check out the pictures, Best Buy. (For some reason I can't upload all of them.)

This phone works perfectly came in a few days before it was supposed to now it was a pre-owned certified phone which I know that means it was a used phone and that's what I was looking for but I do wish I was told about the marks on the phone at the time of purchase I purchased two phones same exact phones same exact price Cole certified one phone on the corners of the phone you can see a little bit of wearing of the color which is normal on most phones because of the cases but on the other phone there was a huge deep scratch along the back of the phone right below the Apple symbol that was probably a good 223 in long and very very deep you can feel it if you run your finger over it also on the screen you can tell it was either tapped very hard or dropped because there are what looks like a few fairly large Blue. In the screen now again I do know that these are used phones but I believe that you guys should list the cosmic issues I guess you could call them on each phone so that when people like myself are purchasing them and you open it up it's not just a surprise also normally when you buy an Apple sound you get a pair of the wired white headphones those were not included we also receive an off-brand charger for both of them but again everything works great with the phone it was very easy to purchase in-store and your Associates are very helpful I only wish that it was disclosed of the scratches and marks

I ordered this phone for my son for Christmas. I realize many of the reviews discussed a faulty product, however I went ahead and purchased hoping that our device would function properly. The phone worked well for the first 7 weeks and was never dropped or damaged. Unfortunately, the screen stopped responding. We sent the phone back for an exchange, but it has taken over two weeks and we still do not have a replacement device. I used to feel confident with purchases from Best Buy; however after this experience it is unlikely that I will ever shop with Best Buy again. I cannot believe this company sells this product if they continue to receive negative reviews. Most companies will send a replacement device first and then you sent your faulty product back. Not here. Do not purchase if you rely on your device for everyday use or you will likely be out of a phone for weeks. Please save yourself the headache and purchase a used phone from elsewhere. I am disappointed. I expected more from this company. I do realize this is a 3rd party vendor, but why continue to work with them if Best Buy's reputation is on the line.

This is the 2nd used iPhone I attempted to buy online. The 1st one got so hot I thought it was going to explode, took it back and bought an android replacement. Well I bought this to replace the android as my mother likes apples way better. I picked this up from the store and it was suppose to be unlocked for Any carrier. Well I knew within 2 minutes it wasn’t unlocked . I called apple care, did google search and found out this phone is carrier locked to Freedom Mobile . I called Freedom and gave them the imei number and they said they’d call me in 3-5 business days to let me know “IF” they’d unlock it for me. I took it back and bought a new which is what I should have done the 1st time.

I am furious with Best Buy for continuing to sell this phone. I have always had great luck with refurbished devices. However, the first phone literally died and was not fixable within 16 hours of purchase. We waited a week for a replacement. It has been 6 days and the replacement now has a battery that will not last more than a few hours (despite following charging instructions) and the screen is detaching (although it had a Otterbox case on it). This is the biggest debacle, time/$ waste ever! This was my first BB purchase and I will never buy from BB again.

Recieved the phone as expected. It was in a generic “smart phone” box - not an iphone box but that didn’t bother me. It was in excellent condition and even came with a screen protector. Fast forward to 1 month and 2 days after I recevied and start using the phone - I cannot be heard when making calls. At about exactly 1mth in (2-3 days ago) I started getting comments the I can’t be heard clearly or there’s static. Today I cannot be heard at all. I have restarted the phone, that didn't fix it. Buy at your own risk. Problems will start just after return timeframe expires.

I purchased this phone for my grandson for his birthday. The only reason I purchased thru Best Buy was because I had heard about the geek squad and mistakenly believed that if the product was checked by them then there would be no problems. We thought it was a problem with the cellular service because he continually gets an error saying cellular update. Finally got the the cellular company to check and replaced SIM card but problem continues and Best Buy refers us to Apple and their only store in our area is over 45 minutes away.

This was the 1st one I tried to buy used on Best Buy . Although I love all things Best Buy I don’t recommend buying used iPhones online. This one got so hot I thought it was going to explode, I emidietly took it back but they didn’t have any more online used at the time. I bought mom an android phone that lasted her until I tried to buy yet another used iPhone 7 online and it was carrier locked and malfunctioning. It pays to just spend a few hundred more to get a new iPhone unlocked. At least you know where it’s been